HP 870cxi HP DeskJet 870C Printer - Support Information - Page 143
Troubleshooting Flowcharts - Macintosh Connect
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Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts - Macintosh Connect Section Macint osh Connect Sect ion From the Self-Test Section Prints from a 1. Verify the correct printer is selected in the Chooser (AppleTalk or Serial). No 2. If AppleTalk, verify that AppleTalk is active in the Chooser. Macintosh Computer? 3. If connected serially, verify that AppleTalk is inactive in the Chooser. 4. Verify the correct port is selected in the Chooser. 5. Reconnect the interface cable. 6. Try another interface cable. Yes 7. Try the printer with another computer. Yes No Print ok? Return for Service. See "CKK100 " and "CKK105 " customer codes. At this point, the printer should be operating normally. However, if it is not, return the printer for service and document the error and its symptoms. See "Warranty and Support Information" for additional customer code information.