Epson WorkForce 500 Quick Guide - Page 38

Solving Problems Check the messages on the display screen to diagnose the cause of most problems. You can also check the basic troubleshooting suggestions (beginning below) or see the on-screen Epson Information Center for more detailed help. Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your WorkForce 500 Series software. Open your on-screen Epson Information Center and select Download the Latest Software or visit Epson's support website at epson.com/support (U.S.) or epson.ca (Canada). With Windows, you can select Driver Update on the Maintenance tab in the printer settings window. You can also click or Start, select All Programs or Programs, select EPSON, and click EPSON WorkForce 500 Series Driver Update. Also select EPSON Scan and click EPSON WorkForce 500 Series Scanner Driver Update. Problems and Solutions Check the solutions below if you're having trouble using your all-in-one. Note: If the screen is dark, the WorkForce 500 Series is in sleep mode to save power. Press any button (except the P On button) to wake it up. Printing and Copying Problems ■ Make sure your paper is loaded printable side up (usually the whiter, brighter, or glossy side). Load it short edge first, and against the right edge guide. Don't load paper above the arrow mark inside the guide. 38 Solving Problems