HP 8500 User Guide - Page 238
Software installation suggestions, Clear jams - driver download
UPC - 884420397625
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Chapter 11 Software installation suggestions Verify installation preliminaries • Make sure to use the Starter CD that contains the correct installation software for your operating system. • Before installing software, make sure that all other programs are closed. • If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter. • If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the Starter CD for damage. You can download the device driver from the HP Web site (www.hp.com/support). Check or perform the following • Make sure the computer meets the system requirements. • Before installing software on a Windows computer, ensure all other programs are closed. • If the computer does not recognize the path to the CD drive that you typed, ensure you are specifying the correct drive letter. • If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for damage. You can download the device driver from the HP Web site (www.hp.com/ support). • In the Windows device manager, make sure that the USB drivers have not been disabled. • If you are using a computer running Windows, and the computer cannot detect the device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to perform a clean uninstallation of the device driver. Restart your computer, and reinstall the device driver. Check the computer system • Make sure that your computer is running one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. Clear jams Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam. • Make sure that you are printing with media that meets specifications. For more information, see Select print media. • Make sure that you are printing with media that is not wrinkled, folded, or damaged. • Make sure that the device is clean. For more information, see Clean the device. • Make sure that the trays are loaded correctly and are not too full. For more information, see Load media. This section contains the following topics: • Clear paper jams • Avoid paper jams 234 Maintain and troubleshoot