Epson DS-80W Users Guide - Page 86

• If the Firewall function is active, the scanner may not be discovered by the Epson Scan 2 Utility. Open the Epson Scan 2 Utility, enter the IP address for your scanner, and click Add. • If the scanner and computer cannot communicate and are connected to the same network (or network segment/VLAN), the privacy separator on your router must be disabled. Follow the instructions in your router documentation to disable the privacy separator. Parent topic: Solving Network Scanning Problems Related topics Wi-Fi Networking Scanner Cannot Connect to a Wireless Router If your scanner has trouble finding or connecting to a wireless router (DS-80W), try these solutions: • If you did not successfully connect to a network while installing your product software, select the link at the end of this topic and follow the steps in "Manually Connecting to a Wi-Fi Network". • If you are connecting the scanner via Wi-Fi Protected Setup (WPS), make sure you activate WPS on your scanner within 2 minutes of activating WPS discovery mode on the router by pressing the WPS button or enabling the WPS setting in your router firmware. • Make sure to place your scanner within contact range of your router. Avoid placing your scanner near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a filing cabinet. Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions. Be sure to connect your computer and scanner only to a 2.4 GHz network name (SSID). • Verify that your router is operating correctly by connecting to it from your computer or another device. • You may need to temporarily disable your firewall and any anti-virus software on your wireless router. Then try scanning again. You can also unblock your scanner driver or network address in your firewall or anti-virus software. • Check to see if access restrictions, such as MAC address filtering, are set on the router. If access restrictions are set, add your scanner's MAC address to your router's address list. To obtain your scanner's MAC address, check the label on the back or bottom of your scanner. Then follow the instructions in your router documentation to add the address to the list. • If your router does not broadcast its network name (SSID), follow the instructions that came with your scanner to enter your wireless network name manually. 86