HP J4899B User Manual - Page 56

Troubleshooting Downloading New Switch Software Downloading New Switch Software When product enhancements occur for the Switch 2650, new software can be downloaded to the switch through several methods, for product enhancements and new features. For more information, see the Management and Configuration Guide, which is on the Documentation CD-ROM that came with your switch. The new switch software would be available on the HP Procurve web site, http://www.hp.com/go/hpprocurve. HP Customer Support Services If you are still having trouble with your switch, Hewlett-Packard offers support 24 hours a day, seven days a week through the use of a number of automated electronic services. See the Customer Support/Warranty booklet that came with your switch for information on how to use these services to get technical support. The HP Procurve web site, http://www.hp.com/go/hpprocurve also provides up-to-date support information. Additionally, your HP-authorized network reseller can provide you with assistance, both with services that they offer and with services offered by HP. Before Calling Support Before calling your networking dealer or HP Support, to make the support process most efficient, you first should have retrieved the following information: Information Item Information Location • product identification, including mini- the front of the switch, Switch 2650 (HP GBICs J4899A), and on labels on the mini-GBICs • details about the switch's status including the software (OS) version, a copy of the switch configuration, a copy of the switch Event Log, and a copy of the switch status and counters information switch console: show tech command • copy of your network topology map, in- your network records cluding network addresses assigned to the relevant devices 4-12 Troubleshooting