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Epson ET-4500 User Manual - Page 238

Solving Problems Printing from a Computer, Nothing Prints

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Document Jams in the Automatic Document Feeder Paper or Media Type Settings - Product Software Paper Type Settings - Control Panel Related tasks Loading Paper in the Sheet Feeder Cancelling Printing Using a Product Button Solving Problems Printing from a Computer Check these sections if you have problems while printing from your computer. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Nothing Prints Product Icon Does Not Appear in Windows Taskbar Printing is Slow Parent topic: Solving Problems Nothing Prints If you have sent a print job and nothing prints, try these solutions: • Make sure your product is turned on. • Make sure any interface cables are connected securely at both ends. • If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your product directly to your computer instead of the hub. • Run a product check to see if a test page prints. If the test page prints, check to see if your product software is installed correctly. • If you are printing a large image, the computer may not have enough memory. Print the image at a lower resolution or a smaller file size. • In Windows, click Print Queue on the Maintenance tab in the printer settings window and check for the following: • Check for any stalled or paused print jobs. Cancel or unpause any jobs as necessary. • Open the Printer menu and make sure the product is not offline. • Open the Printer menu and set the product as the default printer, if necessary. 238

Section	Page
Contents	3
Your Ink Tank System	14
Product Basics	15
Using the Control Panel	15
Control Panel Buttons and Lights	15
Status Icons	16
Entering Characters on the LCD Screen	17
Changing LCD Screen Language	17
Turning Off Control Panel Sounds	18
Adjusting the Screen Contrast	18
Product Parts Locations	19
Product Parts - Top and Front	20
Product Parts - Inside	22
Product Parts - Back	23
Using Eco Mode and Other Power Saving Settings	23
Changing the Eco Settings	23
Changing the Sleep Timer Settings	24
Changing the Power Off Timer Settings	25
Epson Connect Solutions for Smartphones, Tablets, and More	26
Using Epson Email Print	26
Using the Epson iPrint Mobile App	27
Using Epson Remote Print	27
Using Epson Scan to Cloud	28
Using AirPrint	28
Using Google Cloud Print	29
Setting Up Google Cloud Print on a Chromebook	30
Wi-Fi or Wired Networking	32
Wi-Fi Infrastructure Mode Setup	32
Selecting Wireless Network Settings From the Control Panel	33
Wi-Fi Direct Mode Setup	35
Enabling Wi-Fi Direct Mode	36
Wi-Fi Protected Setup (WPS)	38
Using WPS to Connect to a Network	38
Printing a Network Status Sheet	39
Changing or Updating Network Connections	40
Accessing the Web Config Utility	40
Changing a USB Connection to a Wi-Fi Connection	40
Changing a Wi-Fi Connection to a Wired Network Connection	41
Connecting to a New Wi-Fi Router	41
Disabling Wi-Fi Features	42
Loading Paper	43
Loading Paper in the Sheet Feeder	43
Paper Loading Capacity	47
Available Epson Papers	48
Paper or Media Type Settings - Product Software	49
Selecting the Paper Settings - Control Panel	49
Paper Type Settings - Control Panel	50
Paper Source Settings	51
Selecting Universal Print Settings	51
Universal Print Settings Options	52
Placing Originals on the Product	53
Placing Originals on the Scanner Glass	53
Placing Originals in the Automatic Document Feeder	55
Copying	58
Copying Documents or Photos	58
Paper Size Settings - Copying	59
Copying Options	59
Printing from a Computer	61
Printing with Windows	61
Selecting Basic Print Settings - Windows	61
Print Quality Options - Windows	63
Multi-Page Printing Options - Windows	64
Selecting Double-sided Printing Settings - Windows	64
Double-sided Printing Options - Windows	66
Selecting Additional Layout and Print Options - Windows	67
