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HP Deskjet Ink Advantage 2640 User Guide - Page 89

Unable to print, Windows Vista

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Unable to print If you are having trouble printing, you can download the HP Print and Scan Doctor, which can troubleshoot this issue for you automatically. To get the utility, click the appropriate link: Take me to the HP Print and Scan Doctor download page. NOTE: The HP Print and Scan Doctor may not be available in all languages. To resolve print issues Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print, try the following in order: 1. Check for error messages from the printer display and resolve them by following the on-screen instructions. 2. Disconnect and reconnect the USB cable. 3. Verify that the printer is not paused or offline. To verify that the printer is not paused or offline a. Depending on your operating system, do one of the following: ● Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. ● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. ● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Either double-click the icon for your printer, or right-click the icon for your printer and select See what's printing to open the print queue. c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. d. If you make any changes, try to print again. 4. Verify that the printer is set as the default printer. To verify that the printer is set as the default printer a. Depending on your operating system, do one of the following: ● Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. ENWW Unable to print 85

Section	Page
HP Deskjet 2640 series Help	5
Get to know the HP Deskjet 2640 series	7
Printer parts	8
Control panel and status lights	10
Print	11
Print documents	12
Print photos	15
Print envelopes	17
Print Quick Forms	19
Print using the maximum dpi	20
Tips for print success	21
Paper basics	25
Recommended papers for printing	26
Load media	28
Load original	32
Order HP paper supplies	34
Copy and scan	35
Copy documents	36
Scan to a computer	38
Tips for copy success	40
Tips for scan success	41
Fax	43
Send a fax	44
Send a standard fax	44
Send a standard fax from the computer	44
Send a fax manually from a phone	45
Send a fax using monitor dialing	46
Schedule a fax to send later	47
Send a fax in Error Correction Mode	47
Receive a fax	49
Receive a fax manually	49
Reprint received faxes from memory	50
Forward faxes to another number	50
Set the paper size for received faxes	51
Block unwanted fax numbers	51
Add numbers to the junk fax list	51
Remove numbers from the junk fax list	52
Set up speed-dial entries	53
Set up and change speed-dial entries	53
Delete speed-dial entries	54
Change fax settings	55
Configure the fax header	55
Set the answer mode (Auto answer)	55
Set the number of rings before answering	56
Change the answer ring pattern for distinctive ring	56
Set the dial type	57
Set the redial options	57
Set the fax speed	58
Set the fax sound volume	58
Fax and digital phone services	59
Fax on Voice over Internet Protocol	60
Use reports	61
Print fax confirmation reports	61
Print and view the fax log	62
Print the details of the last fax transaction	62
Print a Caller ID report	62
View the Call History	62
Tips for fax success	64
Work with ink cartridges	65
Check estimated ink levels	66
Order ink supplies	67
Choose right ink cartridges	68
Replace ink cartridges	69
Use single-cartridge mode	71
Cartridge warranty information	72
Tips for working with ink cartridges	73
Connectivity	75
Connect a new printer	76
USB connection	77
Solve a problem	79
Clear paper jam	80
Improve print quality	84
Unable to print	89
Resolve copy and scan issues	93
Resolve fax issues	94
HP support	95
Register printer	95
Support process	95
HP support by phone	95
Phone support period	96
Placing a call	96
Support phone numbers	96
After the phone support period	96
Additional warranty options	96
Technical information	103
Hewlett-Packard Company notices	104
Specifications	105
System requirements	105
Environmental specifications	105
Input tray capacity	105
Output tray capacity	106
Paper size	106
Paper weights	106
Print specifications	106
Copy specifications	106
Scan specifications	106
Fax specifications	107
Print resolution	107
Power safety	108
Cartridge yield	108
Acoustic information	108
Environmental product stewardship program	109
Eco-Tips	109
Paper use	109
Plastics	109
Material safety data sheets	110
Recycling program	110
HP inkjet supplies recycling program	110
Power consumption	110
Sleep mode	110
Disposal of waste equipment by users	111
Chemical substances	111
Toxic and hazardous substance table (China)	111
Restriction of hazardous substance (Ukraine)	111
Restriction of hazardous substance (India)	112
Battery disposal in the Netherlands	112
Battery disposal in the Taiwan	112
California Perchlorate Material Notice	112
Regulatory notices	113
Regulatory model identification number	113
FCC statement	114
Notice to users in Korea	114
VCCI (Class B) compliance statement for users in Japan	114
Notice to users in Japan about the power cord	114
Noise emission statement for Germany	115
European Union Regulatory Notice	115
Visual display workplaces statement for Germany	116
Declaration of conformity	117
Notice to users of the U.S. telephone network: FCC requirements	118
Notice to users of the Canadian telephone network	119
Notice to users in the European Economic Area	119
Notice to users of the German telephone network	120
Australia wired fax statement	120
Additional fax setup	121
Set up faxing (parallel phone systems)	122
Select the correct fax setup for your home or office	123
Case A: Separate fax line (no voice calls received)	124
Case B: Set up the printer with DSL	125
Case C: Set up the printer with a PBX phone system or an ISDN line	126
Case D: Fax with a distinctive ring service on the same line	127
Case E: Shared voice/fax line	128
Case F: Shared voice/fax line with voice mail	129
Case G: Fax line shared with computer modem (no voice calls received)	130
Set up the printer with a computer dial-up modem	131
Set up the printer with a computer DSL/ADSL modem	132
Case H: Shared voice/fax line with computer modem	133
Shared voice/fax with computer dial-up modem	133
Shared voice/fax with computer DSL/ADSL modem	135
Case I: Shared voice/fax line with answering machine	136
Case J: Shared voice/fax line with computer modem and answering machine	138
Shared voice/fax line with computer dial-up modem and answering machine	138
Shared voice/fax line with computer DSL/ADSL modem and answering machine	140
Case K: Shared voice/fax line with computer dial-up modem and voice mail	142
Test fax setup	144