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Epson ET-M2170 Users Guide - Page 184

Software Installation Problems, Solving Network Problems

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• If the product's print head stops moving or making noise, and the charging process has not finished, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. Parent topic: Solving Setup Problems Software Installation Problems If you have problems while installing your product software, try these solutions: • Make sure your product is turned on and any necessary cables are securely connected at both ends. If you still have problems installing software, disconnect the cable and carefully follow the instructions on the Start Here sheet. Also make sure your system meets the requirements for your operating system. • Close any other programs, including screen savers and virus protection software, and install your product software again. • In Windows, make sure your product is selected as the default printer and the correct port is shown in the printer properties. • If you see any error message or your software does not install correctly in Windows, you may not have software installation privileges. Contact your system administrator. • If you are printing over a network, make sure your product is set up properly on the network. Parent topic: Solving Setup Problems Related concepts Uninstall Your Product Software Related references Windows System Requirements Mac System Requirements Solving Network Problems Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings. Product Cannot Connect to a Wireless Router or Access Point Network Software Cannot Find Product on a Network Product Does Not Appear in Mac Printer Window 184

Section	Page
Contents	3
Product Basics	12
Using the Control Panel	12
Control Panel Buttons and Lights	13
The LCD Screen	14
Status Icon Information	14
Changing LCD Screen Language	15
Product Parts Locations	16
Product Parts - Front	16
Product Parts - Inside	17
Product Parts - Back	18
Checking for Software Updates	18
Using Power Saving Settings	19
Changing the Sleep Timer Setting from the Control Panel	19
Changing the Power Off Timer Setting from the Control Panel	21
Epson Connect Solutions for Smartphones, Tablets, and More	22
Setting Up Epson Connect Services	23
Using Epson Email Print	24
Using the Epson iPrint Mobile App	24
Using Epson Remote Print	25
Using AirPrint	26
Using Google Cloud Print	26
Setting Up Google Cloud Print on a Chromebook	27
Android Printing Using the Epson Print Enabler	28
Using the Mopria Print Service	29
Using Fire OS Printing	30
Using Windows 10 Mobile Printing	30
Using Epson Print and Scan App with Windows Tablets	31
Voice-activated Printing	31
Wi-Fi or Wired Networking	33
Network Security Recommendations	33
Wi-Fi Infrastructure Mode Setup	34
Selecting Wireless Network Settings from the Control Panel	35
Wi-Fi Direct Mode Setup	37
Connecting to a Mobile Device Using Wi-Fi Direct (Simple AP)	37
Enabling Wi-Fi Direct Mode (Simple AP)	39
Modifying the Wi-Fi Direct Network Name or Password	40
Wi-Fi Protected Setup (WPS)	42
Using WPS to Connect to a Network	42
Printing a Network Status Sheet	43
Printing a Network Connection Report	44
Network Connection Report Codes and Messages	45
Changing or Updating Network Connections	50
Accessing the Web Config Utility	51
Changing a USB Connection to a Wi-Fi Connection	51
Changing a Wi-Fi Connection to a Wired Network Connection	51
Connecting to a New Wi-Fi Router	52
Disabling Wi-Fi Features	53
Loading Paper	54
Loading Paper in the Cassette	54
Loading Paper in the Rear Paper Feed Slot	60
Paper Loading Capacity	63
Double-sided Printing Capacity	65
Compatible Epson Papers	66
Paper or Media Type Settings - Printing Software	67
Selecting the Paper Settings - Control Panel	67
Paper or Media Type Settings - Control Panel	68
Selecting the Default Paper Source Settings	69
Paper Source Settings Options	70
Placing Originals on the Product	71
Placing Originals on the Scanner Glass	71
Copying	73
Copying Documents or Photos	73
Copying Options	75
Printing from a Computer	77
Printing with Windows	77
Selecting Basic Print Settings - Windows	78
Paper Source Options - Windows	80
Print Quality Options - Windows	80
Multi-Page Printing Options - Windows	80
Selecting Double-sided Printing Settings - Windows	81
Double-sided Printing Options - Windows	83
Print Density Adjustments - Windows	84
Selecting Additional Layout and Print Options - Windows	85
Custom Tone Correction Options - Windows	87
Image Options and Additional Settings - Windows	88
Header/Footer Settings - Windows	88
Selecting a Printing Preset - Windows	89
Selecting Extended Settings - Windows	91
Extended Settings - Windows	92
Printing Your Document - Windows	93
Locking Printer Settings - Windows	94
Locked Setting Options	96
Selecting Default Print Settings - Windows	96
Changing the Language of the Printer Software Screens	97
Changing Automatic Update Options	99
Printing with the Built-in Epson Driver - Windows 10 S	100
Selecting Print Settings - Windows 10 S	100
Printing on a Mac	104
Selecting Basic Print Settings - Mac	105
Paper Source Options - Mac	108
Print Quality Options - Mac	108
Selecting Page Setup Settings - Mac	109
Selecting Print Layout Options - Mac	110
Selecting Double-sided Printing Settings - Mac	110
Double-sided Printing Options and Adjustments - Mac	112
