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HP LaserJet M1000 User Guide - Page 84

Problem-solving checklist

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Problem-solving checklist Follow these steps when trying to solve a problem with the device. Step number Verification step Possible problems Solutions 1 Is the power on? No power due to failed power source, cable, 1. Verify that the device is plugged in. switch, or fuse. When the device is connected to 2. Verify that the power cable is functional a grounded power source and is and that the power switch is on. turned on, the control panel shows Initializing..., and the 3. Check the power source by plugging the main motor rotates for device directly into the wall or into a approximately 10 seconds. different outlet. Motor does not rotate. 1. Verify that the print cartridge is installed correctly. See Changing the print cartridge on page 69. 2. Verify that the top cover is closed. 2 Does Ready appear in the Control panel shows an error. device control panel? The control panel should function without error messages. See Control-panel messages on page 80 for a list of common messages that will help you correct the error. If the error persists, contact HP Customer Care. See the support flyer that came in the device box. 3 Do information pages print? An error message appears on the control-panel See Control-panel messages on page 80 for display. a list of common messages that will help you Print a Configuration report. See correct the error. Information pages on page 64. Media does not move smoothly through the Make sure that media that meets device paper path. HP specifications. See Media specifications on page 13 Clean the paper path. See To clean the paper path on page 68. Poor print quality. See Print quality problems on page 83. If the error persists, contact HP Customer Care. See the support flyer that came in the device box. 4 Does the device copy? Poor copy quality from the flatbed. Place the Configuration report on the flatbed scanner and make a copy. 1. Clean the flatbed glass. See To clean the scanner glass on page 67. 2. If, after performing the maintenance, the problem persists, see Copy problems on page 91. If the error persists, contact HP Customer Care. See the support flyer that came in the device box. 5 Does the device print from the Software is not installed correctly or an error Uninstall and then reinstall the device computer? occurred during software installation. software. Verify that you are using the correct installation procedure and the correct port Connect the USB cable to the setting. device and the computer. Use a word-processing program to The cable is not connected correctly. Reconnect the cable. send a print job to the device. An incorrect driver is selected. Select the proper driver. 72 Chapter 9 Problem solving ENWW

Section	Page
Device basics	13
Device features	14
Device parts	15
Front view	15
Back view	15
Control panel	16
Software	17
Minimum system requirements	18
Supported operating systems	18
Software installation	19
Printer driver	20
Printer-driver Help	20
Changing printer-driver settings	21
Software for Windows	22
HP LaserJet Scan software	22
Installing Windows device software	22
Uninstalling Windows device software	22
Software for Macintosh	23
Installing Macintosh device software	23
Uninstalling Macintosh device software	23
Media specifications	25
General guidelines	26
Choosing paper and other media	26
HP media	26
Media to avoid	26
Media that can damage the device	27
Guidelines for using media	28
Paper	28
Colored paper	29
Custom-size media	29
Labels	29
Label construction	29
Transparencies	29
Envelopes	30
Envelope construction	30
Envelopes with double-side seams	30
Envelopes with adhesive strips or flaps	31
Envelope storage	31
Card stock and heavy media	31
Card stock construction	31
Card stock guidelines	31
Letterhead and preprinted forms	32
Supported media weights and sizes	33
Printing and storage environment	34
Using the device	35
Loading media	36
Loading documents to copy or scan	36
Loading input trays	36
Priority input tray	36
Main input tray (tray 1)	37
Controlling print jobs	38
Print-settings priorities	38
Selecting a source	38
Selecting a type or size	38
Using the device control panel	39
Changing the control-panel display language	39
Changing the default media size and type	39
To change the default media size	39
To change the default media type	40
Printing	41
Using features in the Windows printer driver	42
Creating and using quick sets	42
Creating and using watermarks	43
Resizing documents	43
Setting a custom paper size from the printer driver	44
Using different paper and printing covers	44
Printing a blank first page or last page	44
Printing multiple pages on one sheet of paper	44
Printing on both sides	45
Using features in the Macintosh printer driver	47
Creating and using presets	47
Printing a cover page (Macintosh)	48
Printing multiple pages on one sheet of paper (Macintosh)	48
Printing on both sides (Macintosh)	49
Printing on special media	50
Using archive print	50
Canceling a print job	51
Copy	53
Starting a copy job	54
Canceling a copy job	54
Adjusting the copy quality	54
Adjusting the lighter/darker (contrast) setting	56
Reducing or enlarging copies	57
Adjusting the copy size	57
Copying multiple pages on one sheet of paper	58
Changing the number of copies	59
Copying onto media of different types and sizes	60
Copying two-sided documents	62
Copying photos and books	64
Viewing copy settings	65
Scan	67
Understanding scanning methods	68
Scanning by using HP LaserJet Scan (Windows)	69
Canceling a scan job	69
Scanning by using other software	70
Using TWAIN-compliant and WIA-compliant software	70
Scanning from a TWAIN-enabled program	70
To scan from a TWAIN-enabled program	70
Scanning from a WIA-enabled program (Windows XP or Windows Server 2003)	70
To scan from a WIA-enabled program	70
Scanning a photo or a book	71
Scanning by using optical character recognition (OCR) software	72
Readiris	72
Scanner resolution and color	73
Resolution and color guidelines	74
Resolution	74
Color	74
Managing and maintaining the device	75
Information pages	76
Managing supplies	77
Checking supplies status	77
Storing supplies	77
Replacing and recycling supplies	77
Redistribute toner	77
HP policy on non-HP supplies	77
HP fraud hotline	78
Cleaning the device	79
To clean the exterior	79
To clean the scanner glass	79
To clean the lid backing	79
To clean the paper path	80
Changing the print cartridge	81
Problem solving	83
Problem-solving checklist	84
Clearing jams	86
Causes of jams	86
Tips to avoid jams	86
Where to look for jams	87
Input trays	88
Output bin	90
Print-cartridge area	90
Control-panel messages	92
Alert and warning messages	92
Alert and warning message tables	92
Critical error messages	93
Critical error message tables	93
Print problems	95
Print quality problems	95
Improving print quality	95
Understanding print-quality settings	95
To temporarily change print-quality settings	95
To change print-quality settings for all future jobs	95
Identifying and correcting print defects	96
Print-quality checklist	96
General print-quality issues	96
Media-handling problems	100
Print-media guidelines	100
Solving print-media problems	101
Performance problems	102
Copy problems	103
Preventing problems	103
Image problems	103
Media-handling problems	104
Performance problems	106
Scan problems	107
Solving scanned-image problems	107
Scan-quality problems	108
Preventing problems	108
Solving scan-quality problems	108
Control-panel display problems	109
Solving common Macintosh problems	110
Problems with Mac OS X V10.3 and Mac OS X V10.4	110
Problem-solving tools	112
Restoring the factory-set defaults	112
Reducing paper curl	112
Accessories and ordering information	113
Supplies	114
Cable and interface accessories	114
User-replaceable parts	114
Paper and other print media	114
Service and support	117
HP limited warranty statement	118
UK, Ireland, and Malta	119
Austria, Belgium, Germany, and Luxemburg	119
Belgium, France, and Luxemburg	120
Italy	121
Spain	121
Denmark	122
Norway	122
Sweden	122
Portugal	123
Greece and Cyprus	123
Hungary	123
Czech Republic	124
Slovakia	124
Poland	124
Bulgaria	125
Romania	125
Belgium and the Netherlands	125
Finland	126
Slovenia	126
Croatia	126
Latvia	126
Lithuania	127
Estonia	127
Russia	127
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	128
HP policy on non-HP supplies	129
HP anticounterfeit Web site	130
Data stored on the toner cartridge	131
End User License Agreement	132
Customer self-repair warranty service	136
Customer support	137
Device specifications	139
Physical specifications	140
Electrical specifications	140
Power consumption	140
Environmental specifications	140
Acoustic emissions	141
Environmental product stewardship program	143
Protecting the environment	144
Ozone production	144
Power consumption	144
Toner consumption	144
Paper use	145
Plastics	145
HP LaserJet print supplies	145
Paper	145
Material restrictions	145
Disposal of waste equipment by users (EU and India)	145
Electronic hardware recycling	146
Brazil hardware recycling information	146
Chemical substances	146
Product Power Data per European Union Commission Regulation 1275/2008	146
Restriction on Hazardous Substances statement (India)	146
Restriction on Hazardous Substances statement (Turkey)	146
Restriction on Hazardous Substances statement (Ukraine)	147
Substances Table (China)	147
SEPA Ecolabel User Information (China)	147
The regulation of the implementation on China energy label for printer, fax, and copier	148
Material Safety Data Sheet (MSDS)	148
EPEAT	148
For more information	148
Regulatory information	149
Declaration of conformity	150
Regulatory statements	152
FCC regulations	152
Canada - Industry Canada ICES-003 Compliance Statement	152
EMC statement (Korea)	152
Power cord instructions	152
Laser safety	152
Laser statement for Finland	153
GS statement (Germany)	154
Eurasian Conformity (Belarus, Kazakhstan, Russia)	154
Glossary	155

