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HP Color LaserJet Enterprise M651 User Guide 1 - Page 11

Model name, M651n, CZ255A, M651xh, Supported operating systems, Server 2003 in July 2010. HP will

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Model name Model number Supported operating systems2, 3 Windows XP SP3 or later, 32-bit and 64-bit NOTE: The software installer does not support the 64-bit version, but the print driver supports it. NOTE: Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best-effort support for the discontinued XP operating system. Windows Vista, 32-bit and 64-bit NOTE: Windows Vista Starter is not supported by the software installer or the print driver. Windows 7 SP1 or later, 32-bit and 64-bit Windows 8, 32-bit and 64-bit Windows 8.1, 32-bit and 64-bit Windows 2003 Server SP2 or later, 32-bit and 64-bit NOTE: The software installer does not support the 64-bit version, but the print driver supports it. NOTE: Microsoft retired mainstream support for Windows Server 2003 in July 2010. HP will continue to provide best-effort support for the discontinued Server 2003 operating system. Windows Server 2008, 32-bit and 64-bit Windows Server 2008 R2, 64-bit Windows Server 2012, 64-bit M651n CZ255A M651dn CZ256A M651xh CZ257A ENWW Product comparison 3

Section	Page
Product introduction	9
Product comparison	13
Product front view	13
Product back view	14
Interface ports	15
Control-panel view	16
Product hardware setup and software installation	18
Paper trays	19
Load Tray 1	20
Load Tray 2 and the 500-sheet trays	25
Load the 1,500-sheet high-capacity input tray	29
Parts, supplies, and accessories	31
Order parts, accessories, and supplies	32
Ordering	32
Parts and supplies	32
Accessories	33
Replace the toner cartridges	34
Replace the toner collection unit	38
Print	41
Print tasks (Windows)	42
How to print (Windows)	42
Automatically print on both sides (Windows)	43
Manually print on both sides (Windows)	43
Print multiple pages per sheet (Windows)	44
Select the paper type (Windows)	44
Additional print tasks	45
Print tasks (Mac OS X)	46
How to print (Mac OS X)	46
Automatically print on both sides (Mac OS X)	46
Manually print on both sides (Mac OS X)	46
Print multiple pages per sheet (Mac OS X)	46
Select the paper type (Mac OS X)	47
Additional print tasks	47
Store print jobs on the product to print later	48
Create a stored job (Windows)	48
Create a stored job (Mac OS X)	49
Print a stored job	50
Delete a stored job	50
Mobile printing	51
HP Wireless Direct and NFC Printing	51
HP ePrint via email	52
HP ePrint software	52
AirPrint	53
Print from the USB port	54
Enable the USB port for printing	54
Print USB documents	54
Manage the product	55
Configure IP network settings	56
Printer sharing disclaimer	56
View or change network settings	56
Rename the product on a network	56
Manually configure IPv4 TCP/IP parameters from the control panel	57
Manually configure IPv6 TCP/IP parameters from the control panel	57
HP Utility for Mac OS X	59
Open HP Utility	59
HP Utility features	59
HP Embedded Web Server	61
How to access the HP Embedded Web Server (EWS)	61
HP Embedded Web Server features	61
Information tab	62
General tab	62
Print tab or Copy/Print tab	63
Scan/Digital Send tab (MFP models only)	64
Fax tab (MFP models only)	65
Troubleshooting tab	65
Security tab	66
HP Web Services tab	66
Networking tab	66
Other Links list	68
HP Web Jetadmin	69
Product security features	70
Security statements	70
IP Security	70
Sign in to the product	70
Assign a system password	70
Encryption support: HP High Performance Secure Hard Disks	71
Lock the formatter	71
Economy settings	72
Optimize speed or energy usage	72
Set Sleep mode	72
Set the Sleep Schedule	72
Software and firmware updates	74
Solve general problems	75
Customer support	76
Control panel help system	77
Restore factory-set defaults	78
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel	79
Change the “Very Low” settings	79
For products with fax capability	79
Order supplies	80
Product does not pick up paper or misfeeds	81
The product does not pick up paper	81
The product picks up multiple sheets of paper	81
The document feeder jams, skews, or picks up multiple sheets of paper	81
Clear jams	83
Jam locations	83
Auto-navigation for clearing jams	83
Experiencing frequent or recurring paper jams?	83
Clear jams in Tray 1	85
Clear jams in Tray 2 and the 500-sheet trays	87
Clear jams in the 1,500-sheet high-capacity input tray and the lower-right door	92
Clear jams in the lower-right door	96
Clear jams in the right door and the fuser area	97
Clear jams in the output bin	100
Improve print quality	101
Print from a different software program	101
Check the paper-type setting for the print job	101
Check the paper type setting (Windows)	101
Check the paper type setting (Mac OS X)	101
Check toner-cartridge status	102
Clean the product	102
Print a cleaning page	102
Visually inspect the toner cartridge	103
Check paper and the printing environment	103
Step one: Use paper that meets HP specifications	103
Step two: Check the environment	103
Step three: Set the individual tray alignment	104
Calibrate the product to align the colors	104
Check other print job settings	104
Adjust color settings (Windows)	104
Try a different print driver	106
Solve wired network problems	107
Poor physical connection	107
The computer is using the incorrect IP address for the product	107
The computer is unable to communicate with the product	107
The product is using incorrect link and duplex settings for the network	108
New software programs might be causing compatibility problems	108
The computer or workstation might be set up incorrectly	108
The product is disabled, or other network settings are incorrect	108