Selecting Printing Preferences - Mac	112
Printing Preferences - Mac	113
Printing Your Document - Mac	114
Checking Print Status - Mac	115
Printing From a Chromebook	115
Cancelling Printing Using a Product Button	116
Scanning	117
Starting a Scan	117
Starting a Scan Using the Product Control Panel	117
Changing Default Scan Job Settings	119
Setting Up a WSD Port (Windows 7/Windows Vista)	119
Starting a Scan Using the Epson Scan 2 Icon	120
Starting a Scan from a Scanning Program	122
Starting a Scan from a Smart Device	124
Scanning in Epson Scan 2	124
Additional Scanning Settings - Main Settings Tab	127
Additional Scanning Settings - Advanced Settings Tab	127
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	128
Image Format Options	130
Scan Resolution Guidelines	131
Refilling Ink and Replacing the Maintenance Box	132
Ink Safety Precautions	132
Checking the Ink and Maintenance Box Levels	134
Checking the Ink Level on Your Product	134
Checking Maintenance Box Status on the LCD Screen	135
Checking Ink and Maintenance Box Levels - Windows	135
Checking Ink and Maintenance Box Levels - Mac	137
Disabling Special Offers with Windows	139
Purchase Epson Ink and Maintenance Box	140
Ink Bottle and Maintenance Box Part Numbers	141
Refilling the Ink Tank	141
Maintenance Box Replacement	146
Adjusting Print Quality	148
Print Head Maintenance	148
Print Head Nozzle Check	148
Checking the Nozzles Using the Product Control Panel	149
Checking the Nozzles Using a Computer Utility	152
Print Head Cleaning	155
Cleaning the Print Head Using the Product Control Panel	155
Cleaning the Print Head Using a Computer Utility	157
Power Cleaning	160
Power Cleaning Using the Product Control Panel	161
Power Cleaning Using a Computer Utility	161
Print Head Alignment	163
Aligning the Print Head Using the Product Control Panel	163
Cleaning the Paper Guide	165
Cleaning the Print Head Path	166
Checking the Number of Sheets	168
Checking the Sheet Counter - Windows	169
Checking the Sheet Counter - Mac	169
Cleaning and Transporting Your Product	171
Cleaning Your Product	171
Cleaning the Paper Rollers	171
Transporting Your Product	174
Solving Problems	178
Checking for Software Updates	178
Product Status Messages	179
Message Appears Prompting You to Reset the Ink Level	180
Running a Product Check	180
Resetting Control Panel Defaults	182
Solving Setup Problems	183
Product Does Not Turn On or Off	183
Noise After Filling the Ink	183
Software Installation Problems	184
Solving Network Problems	184
Product Cannot Connect to a Wireless Router or Access Point	185
Network Software Cannot Find Product on a Network	186
Product Does Not Appear in Mac Printer Window	187
Wireless Network Connection is Unstable on a Mac	188
Wired Network Connection Becomes Unstable	188
Cannot Print Over a Network	189
Cannot Scan Over a Network	190
Solving Copying Problems	191
Product Makes Noise, But Nothing Copies	192
Product Makes Noise When It Sits for a While	192
Solving Paper Problems	192
Paper Feeding Problems	192
Paper Jam Problems in the Front of the Product	193
Paper Jam Problems Inside the Product	195
Paper Jam Problems in the Rear Cover	197
Paper Ejection Problems	199
Solving Problems Printing from a Computer	199
Nothing Prints	199
Product Icon Does Not Appear in Windows Taskbar	200
Printing is Slow	201
Solving Page Layout and Content Problems	203
Inverted Image	203
Too Many Copies Print	203
Blank Pages Print	203
Incorrect Margins on Printout	204
Incorrect Characters Print	205
Incorrect Image Size or Position	205
Slanted Printout	206
Solving Print Quality Problems	207
White or Dark Lines in Printout	207
Blurry or Smeared Printout	208
Faint Printout or Printout Has Gaps	210
Grainy Printout	211
Solving Scanning Problems	212
Scanning Software Does Not Operate Correctly	212
Cannot Start Epson Scan 2	212
Scanning is Slow	213
Solving Scanned Image Quality Problems	213
Image Consists of a Few Dots Only	214
Line of Dots Appears in All Scanned Images	214
Straight Lines in an Image Appear Crooked	214
Image is Distorted or Blurry	214
Image Colors are Patchy at the Edges	215
Image is Too Dark	215
Back of Original Image Appears in Scanned Image	215
Ripple Patterns Appear in an Image	216
Scanned Image Colors Do Not Match Original Colors	216
Scanned Image Edges are Cropped	216
Characters are Not Recognized During Conversion to Editable Text (OCR)	217
Uninstall Your Product Software	217
Uninstalling Product Software - Windows	217
Uninstalling Product Software - Mac	219
Where to Get Help	219
Technical Specifications	221
Windows System Requirements	221
Mac System Requirements	222
Paper Specifications	222
Printable Area Specifications	224
Scanning Specifications	225
Ink Specifications	226
Dimension Specifications	226
Electrical Specifications	227
Environmental Specifications	227
Interface Specifications	227
Network Interface Specifications	228
Safety and Approvals Specifications	229
Notices	230
Important Safety Instructions	230
General Product Safety Instructions	230
LCD Screen Safety Instructions	232
Wireless Connection Safety Instructions	232
FCC Compliance Statement	233
Binding Arbitration and Class Waiver	233
Trademarks	237
Copyright Notice	237
libTIFF Software Acknowledgment	238
A Note Concerning Responsible Use of Copyrighted Materials	238
Default Delay Times for Power Management for Epson Products	239