Match case Limit results 1 per page

Problem-solving checklist

Follow these steps when trying to solve a problem with the device.

Step number

Verification step

Possible problems

Solutions

Is the power on?

When the device is connected to

a grounded power source and is

turned on, the control panel

shows

Initializing...

, and the

main motor rotates for

approximately 10 seconds.

No power due to failed power source, cable,

switch, or fuse.

Verify that the device is plugged in.

Verify that the power cable is functional

and that the power switch is on.

Check the power source by plugging the

device directly into the wall or into a

different outlet.

Motor does not rotate.

Verify that the print cartridge is installed

correctly. See

Changing the print

cartridge

on page

Verify that the top cover is closed.

Does

Ready

appear in the

device control panel?

The control panel should

function without error

messages.

Control panel shows an error.

See

Control-panel messages

on page

for

a list of common messages that will help you

correct the error.

If the error persists, contact HP Customer

Care. See the support flyer that came in the

device box.

Do information pages print?

Print a Configuration report. See

Information pages

on page

An error message appears on the control-panel

display.

See

Control-panel messages

on page

for

a list of common messages that will help you

correct the error.

Media does not move smoothly through the

device paper path.

Make sure that media that meets

HP specifications. See

Media specifications

on page

Clean the paper path. See

To clean the paper

path

on page

Poor print quality.

See

Print quality problems

on page

If the error persists, contact HP Customer

Care. See the support flyer that came in the

device box.

Does the device copy?

Place the Configuration report

on the flatbed scanner and make

a copy.

Poor copy quality from the flatbed.

Clean the flatbed glass. See

To clean the

scanner glass

on page

If, after performing the maintenance,

the problem persists, see

Copy problems

on page

If the error persists, contact HP Customer Care. See the support flyer that came in the device

box.

Does the device print from the

computer?

Connect the USB cable to the

device and the computer. Use a

word-processing program to

send a print job to the device.

Software is not installed correctly or an error

occurred during software installation.

Uninstall and then reinstall the device

software. Verify that you are using the correct

installation procedure and the correct port

setting.

The cable is not connected correctly.

Reconnect the cable.

An incorrect driver is selected.

Select the proper driver.

Chapter 9

Problem solving

ENWW