HP LaserJet M1000 User Guide - Page 96

Identifying and correcting print defects, Print-quality checklist, General print-quality issues

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Identifying and correcting print defects Use the checklist and print-quality issues charts in this section to solve print-quality problems. Print-quality checklist General print-quality problems can be solved by using the following checklist: 1. Make sure that the paper or print media that you are using meets HP specifications. See Media specifications on page 13. Generally, smoother paper provides better results. 2. If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure that you have printed by type. See Controlling print jobs on page 26. 3. Print a Configuration report at the device control panel. See Information pages on page 64. ● If the page did not print correctly, the problem is with the hardware. Contact HP Customer Care. See the flyer that came in the device box. 4. Print a Demo page from the device control panel. If the page prints, the problem is with the printer driver. ● Use the Add Printer Wizard in the Printers (or Printers and Faxes in Windows XP) dialog box to install the correct driver. 5. Try printing from a different program. If the page prints correctly, the problem is with the program from which you were printing. 6. Restart the computer and the device and try printing again. If the problem is not resolved, see General print-quality issues on page 84. General print-quality issues The following examples depict letter-size paper that has passed through the device short-edge-first. These examples illustrate problems that would affect all of the pages that you print. The topics that follow list the typical cause and solution for each of these examples. Problem Print is light or faded. Cause Solution The media might not meet HP specifications. Use media that meets HP specifications. See Media specifications on page 13. The print cartridge might be low. Replace the print cartridge. See Changing the print cartridge on page 69. If the print cartridge is not low or empty, inspect the toner roller to see if the roller is damaged. If it is, replace the print cartridge. If the whole page is light, the print density adjustment is too light or EconoMode might be turned on. Adjust the print density, and disable EconoMode in the device Properties. 84 Chapter 9 Problem solving ENWW

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Identifying and correcting print defects
Use the checklist and print-quality issues charts in this section to solve print-quality problems.
Print-quality checklist
General print-quality problems can be solved by using the following checklist:
1.
Make sure that the paper or print media that you are using meets HP specifications. See
Media
specifications
on page
13
. Generally, smoother paper provides better results.
2.
If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure that
you have printed by type. See
Controlling print jobs
on page
26
.
3.
Print a Configuration report at the device control panel. See
Information pages
on page
64
.
●
If the page did not print correctly, the problem is with the hardware. Contact HP Customer Care.
See the flyer that came in the device box.
4.
Print a Demo page from the device control panel. If the page prints, the problem is with the printer
driver.
●
Use the Add Printer Wizard in the
Printers
(or
Printers and Faxes
in Windows XP) dialog box to
install the correct driver.
5.
Try printing from a different program. If the page prints correctly, the problem is with the program from
which you were printing.
6.
Restart the computer and the device and try printing again. If the problem is not resolved, see
General
print-quality issues
on page
84
.
General print-quality issues
The following examples depict letter-size paper that has passed through the device short-edge-first. These
examples illustrate problems that would affect all of the pages that you print. The topics that follow list the
typical cause and solution for each of these examples.
Problem
Cause
Solution
Print is light or faded.
The media might not meet
HP specifications.
Use media that meets HP specifications.
See
Media specifications
on page
13
.
The print cartridge might be low.
Replace the print cartridge. See
Changing
the print cartridge
on page
69
.
If the print cartridge is not low or empty,
inspect the toner roller to see if the roller
is damaged. If it is, replace the print
cartridge.
If the whole page is light, the print density
adjustment is too light or EconoMode
might be turned on.
Adjust the print density, and disable
EconoMode in the device Properties.
84
Chapter 9
Problem solving
ENWW