Match case Limit results 1 per page

184

• If the product's print head stops moving or making noise, and the charging process has not finished,

turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in

progress, contact Epson for help.

Parent topic:

Solving Setup Problems

Software Installation Problems

If you have problems while installing your product software, try these solutions:

• Make sure your product is turned on and any necessary cables are securely connected at both ends. If

you still have problems installing software, disconnect the cable and carefully follow the instructions on

the

Start Here

sheet. Also make sure your system meets the requirements for your operating system.

• Close any other programs, including screen savers and virus protection software, and install your

product software again.

• In Windows, make sure your product is selected as the default printer and the correct port is shown in

the printer properties.

• If you see any error message or your software does not install correctly in Windows, you may not have

software installation privileges. Contact your system administrator.

• If you are printing over a network, make sure your product is set up properly on the network.

Parent topic:

Solving Setup Problems

Related concepts

Uninstall Your Product Software

Related references

Windows System Requirements

Mac System Requirements

Solving Network Problems

Check these solutions if you have problems setting up or using your product on a network.

Note:

Breakdown or repair of this product may cause loss of network data and settings. Epson is not

responsible for backing up or recovering data and settings during or after the warranty period. We

recommend that you make your own backup or print out your network data and settings.

Product Cannot Connect to a Wireless Router or Access Point

Network Software Cannot Find Product on a Network

Product Does Not Appear in Mac Printer Window