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Epson XP-530 User Manual - Page 237

Solving Scanning Problems, Scanning Software Does Not Operate Correctly

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• Your printed colors can never exactly match your on-screen colors. However, you can use a color management system to get as close as possible. Try using the color management options in your printer software. • For best results, use genuine Epson ink and paper. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related tasks Selecting Basic Print Settings - Windows Selecting Additional Layout and Print Options - Windows Selecting Basic Print Settings - OS X Managing Color - OS X Related topics Replacing Ink Cartridges Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan Parent topic: Solving Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. Note: With OS X, in addition to scanning with Image Capture, you can download and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR 237

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	14
Using the LCD Screen	15
Adjusting Control Panel Position	16
Changing LCD Screen Language	16
Turning On Quiet Mode	16
Product Parts Locations	17
Product Parts - Front	17
Product Parts - Inside	19
Product Parts - Back	20
The Power Off and Sleep Timers	21
Changing the Power Off Timer Setting from the Control Panel	21
Changing the Sleep Timer Setting from the Control Panel	22
Changing the Power and Sleep Timer Settings - Windows	23
Changing the Power and Sleep Timer Settings - OS X	25
Epson Connect Solutions for Smartphones, Tablets, and More	26
Using Epson Email Print	26
Using the Epson iPrint Mobile App	26
Using Epson Remote Print	27
Using AirPrint	27
Using Google Cloud Print	28
Setting Up Google Cloud Print on a Chromebook	29
Using the Mopria Print Service	30
Wi-Fi Networking	31
Wi-Fi Infrastructure Mode Setup	31
Selecting Wireless Network Settings from the Control Panel	32
Wi-Fi Direct Mode Setup	34
Enabling Wi-Fi Direct Mode	35
Wi-Fi Protected Setup (WPS)	37
Using WPS to Connect to a Network	37
Printing a Network Status Sheet	38
Changing or Updating Network Connections	39
Accessing the Web Config Utility	39
Changing a USB Connection to a Wi-Fi Connection	40
Connecting to a New Wi-Fi Router	40
Disabling Wi-Fi Features	40
Loading Paper	42
Loading Paper	42
Selecting the Paper Settings - Control Panel	46
Turning Off the Paper Setting Alert	48
Paper Loading Capacity	48
Available Epson Papers	49
Borderless Paper Type Compatibility	51
Paper or Media Type Settings - Printer Software	52
Placing Originals on the Product	53
Placing Originals on the Scanner Glass	53
Copying	56
Copying Documents or Photos	56
Paper Type Settings - Copying	58
Paper Size Settings - Copying	58
Copying Options	59
Copying and Restoring Photos	61
Printing from a Computer	63
Printing with Windows	63
Selecting Basic Print Settings - Windows	63
Print Quality Options - Windows	66
Multi-Page Printing Options - Windows	66
Selecting Double-sided Printing Settings - Windows	66
Double-sided Printing Options - Windows	69
Print Density Adjustments - Windows	70
Selecting Additional Layout and Print Options - Windows	71
Custom Color Correction Options - Windows	73
Image Options and Additional Settings - Windows	74
Header/Footer Settings - Windows	75
Selecting a Printing Preset - Windows	76
Selecting Extended Settings - Windows	77
Extended Settings - Windows	78
Printing Your Document or Photo - Windows	79
Checking Print Status - Windows	81
Selecting Default Print Settings - Windows	81
Changing the Language of the Printer Software Screens	82
Changing Automatic Update Options	83
Printing with OS X	84
Selecting Basic Print Settings - OS X	85
Print Quality Settings - OS X	89
Print Options - OS X	89
Selecting Page Setup Settings - OS X	90
Selecting Print Layout Options - OS X	91
Selecting Double-sided Printing Settings - OS X	92
Double-sided Printing Options and Adjustments - OS X	93
Managing Color - OS X	94
Color Matching and Color Options - OS X	95
Selecting Printing Preferences - OS X	96
Printing Preferences - OS X	97
Printing Your Document or Photo - OS X	98
Checking Print Status - OS X	98
Cancelling Printing Using a Product Button	99
Scanning	100
Starting a Scan	100
Starting a Scan Using the Product Control Panel	100
Scan to Memory Card Options	102
Changing Default Scan Button Settings	103
Starting a Scan Using the Epson Scan Icon	103
Starting a Scan from a Scanning Program	105
Selecting Epson Scan Settings	107
Scan Modes	107
Selecting the Scan Mode	108
Scanning in Full Auto Mode	108
Available Image Adjustments - Full Auto Mode	111
Scanning in Home Mode	111
Selecting a Scan Area - Home Mode	114
Available Image Adjustments - Home Mode	117
Selecting a Scan Size - Home Mode	118
Scanning in Office Mode	121
Selecting a Scan Area - Office Mode	122
Available Image Adjustments - Office Mode	124
Scanning in Professional Mode	125
Available Image Types - Professional Mode	128
Selecting a Scan Area - Professional Mode	128
Available Image Adjustments - Professional Mode	131
Selecting a Scan Size - Professional Mode	133
Image Preview Guidelines	136
Scan Resolution Guidelines	136
Selecting Scan File Settings	138
Available Scanned File Types and Optional Settings	139
Scanning with OS X Using Image Capture	140
Available Scan Settings - OS X Image Capture	142
Scanning Special Projects	142
Scanning to Online Destinations Using Easy Photo Scan	143
Scanning Using Easy Photo Scan	143
Uploading Scanned Images to Facebook	145
Uploading Scanned Images to Picasa	147
Uploading Scanned Images to Evernote	149
