HP Dx5150 Troubleshooting Guide - Page 57
Clean CD or DVD with a CD, Use Device Manager to remove - audio drivers
UPC - 882780485433
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Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems (Continued) Problem Cause Solution Movie will not play in the DVD drive. (continued) Media installed upside Reinstall media. down. Cannot eject compact disc Disc not properly (tray-load unit). seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc. CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. Media has been inserted upside down. Re-insert the Media with the label facing up. The DVD-ROM drive takes longer to start because it has to determine the type of media played, such as audio or video. Wait at least 30 seconds to let the DVD-ROM drive determine the type of media being played. If the disc still does not start, read the other solutions listed for this topic. CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit, available from most computer stores. Windows does not detect the CD-ROM or DVD-ROM drive. 1. Use Device Manager to remove or uninstall the device in question. 2. Restart the computer and let Windows detect the CD or DVD driver. Troubleshooting Guide www.hp.com 2-41