HP LH4r HP Netserver LD Pro User Guide - Page 50

Obtaining HP Repair and Telephone Support

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Chapter 8 Service and Support additional charge. For example, HP offers LAN Support Service, or Comprehensive Network Support Service with a 7-day, 24-hour option for network operating systems and multi-vendor hardware. Contact your local HP office for details. Obtaining HP Repair and Telephone Support The "Warranty and Software License" chapter of this guide gives details of the hardware warranty- including which HP products are covered, travel limitations, charges for non-HP-caused service calls, etc. Please refer to the "Troubleshooting" chapter for the steps to follow before calling for service. Prior to calling for support, record this information: • product model name and number • product serial number • applicable error messages from system or diagnostics • applicable hardware driver revision levels • add-on boards or hardware installed • third-party hardware or software • operating system type and revision level For hardware repair or telephone support in the U.S. and Canada, contact either: • Participating Service Authorized HP Personal Computer Reseller or • HP Customer Support Center (Colorado) (970) 635-1000 from 6 AM to 8 PM Mountain Time on Monday through Friday and from 9 AM to 3 PM Mountain Time on Saturday 44

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Chapter 8
Service and Support
44
additional charge. For example, HP offers LAN Support Service, or
Comprehensive Network Support Service with a 7-day, 24-hour option for
network operating systems and multi-vendor hardware. Contact your local HP
office for details.
Obtaining HP Repair and Telephone Support
The “Warranty and Software License” chapter of this guide gives details of the
hardware warranty—
including which HP products are covered, travel limitations,
charges for non-HP-caused service calls, etc.
Please refer to the “Troubleshooting” chapter for the steps to follow before
calling for service.
Prior to calling for support, record this information:
•
product model name and number
•
product serial number
•
applicable error messages from system or diagnostics
•
applicable hardware driver revision levels
•
add-on boards or hardware installed
•
third-party hardware or software
•
operating system type and revision level
For hardware repair or telephone support in the
U.S. and Canada
, contact either:
•
Participating Service Authorized HP Personal Computer Reseller
or
•
HP Customer Support Center (Colorado) (970) 635-1000 from 6 AM to
8 PM Mountain Time on Monday through Friday and from 9 AM to 3 PM
Mountain Time on Saturday