Uploading Scanned Images to SugarSync	151
Uploading Scanned Images to a Web Folder	153
Uploading Scanned Images to Email	155
Saving Scanned Images to a Folder	156
Epson JPEG File Settings	157
Epson TIFF and Multi-TIFF File Settings	158
Scanning to a PDF File	159
Restoring Photo Colors as You Scan	162
Using Memory Cards With Your Product	164
Inserting a Memory Card	164
Memory Card Types	165
Memory Card File Specifications	165
Removing a Memory Card	166
Printing from a Memory Card	166
Viewing and Printing Photos	167
Viewing and Printing Photos From the LCD Screen	167
Print Setting Options - Memory Card	168
Printing Photo Layouts From a Memory Card	170
Photo Layout Options	172
Printing Photo Greeting Cards	173
Creating and Printing a Greeting Card Template	173
Printing a Greeting Card from a Template	174
Transferring Photos on a Memory Card	175
Setting Up File Sharing for Photo Transfers from Your Computer	175
Transferring Photos from a Memory Card to Your Computer	176
Replacing Ink Cartridges	177
Check Cartridge Status	177
Checking Cartridge Status on the LCD Screen	177
Checking Cartridge Status with Windows	178
Checking Cartridge Status with OS X	181
Purchase Epson Ink Cartridges	182
Ink Cartridge Part Numbers	182
Removing and Installing Ink Cartridges	183
Printing with Black Ink and Expended Color Cartridges	187
Printing with Expended Color Cartridges - Windows	188
Printing with Expended Color Cartridges - OS X	188
Conserving Low Black Ink with Windows	190
Adjusting Print Quality	191
Print Head Maintenance	191
Print Head Nozzle Check	191
Checking the Nozzles Using the Product Control Panel	191
Checking the Nozzles Using a Computer Utility	193
Print Head Cleaning	195
Cleaning the Print Head Using the Product Control Panel	196
Cleaning the Print Head Using a Computer Utility	197
Print Head Alignment	199
Aligning the Print Head Using the Product Control Panel	199
Aligning the Print Head Using a Computer Utility	201
Cleaning the Paper Path	203
Cleaning and Transporting Your Product	204
Cleaning Your Product	204
Transporting Your Product	204
Solving Problems	207
Checking for Software Updates	207
Product Status Messages	208
Running a Product Check	210
Resetting Control Panel Defaults	212
Solving Setup Problems	212
Noise After Ink Installation	213
Software Installation Problems	213
Control Panel Setup Problems	213
Solving Network Problems	214
Product Cannot Connect to a Wireless Router or Access Point	214
Network Software Cannot Find Product on a Network	215
Product Does Not Appear in OS X Printer Window	216
Cannot Print Over a Network	217
Cannot Scan Over a Network	218
Solving Copying Problems	219
Product Makes Noise, But Nothing Copies	219
Product Makes Noise When It Sits for a While	219
Solving Paper Problems	219
Paper Feeding Problems	220
Paper Jam Problems in the Paper Cassette	220
Paper Jam Problems Inside the Product	221
Paper Jam Problems in the Auto Duplexer	223
Paper Ejection Problems	225
Solving Problems Printing from a Computer	225
Nothing Prints	225
Product Icon Does Not Appear in Windows Taskbar	226
Error After Cartridge Replacement	227
Printing is Slow	227
Solving Page Layout and Content Problems	228
Inverted Image	229
Too Many Copies Print	229
Blank Pages Print	229
Incorrect Margins on Printout	230
Border Appears on Borderless Prints	230
Incorrect Characters Print	231
Incorrect Image Size or Position	231
Slanted Printout	232
Solving Print Quality Problems	232
White or Dark Lines in Printout	233
Blurry or Smeared Printout	233
Faint Printout or Printout Has Gaps	235
Grainy Printout	235
Incorrect Colors	236
Solving Scanning Problems	237
Scanning Software Does Not Operate Correctly	237
Cannot Start Epson Scan	238
Solving Scanned Image Quality Problems	239
Image Consists of a Few Dots Only	239
Line of Dots Appears in All Scanned Images	240
Straight Lines in an Image Appear Crooked	240
Image is Distorted or Blurry	240
Image Colors are Patchy at the Edges	241
Image is Too Dark	241
Back of Original Image Appears in Scanned Image	241
Ripple Patterns Appear in an Image	241
Scanned Image Colors Do Not Match Original Colors	242
Scan Area is Not Adjustable in Thumbnail Preview	242
Scanned Image Edges are Cropped	243
Solving Memory Card Problems	243
Memory Card Does Not Fit Into a Slot	243
Cannot View or Print Photos from a Memory Card	243
Cannot Transfer Photos To or From a Memory Card	244
Uninstall Your Product Software	244
Uninstalling Product Software - Windows	245
Uninstalling Product Software - OS X	246
Where to Get Help	246
Technical Specifications	248
Windows System Requirements	248
OS X System Requirements	249
Scanning Specifications	249
Paper Specifications	250
Printable Area Specifications	251
Ink Cartridge Specifications	252
Memory Card Specifications	253
Dimension Specifications	254
Electrical Specifications	254
Environmental Specifications	254
Interface Specifications	255
Network Interface Specifications	255
Safety and Approvals Specifications	255
Notices	257
Important Safety Instructions	257
General Product Safety Instructions	257
Ink Cartridge Safety Instructions	259
Wireless Connection Safety Instructions	260
LCD Screen Safety Instructions	260
FCC Compliance Statement	260
Trademarks	261
Copyright Notice	262
A Note Concerning Responsible Use of Copyrighted Materials	262
Default Delay Times for Power Management for Epson Products	262

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• Your printed colors can never exactly match your on-screen colors. However, you can use a color

management system to get as close as possible. Try using the color management options in your