HP Dx5150 Troubleshooting Guide - Page 59
Solving Internet Access Problems, listed in the following table.
UPC - 882780485433
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Troubleshooting Without Diagnostics Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Solving Internet Access Problems Problem Cause Unable to connect to the Internet. Internet Service Provider (ISP) account is not set up properly. Modem is not set up properly. Web browser is not set up properly. Cable/DSL modem is not plugged in. Cable/DSL service is not available or has been interrupted due to bad weather. The CAT5 UTP cable is disconnected. IP address is not configured properly. Solution Verify Internet settings or contact your ISP for assistance. Reconnect the modem. Verify the connections are correct using the quick setup documentation. Verify that the Web browser is installed and set up to work with your ISP. Plug in cable/DSL modem. You should see a "power" LED light on the front of the cable/DSL modem. Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the "cable" LED light on the front of the cable/DSL modem will be on.) Connect the CAT5 UTP cable between the cable modem and the computers's RJ-45 connector. (If the connection is good, the "PC" LED light on the front of the cable/DSL modem will be on.) Contact your ISP for the correct IP address. Troubleshooting Guide www.hp.com 2-43