Custom Color Correction Options - Windows	69
Image Options and Additional Settings - Windows	70
Header/Footer Settings - Windows	71
Selecting a Printing Preset - Windows	72
Selecting Extended Settings - Windows	73
Extended Settings - Windows	74
Printing Your Document or Photo - Windows	75
Checking Print Status - Windows	77
Selecting Default Print Settings - Windows	77
Changing the Language of the Printer Software Screens	78
Changing Automatic Update Options	79
Printing with OS X	80
Selecting Basic Print Settings - OS X	81
Print Quality Options - Mac OS X	85
Print Options - OS X	85
Selecting Page Setup Settings - OS X	85
Selecting Print Layout Options - OS X	86
Sizing Printed Images - OS X	87
Managing Color - OS X	87
Color Matching and Color Options - OS X	88
Selecting Printing Preferences - OS X	89
Printing Preferences - OS X	90
Printing Your Document or Photo - OS X	91
Checking Print Status - OS X	92
Cancelling Printing Using a Product Button	92
Scanning	93
Starting a Scan	93
Starting a Scan Using the Product Control Panel	93
Changing Default Scan Button Settings	94
Starting a Scan Using the Epson Scan Icon	95
Starting a Scan from a Scanning Program	97
Selecting Epson Scan Settings	99
Scan Modes	99
Selecting the Scan Mode	100
Scanning in Office Mode	100
Available Document Source Settings - Office Mode	102
Selecting a Scan Area - Office Mode	103
Available Image Adjustments - Office Mode	105
Scanning in Home Mode	106
Selecting a Scan Area - Home Mode	109
Available Image Adjustments - Home Mode	112
Selecting a Scan Size - Home Mode	113
Scanning in Professional Mode	116
Available Document Source Settings - Professional Mode	119
Available Image Types - Professional Mode	119
Selecting a Scan Area - Professional Mode	119
Available Image Adjustments - Professional Mode	122
Selecting a Scan Size - Professional Mode	124
Image Preview Guidelines	127
Scan Resolution Guidelines	127
Selecting Scan File Settings	129
Available Scanned File Types and Optional Settings	130
Scanning with OS X Using Image Capture	131
Available Scan Settings - OS X Image Capture	133
Scanning Special Projects	133
Scanning to a PDF File	134
Restoring Photo Colors as You Scan	137
Faxing	139
Connecting a Telephone or Answering Machine	139
Setting Up Fax Features	141
Setting Up Fax Features Using the Product Control Panel	142
Selecting Your Country or Region	142
Selecting the Date and Time	143
Using the Fax Setting Wizard	144
Selecting the Line Type	146
Setting the Number of Rings to Answer	148
Selecting Advanced Fax Settings	148
Basic Settings - Fax	149
Receive Settings - Fax	150
Output Settings - Fax	151
Security Settings - Fax	152
Printing Fax Reports	152
Fax Report Options	153
Setting Up Fax Features Using the Fax Utility - Windows	153
Setting Up Fax Features Using the Fax Utility - OS X	155
Setting Up Contacts and Contact Groups	156
Setting Up Contacts Using the Product Control Panel	157
Creating a Contact	157
Editing or Deleting a Contact	159
Creating a Contact Group	160
Editing or Deleting a Group	162
Setting Up Speed/Group Dial Lists Using the Fax Utility - Windows	164
Setting Up Speed/Group Dial Lists Using the Fax Utility - OS X	167
Sending Faxes	169
Sending Faxes from the Product Control Panel	169
Faxing from the Control Panel	169
Fax Send Settings	171
Dialing Fax Numbers from a Connected Telephone	172
Sending a Fax at a Specified Time	173
Sending Faxes Using the Fax Utility - Windows	174
Sending Faxes Using the Fax Utility - OS X	178
Receiving Faxes	180
Fax Reception	181
Receiving Faxes Automatically	181
Receiving Faxes Manually	181
Receiving a Fax by Polling	182
Refilling Ink	183
Ink Safety Precautions	183
Check Ink Levels	184
Checking Ink Levels	185
Checking Ink Levels with Windows	186
Checking Ink Levels with OS X	187
Disabling Special Offers with Windows	188
Purchase Epson Ink	189
Ink Bottle Part Numbers	190
Refilling the Ink Tanks	190
Adjusting Print Quality	196
Print Head Maintenance	196
Print Head Nozzle Check	196
