HP Blackbird 002-21A HP Blackbird Gaming System - PC Troubleshooting
HP Blackbird 002-21A Manual
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- HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 1
Troubleshooting and Maintenance Guide - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 2
services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. HP in the United States and/or other countries/regions. HP supports lawful use of technology and does not endorse or encourage - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 3
the Disk Cleanup Program 3 Manual disk cleanup 3 Automatic disk cleanup 4 Running the Disk Defragmenter Program 4 Checking for Hard Disk Drive Errors 5 Understanding Hard Disk Drive Space 5 Troubleshooting Computer Problems 6 Audio ...6 CD and DVD Drives 8 Video...10 Display (Monitor 11 - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 4
iv Table of Contents - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 5
need to perform a system recovery, the process deletes data and returns your system to its factory state. Back up data before a problem occurs. An external click Turn automatic updating on or off. 3 Follow onscreen instructions to schedule updates. Reviewing Programs that Run Automatically at Startup - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 6
. When dust buildup gets to a certain point, the system can overheat, causing automatic shutdown. Refer to the Upgrading and Servicing Guide to access the inside of the computer. Locate this guide by clicking Windows Start Button and then User Guides. You will need: a clean, dry, lint-free cloth - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 7
system are cooled by fans. The heat sink absorbs and dissipates heat. When dust builds up on the fans and heat sink, it creates a blanket effect, causing components to overheat, leading to poor system performance, automatic shutdown, or early part failure. Refer to your Upgrading and Servicing Guide - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 8
. Close the Task Manager. 5 Click the Windows Start Button, All Programs, Accessories, System Tools, and then click Disk Defragmenter. 6 Click Defragment Now. If Disk Defragmenter repeatedly starts Defragmenter program. 5 To turn off Safe Mode, repeat step 1. 4 Troubleshooting and Maintenance Guide - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 9
and then click Properties. 3 Click the Tools tab. 4 Under Error-checking, click Check Now. 5 If desired, place a check mark in the Automatically fix file system errors and Scan for and attempt recovery of bad sectors check boxes. 6 Click Start. If you are prompted to restart the computer, click Yes - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 10
Problems The troubleshooting tables in this section appear in the following order: Audio CD and DVD Drives Video Display (Monitor) Hard Disk Drive Hardware Installation Internet Access Keyboard and Mouse Power Performance Miscellaneous For more information about monitor problems, or for problems - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 11
without a separate power cord) will not produce satisfactory sound. Replace the non-powered speakers with powered speakers. Powered speakers have a power cord and On button, and they connect to the Audio Out (green) connector on the back of the computer. -1 Troubleshooting Computer Problems 7 - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 12
and updating drivers, visit the HP Web site. I cannot remove a CD or DVD. Turn on your computer, and then press the Eject button closest to the drive to open the tray. If you suspect a problem with the the same drive in the CD or DVD recording software. 8 Troubleshooting and Maintenance Guide - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 13
play a DVD movie on a DVD player. Your DVD player cannot play video files that were recorded onto the DVD as data files. To play a movie properly, use a video recording program. Some video files may be viewed on a computer, but not on a home DVD video player. Troubleshooting Computer Problems 9 - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 14
then click Update Driver Software. 5 Select Search automatically for updated driver software. 6 Follow the onscreen instructions to update the driver. 7 If you are prompted, restart the computer. Undo any overclocking you may have done to your video card. 10 Troubleshooting and Maintenance Guide - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 15
pins are bent, replace the monitor connector cable. If no pins are bent, reconnect the monitor connector cable to the computer. Ensure that the video cards are properly seated in the connection slots on the motherboard. For more information, refer to the Upgrading and Servicing Guide. Images on - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 16
instructions to accept the changes. Disable the automatic settings in the operating system for the card, and choose a basic configuration that does not cause a resource conflict. You can also reconfigure or disable devices to resolve the resource conflict. 12 Troubleshooting and Maintenance Guide - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 17
solution To install or uninstall a device driver, you must be logged in with administrative means that there is a device conflict or a problem with the device. Exclamation points do not always the Troubleshoot button, and then follow the onscreen instructions in the device troubleshooter wizard. - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 18
interface card, a telephone service line; doing Support Center. Verify that the Web browser is installed and set up to work with your ISP. If your system Hardware and Sound. 3 instructions. NOTE: Removing the AOL program will not cancel your account with AOL. 14 Troubleshooting and Maintenance Guide - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 19
you and your use of the computer to another person or system on the Internet. You can find and remove spyware from that you really want. This is typically caused by adware or advertising-supported software. You can configure your Web browser to block pop-ups. For Troubleshooting Computer Problems 15 - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 20
the program (usually located on the File menu). Check for these problems: Ensure that the mouse and keyboard are within range of the receiver. Replace the batteries in the keyboard and mouse. Turn each device over, , move the mouse and check for response. 16 Troubleshooting and Maintenance Guide - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 21
you have a rollerball mouse, clean the roller ball. For detailed cleaning instructions, go to: http://www.hp.com/support Select your country/region and language, search on your computer model number, optical mouse, try a less reflective surface under the mouse. Troubleshooting Computer Problems 17 - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 22
). Cursor moves too fast or too slow. Adjust the cursor speed: 1 Click the Windows Start Button, and then click Control Panel. 2 Click Hardware and Sound, and then click Mouse. 3 Click the Pointer Options tab. 4 Adjust the Motion slider toward either Slow or Fast, to decrease or increase the speed - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 23
replaced. Battery life is approximately seven years. Before replacing the battery, try resetting the date and time in Windows Vista by using Control Panel. If the problem persists, replace the battery. For instructions, refer to the Upgrading and Servicing Guide. Troubleshooting Computer Problems - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 24
Recycle Bin) from your hard disk drive: 1 Click the Windows Start Button, All Programs, Accessories, System Tools, and then click Disk Cleanup. 2 Select the drive on which you want to perform the , and then click Uninstall. 4 Follow the onscreen instructions. 20 Troubleshooting and Maintenance Guide - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 25
. 6 If desired, place a check mark in the Automatically fix file system errors and Scan for and attempt recovery of bad sectors check boxes. Insufficient memory. Possible solution If your computer is liquid-cooled, and if you replaced the power supply, memory. Troubleshooting Computer Problems 21 - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 26
inserted into the correct slot. Inspect the ends of the memory card for dirt or material that closes a hole or spoils a metal contact. Clean the contacts with a lint-free cloth and a small amount of isopropyl alcohol. Replace the memory card if necessary. 22 Troubleshooting and Maintenance Guide - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 27
item (for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. Or To revert to an earlier version of a driver, click Rollback Driver, and then follow the onscreen instructions. Repairing Software Problems 23 - HP Blackbird 002-21A | HP Blackbird Gaming System - PC Troubleshooting - Page 28
Part number 5992-0899
Troubleshooting and Maintenance Guide