Fujitsu 6010N Getting Started Guide - Page 18

No. Problem 6 The network link speed/duplex mode for the scanner and server are invalid, or Auto-Negotiation is not supported by the server. Action For this scanner, the default [Link Speed/Duplex Mode] setting is "Auto-Negotiation". On the "Network Status" screen, match the scanner and server's network link speed/duplex mode settings. If the problem persists in spite of having set both the scanner and server's network link speed/duplex settings to "Auto-Negotiation", change "Auto-Negotiation" to a fixed mode and check again. On the "Network Status" screen, change [Link speed / Duplex mode] from "Auto-Negotiation" to a fixed mode. This can be changed as follows: 1. Select the [Network Settings] tab on the top menu. 2. Press the [ ] button on the left side menu. 3. Select the [Network Status] tab on the left side menu. 4. On the "Network Status" screen, select [Link Speed/Duplex Mode]. 5. Press the [OK] button. ■ Failure to Connect to a Server using its Host Name or FQDN If a server cannot be connected to by using its host name or FQDN, and does not respond to a ping test, try the following steps: No. Problem Action 1 Same as in "Failure to Connect to a Server Check if a network connection is possible by trying the same using its IP Address" (page 24). solution for "Failure to Connect to a Server using its IP Address" (page 24). 2 The scanner's DNS server or WINS server Check that the DNS and WINS server settings are correct. settings are invalid. 3 The DNS server or WINS server is not Ping the DNS and WINS servers to check they are functioning functioning normally, or there is an error normally. with the DNS or WINS server network If the DNS or WINS server is not functioning, request the net- connection. work administrator to check its status. ■ Failure to Access the Scanner using a Web Browser, Admin Tool, or Central Admin Server If access is not possible when attempting to connect to the scanner using a Web browser or the Admin Tool, or when attempting to connect to the Central Admin Server from the Central Admin Console, try the following steps: No. Problem Action 1 Same as in "Failure to Connect to a Server Check if a network connection is possible by trying the same using its IP Address" (page 24). solution for "Failure to Connect to a Server using its IP Address" (page 24). 2 The DNS server or WINS server is not func- Check the connectivity of the specified IP address. tioning normally, or the scanner name has If it is possible to connect the scanner using the Admin Tool not been registered in the DHCP or WINS with a specified IP address, specify the scanner's IP address server. in the DNS or WINS server. Also, check the DNS or WINS server settings on the Admin Tool or Web browser. 25 fi-6010N Network Scanner Getting Started No. Problem Action 3 A misconfigured firewall between the If there is a firewall between the computer running the Admin Tool or Web browser and the scan- Admin Tool or Web browser and the scanner, check that it ner, is denying access with HTTP/HTTPS settings are not preventing access. protocol. 4 The URL of the target scanner is not regis- Set the scanner URL as a trusted site for Internet Explorer. In tered as a trusted site. Microsoft® Internet Explorer, set the following settings in the "Tools" menu, "Internet Options". In the [Security] tab, select [Trusted sites]. Press the [Sites] button, enter the URL of the scanner in the "Add this website to the zone" field, and press the [Add] button. 5 In Microsoft® Internet Explorer, in the When connecting using the scanner name, the connection "Tools" menu, "Internet Options", [Security] will be an intranet connection. When connecting using an IP tab, the security level for the corresponding address, it will be an internet connection. zone is set as "High", or in [Custom level], In Microsoft® Internet Explorer, in the "Tools" menu, "Scripting", "Active scripting" is set to "Internet Options", try the following settings for the corre- "Prompt" or "Disable". sponding zone. • To enable "Active scripting", set in one of the following ways: • In the [Security] tab, set the required "Security level for this zone" to "Medium". • In the [Security] tab, click the [Custom level] button. Then, set the "Scripting", "Active scripting" to "Enable". • If connecting via the Internet zone, on the [Privacy] tab, set the level to below "Medium High". After the above settings have been performed, in "Tempo- rary Internet Files" or "Browsing history", press the [Delete cookies] button to delete all temporary internet files. 6 The scanner is in standby mode. Press the startup button to start the scanner. 7 A proxy server is being used. Set the proxy server to not be used. Open the "Internet Options" in the "Tools" menu of Microsoft® Internet Explorer, then press the [LAN settings] button in the [Connections] tab and remove the check from the "Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections)" option. 8 There is an error with the connection proto- Check if SSL is enabled on the "Admin Network" screen. col setting. For more details, refer to "3.6 Setting the Admin Network" (page 9). 9 There is an error with the port number set- Check the specified port number on the "Admin Network" ting. screen. For more details, refer to "3.6 Setting the Admin Network" (page 9). 10 In the Microsoft® Internet Explorer, "Tools" Open the "Internet Options" in the "Tools" menu of menu - "Internet Options" - [Advanced] tab, Microsoft® Internet Explorer, then press the [Advanced] the [Use SSL 3.0] checkbox under "Set- tab, "Settings" - "Security" section, select the "Use SSL 3.0" tings" - "Security" section is not selected. checkbox. 26