HP Dx5150 Troubleshooting Guide - Page 51

PnP/PCI Configurations &gt, IRQ Resources, Network, Control Panel, Problem, Cause, Solution

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Troubleshooting Without Diagnostics Solving Network Problems (Continued) Problem Cause Diagnostics reports a failure. (continued) Network controller interrupt is shared with an expansion board. Diagnostics passes, but the computer does not communicate with the network. The network controller is defective. Network drivers are not loaded, or driver parameters do not match current configuration. Network controller stopped working when an expansion board was added to the computer. The network controller is not configured for this computer. Network controller interrupt is shared with an expansion board. The network controller requires drivers. The expansion board installed is a network card (NIC) and conflicts with the embedded NIC. Solution Enter Computer Setup and change the resource settings for the board in PnP/PCI Configurations > IRQ Resources. Contact an authorized service provider. Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller. Make sure the correct network client and protocol is installed. Select the Network icon in the Control Panel and configure the network controller. Enter Computer Setup and change the resource settings for the board in PnP/PCI Configurations > IRQ Resources. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Enter Computer Setup and change the resource settings for the board in PnP/PCI Configurations > IRQ Resources. Troubleshooting Guide www.hp.com 2-35

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Troubleshooting Guide
www.hp.com
2–35
Troubleshooting Without Diagnostics
Diagnostics reports a
failure.
(continued)
Network controller
interrupt is shared with
an expansion board.
Enter Computer Setup and change
the resource settings for the board
in
PnP/PCI Configurations >
IRQ Resources
.
The network controller
is defective.
Contact an authorized service
provider.
Diagnostics passes, but
the computer does not
communicate with the
network.
Network drivers are
not loaded, or driver
parameters do not match
current configuration.
Make sure the network drivers
are loaded and that the driver
parameters match the configuration
of the network controller.
Make sure the correct network
client and protocol is installed.
The network controller
is not configured for this
computer.
Select the
Network
icon in the
Control Panel
and configure the
network controller.
Network controller
stopped working when
an expansion board was
added to the computer.
Network controller
interrupt is shared with an
expansion board.
Enter Computer Setup and change
the resource settings for the board
in
PnP/PCI Configurations >
IRQ Resources
.
The network controller
requires drivers.
Verify that the drivers were not
accidentally deleted when the
drivers for a new expansion board
were installed.
The expansion board
installed is a network card
(NIC) and conflicts with
the embedded NIC.
Enter Computer Setup and change
the resource settings for the board
in
PnP/PCI Configurations >
IRQ Resources
.
Solving Network Problems
(Continued)
Problem
Cause
Solution