HP Color Laser 150 User Guide - Page 98

The imaging drum may be installed improperly. Remove the imaging, If the problem persists

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Condition Solid color or black pages Suggested Solutions • The imaging drum may not be installed properly. Remove the imaging drum and reinsert it. • The imaging drum may be defective. Remove the imaging drum and install a new one (see "Replacing the imaging drum" on page 78). • The machine may require repairing. Contact a service representative. Loose toner • Clean the inside of the machine (see "Cleaning the machine" on page 80). • Check the paper type and quality. • Remove the imaging drum and then, install a new one (see "Replacing the imaging drum" on page 78). If the problem persists, the machine may require repair. Contact a service representative. Character voids Character voids are white areas within parts of characters that should be solid black: • You may be printing on the wrong surface of the paper. Remove the paper and turn it around. • The paper may not meet paper specifications. Horizontal stripes Curl If horizontally aligned black streaks or smears appear: • The imaging drum may be installed improperly. Remove the imaging drum and reinsert it. • The imaging drum may be defective. Remove the imaging drum and install a new one (see "Replacing the imaging drum" on page 78). If the problem persists, the machine may require repairing. Contact a service representative. If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. • Change the printer's paper option and try again. Go to Printing Preferences, click the Paper tab, and set type to Light 60-69g (see "Opening printing preferences" on page 55). Solving other problems | 98

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Solving other problems |
98
Solid color or
black pages
•
The imaging drum may not be installed properly. Remove the imaging
drum and reinsert it.
•
The imaging drum may be defective. Remove the imaging drum and
install a new one (see "Replacing the imaging drum" on page 78).
•
The machine may require repairing. Contact a service representative.
Loose toner
•
Clean the inside of the machine (see "Cleaning the machine" on page 80).
•
Check the paper type and quality.
•
Remove the imaging drum and then, install a new one (see "Replacing the
imaging drum" on page 78).
If the problem persists, the machine may require repair. Contact a service
representative.
Character voids
Character voids are white areas within parts of characters that should be
solid black:
•
You may be printing on the wrong surface of the paper. Remove the
paper and turn it around.
•
The paper may not meet paper specifications.
Horizontal
stripes
If horizontally aligned black streaks or smears appear:
•
The imaging drum may be installed improperly. Remove the imaging
drum and reinsert it.
•
The imaging drum may be defective. Remove the imaging drum and
install a new one (see "Replacing the imaging drum" on page 78).
If the problem persists, the machine may require repairing. Contact a
service representative.
Curl
If the printed paper is curled or paper does not feed into the machine:
•
Turn the stack of paper over in the tray. Also try rotating the paper 180°
in the tray.
•
Change the printer’s paper option and try again. Go to
Printing
Preferences
, click the
Paper
tab, and set type to
Light 60-69g
(see
"Opening printing preferences" on page 55).
Condition
Suggested Solutions