HP 870cxi HP DeskJet 870C Printer - Support Information - Page 142
Troubleshooting Flowcharts - PC Connect
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Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts - PC Connect Section PC Connect Sect ion From the Self-Test Section Can standard No ASCII text be printed (dir, edit)? 1. Reconnect the interface cable. 2. Try another interface cable. 3. Verify the printer and computer are properly configured. 4. Try the printer with another computer. Yes Yes No Print ASCII text? Return for service. See "CKK100 " and "CKK105" customer codes. Print from an MS Windows Application? No 1. Check that the driver version is correct. 2. Check the configuration in the MS Windows control panel. Yes At this point, the printer should be operating normally. However, if it is not, return it for service along with a complete description of the problem. Yes Print from MS No Windows? Return printer for service and document the error and its symptoms. See "Warranty and Support Information" for customer code information.