HP LH4r HP Netserver LD Pro User Guide - Page 71

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Chapter 9 Warranty and Software License ∗ applicable error messages from system or diagnostics ∗ applicable hardware driver revision levels ∗ add-on boards or hardware ∗ third-party hardware or software ∗ operating system type and revision level Q: How can I track changes that could affect the operation of my HP NetServer? A: Many customers have found it extremely useful to keep a system log. This could be a simple binder with a log of when hardware, software, and firmware changes are made, copies of proof of purchase documents for the HP NetServer and all accessories, and copies of key configuration files. The ongoing investment of a few minutes to document changes will enable HP or your reseller to assist you more quickly and efficiently. Q: What can I do to stay current on product updates or enhancements to my server? A: Self-help tools are available that enable you to obtain technical information, download product updates, or participate in interactive forums with other HP NetServer customers. These tools are available for you to use 24 hours a day, 7 days a week. More detailed information regarding these tools may be obtained at the HP home page on the Internet World Wide Web. Bulletin Board Service: 1-408-553-3500 Internet World Wide Web: http://www.hp.com/go/netserver Internet FTP Server: ftp://ftp.netserver.hp.com HP Forum on CompuServe: GO HPPC Fax Retrieval System: 800-333-1917 (U.S.) 208-344-4809 (outside U.S.) Audio Tips: 800-333-1917 (U.S.) 208-344-4809 (outside U.S.) Q: What kind of warranty upgrades are available? A: If your business environment requires coverage after business hours, 24 hours a day, or faster response time, enhanced hardware warranty services 65

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Chapter 9
Warranty and Software License
65
*
applicable error messages from system or diagnostics
*
applicable hardware driver revision levels
*
add-on boards or hardware
*
third-party hardware or software
*
operating system type and revision level
Q:
How can I track changes that could affect the operation of my HP
NetServer?
A:
Many customers have found it extremely useful to keep a system log. This
could be a simple binder with a log of when hardware, software, and
firmware changes are made, copies of
proof of purchase documents for
the HP NetServer and all accessories, and copies of key configuration
files. The ongoing investment of a few minutes to document changes will
enable HP or your reseller to assist you more quickly and efficiently.
Q:
What can I do to stay current on product updates or enhancements to my
server?
A:
Self-help tools are available that enable you to obtain technical
information, download product updates, or participate in interactive
forums with other HP NetServer customers. These tools are available for
you to use 24 hours a day, 7 days a week. More detailed information
regarding these tools may be obtained at the HP home page on the Internet
World Wide Web.
Bulletin Board Service:
1-408-553-3500
Internet World Wide Web:
Internet FTP Server:
HP Forum on CompuServe:
GO HPPC
Fax Retrieval System:
800-333-1917 (U.S.)
208-344-4809 (outside U.S.)
Audio Tips:
800-333-1917 (U.S.)
208-344-4809 (outside U.S.)
Q:
What kind of warranty upgrades are available?
A:
If your business environment requires coverage after business hours, 24
hours a day, or faster response time, enhanced hardware warranty services