HP LC2000r HP NetRAID 1M/2M Installation & Configuration - Page 144

Run View/Add/Delete Configuration option of Configuration Utility.

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Chapter 14 Troubleshooting NOTE Diagnostics are no longer a part of Express Tools (+). You must use the HP NetRAID Configuration Utility for DOS instead. Host Adapter at Baseport xxxx h not Responding Problem: The BIOS cannot communicate with the firmware on the adapter. Suggested solutions: • Verify that the adapter card is plugged all the way into its slot. • Moving the adapter card to another slot. • Run diagnostics under HP NetRAID Express Tools to verify that the adapter card is functioning properly. No HP NetRAID Adapter Problem: The BIOS cannot find the adapter. Suggested solutions: • Verify that the adapter card is plugged all the way into its slot. • Try moving the adapter card to another slot. • Run diagnostics under HP NetRAID Express Tools to verify that the adapter card is functioning properly. Configuration of NVRAM and drives mismatch (Normal Mismatch) Run View/Add/Delete Configuration option of Configuration Utility. Press any key to enter the Configuration Utility. Problem: There is a single adapter, and the configuration stored in the adapter's NVRAM does not match the configuration stored in the drives. All drives contain one set of configuration information, and NVRAM contains a different set. Suggested solution: Do the following to pick the correct configuration from either NVRAM or from the disks. 1. Press any key to enter HP NetRAID Express Tools. 2. From the Configure menu, choose the View/Add/Delete Configuration option. View/Add/Delete Configuration asks which configuration you want to view: NVRAM or disk. 136

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Chapter 14
Troubleshooting
136
NOTE
Diagnostics are no longer a part of Express Tools
(
<Ctrl>+<M>
).
You must use the HP NetRAID
Configuration Utility for DOS instead.
Host Adapter at Baseport
xxxx h
not Responding
Problem: The BIOS cannot communicate with the firmware on the adapter.
Suggested solutions:
•
Verify that the adapter card is plugged all the way into its slot.
•
Moving the adapter card to another slot.
•
Run diagnostics under HP NetRAID Express Tools to verify that the
adapter card is functioning properly.
No HP NetRAID Adapter
Problem: The BIOS cannot find the adapter.
Suggested solutions:
•
Verify that the adapter card is plugged all the way into its slot.
•
Try moving the adapter card to another slot.
•
Run diagnostics under HP NetRAID Express Tools to verify that the
adapter card is functioning properly.
Configuration of NVRAM and drives mismatch (Normal Mismatch)
Run View/Add/Delete Configuration option of Configuration Utility.
Press any key to enter the Configuration Utility.
Problem: There is a single adapter, and the configuration stored in the adapter’s
NVRAM does not match the configuration stored in the drives. All drives contain
one set of configuration information, and NVRAM contains a different set.
Suggested solution: Do the following to pick the correct configuration from either
NVRAM or from the disks.
1.
Press
any key
to enter HP NetRAID Express Tools.
2.
From the Configure menu, choose the
View/Add/Delete Configuration
option. View/Add/Delete Configuration asks which configuration you
want to view: NVRAM or disk.