HP LH4r HP Netserver LD Pro User Guide - Page 67
What is the Customer Replacement Part process?
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Chapter 9 Warranty and Software License Q: Will adding third-party memory or disk drives void the warranty? A: Adding third-party memory or disk drives does not void the warranty. However, there are some implications when you need technical support. For example, when the memory used may relate to the problem you are experiencing, you will be asked to remove the third-party memory to confirm the problem still exists before a service provider is dispatched. HP does not cover on-site visits caused by third-party products, whether internal or external to the HP NetServer system processor unit. Q: What is not covered by this limited warranty? A: The following are some examples of items that are not covered: ◊ Product purchased from anyone other than HP or an Authorized HP Reseller; ◊ Consumables such as batteries; ◊ Software products, except for HP-developed utility software; ◊ Routine cleaning, or normal cosmetic and mechanical wear; ◊ Damage from misuse, abuse, or neglect; ◊ Damage from use outside the product's usage or storage parameters; ◊ Damage from use of parts not manufactured or sold by HP; ◊ Damage from modification or incorporation into other products; ◊ Damage from repair or replacement of warranted parts by other than HP or an Authorized Service Provider; ◊ Damage to or loss of any programs, data, or removable storage media. Q: How will my HP NetServer be serviced during the warranty period? A: Depending on the component needing repair or replacement, HP or your reseller will select one of three options for servicing your HP NetServer. Service will be provided at your premises or "on-site", by the Return-toHP/Reseller process, or by the Customer Replacement Part process. Q: What is the Customer Replacement Part process? A: HP NetServer components, such as the keyboard, mouse, and selected other components, can be sent directly to you to replace at your convenience. HP will prepay shipping charges, duty, and taxes; provide telephone assistance on replacement of the component; and pay shipping charges, duty, and taxes for components to be returned to HP. 61