Epson r-d1 User Manual - Page 52

Contacting Customer Support If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact the customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product. Customer support will be able to help you much more quickly if you give them the following information: ❏ Product serial number (The serial number label is usually on the back of the product.) ❏ Product model ❏ Product software version (Click About, Version Info, or a similar button in the product software.) ❏ Brand and model of your computer ❏ Your computer operating system, including version number. ❏ Names and versions of the software applications you normally use with your product For users in Hong Kong To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏ Latest versions of Epson product drivers Users can access our World Wide Web home page at: http://www.epson.com.hk Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers: Phone: (852) 2827-8911 Fax: (852) 2827-4383 For users in North America If you need help with your digital camera, see the contact information below. Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table: World Wide Web From the Internet, you can reach Epson Support at http://support.epson.com. At this site, you can download drivers and other files, look at product documentation, and receive technical advice through e-mail. Automated A variety of automated help services are Telephone Services available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911. To speak to a technical support representative, dial: ❏ U.S.: (562) 276-4303, 6 AM to 6 PM, Pacific Time, Monday through Friday. ❏ Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Time, Monday through Friday. 47 Maintenance and Troubleshooting