HP LaserJet M1000 User Guide - Page 107

Scan problems, Solving scanned-image problems

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Scan problems Solving scanned-image problems Problem The scanned image is of poor quality. Part of the image did not scan. The scan takes too long Cause Solution The original might be a secondgeneration photo or picture. ● To eliminate the patterns, try reducing the size of the image after scanning. ● Print the scanned image to see if the quality is better. ● Verify that your resolution and color settings are correct for the type of scan job that you are performing. See Scanner resolution and color on page 61. The image that appears on the screen ● might not be an accurate representation of the quality of the scan. Try adjusting your computer monitor settings to use more colors (or levels of gray). Typically, you make this adjustment by opening Display in Windows Control Panel. ● Try adjusting the resolution and color settings in the scanner software. See Scanner resolution and color on page 61. The original might have been loaded incorrectly. Make sure that you have loaded the original correctly on the flatbed scanner. See Loading documents to copy or scan on page 24. The scanner might be dirty. Clean the scanner. See To clean the scanner glass on page 67. The graphics settings might not be Try changing the graphics settings. See Scanner resolution suitable for the type of scan job that you and color on page 61. are performing. The original might have been loaded incorrectly. Make sure that the original is placed correctly on the flatbed scanner. A colored background might be causing images in the foreground to blend into the background. Try adjusting the settings before you scan the original or enhancing the image after you scan the original. See Scanner resolution and color on page 61. The original is too small. The minimum size that the flatbed scanner supports is 25 x 25 mm (1 x 1 inch). The media size is incorrect. In Scan settings, make sure that the input media size is large enough for the document that you are scanning. See Scanner resolution and color on page 61. The resolution or color level is set too high. Change the resolution and color level settings to the correct settings for your job. See Scanner resolution and color on page 61. The software is set to scan in color. The system default is color, which takes longer to scan even when scanning a monochrome original. If you acquire an image through TWAIN or WIA, you can change the settings so that the original scans in grayscale or black-and-white. See the device software Help for details. A print job or copy job was sent before you tried to scan. If someone sent a print job or copy job before you tried to scan, the scan will start if the scanner is not busy. However, because the device and scanner share memory, the scan might be slower. ENWW Scan problems 95

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Scan problems
Solving scanned-image problems
Problem
Cause
Solution
The scanned image is of
poor quality.
The original might be a second-
generation photo or picture.
●
To eliminate the patterns, try reducing the size of the
image after scanning.
●
Print the scanned image to see if the quality is better.
●
Verify that your resolution and color settings are
correct for the type of scan job that you are
performing. See
Scanner resolution and color
on page
61
.
The image that appears on the screen
might not be an accurate representation
of the quality of the scan.
●
Try adjusting your computer monitor settings to use
more colors (or levels of gray). Typically, you make this
adjustment by opening
Display
in Windows Control
Panel.
●
Try adjusting the resolution and color settings in the
scanner software. See
Scanner resolution and color
on page
61
.
The original might have been loaded
incorrectly.
Make sure that you have loaded the original correctly on the
flatbed scanner. See
Loading documents to copy or scan
on page
24
.
The scanner might be dirty.
Clean the scanner. See
To clean the scanner glass
on page
67
.
The graphics settings might not be
suitable for the type of scan job that you
are performing.
Try changing the graphics settings. See
Scanner resolution
and color
on page
61
.
Part of the image did not
scan.
The original might have been loaded
incorrectly.
Make sure that the original is placed correctly on the flatbed
scanner.
A colored background might be causing
images in the foreground to blend into
the background.
Try adjusting the settings before you scan the original or
enhancing the image after you scan the original. See
Scanner
resolution and color
on page
61
.
The original is too small.
The minimum size that the flatbed scanner supports is 25 x
25 mm (1 x 1 inch).
The media size is incorrect.
In
Scan
settings, make sure that the input media size is large
enough for the document that you are scanning. See
Scanner
resolution and color
on page
61
.
The scan takes too long
The resolution or color level is set too
high.
Change the resolution and color level settings to the correct
settings for your job. See
Scanner resolution and color
on page
61
.
The software is set to scan in color.
The system default is color, which takes longer to scan even
when scanning a monochrome original. If you acquire an
image through TWAIN or WIA, you can change the settings so
that the original scans in grayscale or black-and-white. See
the device software Help for details.
A print job or copy job was sent before
you tried to scan.
If someone sent a print job or copy job before you tried to
scan, the scan will start if the scanner is not busy. However,
because the device and scanner share memory, the scan
might be slower.
ENWW
Scan problems
95