HP LH4r HP Netserver LD Pro User Guide - Page 68

reasonable efforts by HP and HP Authorized Service Providers.

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Chapter 9 Warranty and Software License Q: What is the response time for on-site warranty service? A: The standard response time for on-site warranty service is end of next business day. All response commitments are based on commercially reasonable efforts by HP and HP Authorized Service Providers. Q: Can I keep the defective part that is being replaced? A: No. All removed parts, in their entirety, become the property of HP. The replacement part then becomes your property. Q: What is the warranty on the replacement part? A: The replacement part assumes the remaining warranty of the part it replaces. Q: Are product upgrades, such as new drivers or BIOS, eligible for on-site warranty service? A: Product upgrades, such as new revisions of drivers or BIOS, are not eligible for on-site services under warranty. Self-help tools, described later in this document, are available for you to download drivers at the recommendation of HP or your reseller support representative. If you need professional services to assist you with upgrades, contact your reseller or HP. Q: Can HP NetServer hardware components be replaced prior to an actual failure? A: During the warranty period of the HP NetServer system processor unit, HP SCSI-based hard disk drives that are monitored by HP NetServer Assistant (NSA) version 2.0 and higher are eligible for the HP NetServer PreFailure Warranty. HP NSA performs predictive disk failure analysis and if a pre-established threshold is exceeded, the monitored component can be replaced prior to an actual failure. Q: If I have a hardware failure, how will my HP NetServer be restored? A: HP or your reseller will restore your HP NetServer to factory original hardware functionality. You are responsible for restoring any Network Operating System, applications, or data. Therefore, it is important that you back up your software and data, and keep them in a secure location in case you need to reconstruct lost or altered files, data, or programs. 62

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Chapter 9
Warranty and Software License
62
Q:
What is the response time for on-site warranty service?
A:
The standard response time for on-site warranty service is end of next
business day. All response commitments are based on commercially
reasonable efforts by HP and HP Authorized Service Providers.
Q:
Can I keep the defective part that is being replaced?
A:
No. All removed parts, in their entirety, become the property of HP. The
replacement part then becomes your property.
Q:
What is the warranty on the replacement part?
A:
The replacement part assumes the remaining warranty of the part it
replaces.
Q:
Are product upgrades, such as new drivers or BIOS, eligible for on-site
warranty service?
A:
Product upgrades, such as new revisions of drivers or BIOS, are not
eligible for on-site services under warranty. Self-help tools, described later
in this document, are available for you to download drivers at the
recommendation of HP or your reseller support representative. If you need
professional services to assist you with upgrades, contact your reseller or
HP.
Q:
Can HP NetServer hardware components be replaced prior to an actual
failure?
A:
During the warranty period of the HP NetServer system processor unit, HP
SCSI-based hard disk drives that are monitored by HP NetServer Assistant
(NSA) version 2.0 and higher are eligible for the HP NetServer Pre-
Failure Warranty. HP NSA performs predictive disk failure analysis and if
a pre-established threshold is exceeded, the monitored component can be
replaced prior to an actual failure.
Q:
If I have a hardware failure, how will my HP NetServer be restored?
A:
HP or your reseller will restore your HP NetServer to factory original
hardware functionality. You are responsible for restoring any Network
Operating System, applications, or data. Therefore, it is important that
you back up your software and data, and keep them in a secure location in
case you need to reconstruct lost or altered files, data, or programs.