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HP Deskjet D1330 User Guide - Microsoft Windows 9x - Page 5

Welcome - troubleshooting

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1 Welcome Welcome to the HP Deskjet D1300 series Help. Use the information in the following table to find out how to do something. You can also use the table of contents pane on the left to locate information. Section Special features Get started Connect to the printer Print photos Print other documents Printing tips Printer software Maintenance Troubleshooting Supplies Description Learn about some of the printer's special features. Learn how to operate the printer and use and replace the print cartridges. Learn how to connect your computer to the printer. Learn how to print photos, adjust the appearance of photos before you print, install a photo print cartridge, store and handle photo paper, and share photos with friends and family. Learn how to print a variety of documents, including email, greeting cards, envelopes, labels, posters, booklets, transparencies, and iron-on media. Learn how to use printing shortcuts, select a paper type, change the print resolution, set the page order, print multiple pages on a single sheet, preview a document, and use two-sided printing. Learn how to make the HP Deskjet the default printer, set default print settings, and download printer software updates. Learn how to install and care for print cartridges, view how much ink is left in a print cartridge, print a test page, and remove ink stains. Find a solution to a hardware or software problem. Order supplies for the printer. HP Photosmart Software Help 3

Section	Page
Contents	3
Welcome	5
Special features	7
Get started	8
Printer at a glance	8
Power button and light	9
Paper tray	9
Unfold the paper tray	10
Use the paper tray	11
Print cartridges	11
Ink-backup mode	12
Ink-backup mode output	12
Exit ink-backup mode	13
Connect to the printer	14
USB	14
Print photos	15
Print borderless photos	15
Print photos with a border	17
HP Real Life Digital Photography options	18
Exif Print	18
Store and handle photo paper	19
Save money when printing photos	19
Print other documents	20
Print e-mail	20
Print documents	21
Print letters	22
Print envelopes	23
Print postcards	24
Print index cards and other small media	25
Print labels	25
Print CD/DVD tattoos	26
Print transparencies	27
Print brochures	28
Print greeting cards	29
Print booklets	30
Print posters	32
Print iron-on transfers	33
Printing tips	35
Printing shortcuts	35
Fast/Economical printing	35
Select a paper type	36
Change the print speed or quality	36
Print resolution	37
Maximum dpi	37
Print in grayscale	38
Set the page order	38
Set a custom paper size	38
Print multiple pages on a single sheet of paper	39
Resize a document	39
Print preview	39
Two-sided printing	40
Bound two-sided documents	40
Printer software	42
Make the HP Deskjet the default printer	42
Set default print settings	42
Printer Properties dialog box	43
What's This? help	44
Ink Status window	44
Download printer software updates	45
Maintenance	46
Install print cartridges	46
Print cartridges	46
Selection numbers	46
Ink-backup mode	47
Installation instructions	47
Align the print cartridges	49
Automatically clean print cartridges	49
Print a test page	50
View estimated ink levels	50
Maintain the printer body	50
Remove ink from your skin and clothing	50
Manually clean print cartridges	51
Maintain print cartridges	52
Maintenance tips	52
Storage tips	52
Printer Toolbox	53
Troubleshooting	54
Installation problems	54
Installation program stops	54
\	55
Printer name does not appear	56
Printer does not print	56
Verify the following	56
Check the printer cable connection	57
Clear the print queue	57
If the printer still does not print	57
Paper jam	58
Paper problems	59
Printer does not feed paper	59
Out of paper message	59
Printer prints on multiple sheets at once	59
Printer is stalled	60
Print cartridge problems	60
Incorrect print cartridge	61
Print cartridge is faulty or not installed properly	61
\	62
\	62
Photos do not print correctly	62
Check the paper tray	62
Check the printer properties	62
Print quality is poor	63
Streaks and missing lines	63
Print is faded	63
Blank pages print	64
Document is misprinted	64
Text and images are misaligned	64
Document is printed off-center or at an angle	64
Parts of the document are missing or printed in the wrong place	64
Envelope is printed at an angle	65
Document does not reflect the new print settings	65
Problems with borderless documents	65
Borderless printing guidelines	65
Image is printed at an angle	65
Fading occurs on the edges of a photo	66
Photo has an unwanted border	66
For small photo paper	66
For small photo paper with a tear-off tab	67
Error messages	67
Print cartridge error messages	68
Other error messages	68
Power light is on or flashing	69
What the flashing light means	70
If an error message appears	70
If no error message appears	70
Document prints slowly	70
If you continue to have problems	71
HP support	72
Support process	72
HP support by phone	72
Phone support period	72
Placing a call	72
After the phone support period	73
Supplies	74
Technical information	75
Printer specifications	75
Environmental product stewardship program	75
Paper use	76
Plastics	76
Material safety data sheets	76
Recycling program	76
HP inkjet supplies recycling program	76
Energy consumption - Energy Star	76
Regulatory notices	77
FCC statement	77
LED indicator statement	77
Notice to users in Korea	77