Checking the Nozzles Using the Product Control Panel	197
Checking the Nozzles Using a Computer Utility	199
Print Head Cleaning	200
Cleaning the Print Head Using the Product Control Panel	201
Cleaning the Print Head Using a Computer Utility	202
Power Ink Flushing	205
Flushing the Ink Using a Computer Utility	205
Print Head Alignment	206
Aligning the Print Head Using the Product Control Panel	207
Aligning the Print Head Using a Computer Utility	208
Cleaning the Paper Path	209
Checking the Number of Sheets	210
Checking the Sheet Counter - Windows	210
Checking the Sheet Counter - OS X	211
Cleaning and Transporting Your Product	213
Cleaning Your Product	213
Transporting Your Product	215
Solving Problems	219
Checking for Software Updates	219
Product Status Messages	220
Running a Product Check	221
Resetting Control Panel Defaults	222
Solving Setup Problems	223
Noise After Filling the Ink	223
Software Installation Problems	224
Control Panel Setup Problems	224
USB Connection Problems	224
Solving Network Problems	225
Product Cannot Connect to a Wireless Router or Access Point	225
Cannot Print Over a Network	226
Network Software Cannot Find Product on a Network	227
Product Does Not Appear in OS X Printer Window	228
Cannot Print Over a Network	229
Cannot Scan Over a Network	229
Solving Copying Problems	230
Product Makes Noise, But Nothing Copies	231
Product Makes Noise When It Sits for a While	231
Solving Paper Problems	231
Paper Feeding Problems	231
Paper Jam Problems Inside the Product	232
Document Jams in the Automatic Document Feeder	234
Paper Ejection Problems	237
Solving Problems Printing from a Computer	238
Nothing Prints	238
Product Icon Does Not Appear in Windows Taskbar	239
Printing is Slow	240
Solving Page Layout and Content Problems	241
Inverted Image	241
Too Many Copies Print	242
Blank Pages Print	242
Incorrect Margins on Printout	242
Incorrect Characters Print	243
Incorrect Image Size or Position	243
Slanted Printout	244
Solving Print Quality Problems	244
White or Dark Lines in Printout	245
Blurry or Smeared Printout	246
Faint Printout or Printout Has Gaps	247
Grainy Printout	248
Incorrect Colors	249
Solving Scanning Problems	250
Scanning Software Does Not Operate Correctly	250
Cannot Start Epson Scan	251
Solving Scanned Image Quality Problems	251
Image Consists of a Few Dots Only	252
Line of Dots Appears in All Scanned Images	252
Straight Lines in an Image Appear Crooked	253
Image is Distorted or Blurry	253
Image Colors are Patchy at the Edges	253
Image is Too Dark	254
Back of Original Image Appears in Scanned Image	254
Ripple Patterns Appear in an Image	254
Image is Scanned Upside-Down	254
Scanned Image Colors Do Not Match Original Colors	255
Scan Area is Not Adjustable in Thumbnail Preview	255
Scanned Image Edges are Cropped	256
Solving Faxing Problems	256
Cannot Send or Receive Faxes	256
Cannot Receive Faxes with a Telephone Connected to Your Product	258
Message Appears Prompting You to Reset Ink Levels	258
Uninstall Your Product Software	259
Uninstalling Product Software - Windows	259
Uninstalling Product Software - OS X	260
Where to Get Help	260
Technical Specifications	262
Windows System Requirements	262
OS X System Requirements	263
Scanning Specifications	263
Paper Specifications	264
Printable Area Specifications	265
Ink Specifications	266
Fax Specifications	267
Dimension Specifications	268
Electrical Specifications	268
Environmental Specifications	268
Interface Specifications	269
Network Interface Specifications	269
Safety and Approvals Specifications	270
Notices	271
Important Safety Instructions	271
General Product Safety Instructions	271
Wireless Connection Safety Instructions	273
Telephone Equipment Safety Instructions	273
LCD Screen Safety Instructions	273
FCC Compliance Statement	274
Trademarks	275
Copyright Notice	275
A Note Concerning Responsible Use of Copyrighted Materials	276
Default Delay Times for Power Management for Epson Products	276