HP LaserJet M1000 User Guide - Page 108

Scan-quality problems, Preventing problems

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Scan-quality problems Preventing problems The following are a few simple steps you can take to improve scan quality. ● Use high-quality originals. ● Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear images. See Loading media on page 24 for instructions. ● Adjust the software settings according to how you plan to use the scanned page. See Scanner resolution and color on page 61 for more information. Solving scan-quality problems Problem Blank pages Too light or dark Unwanted lines Black dots or streaks Unclear text Cause The original might have been loaded upside down. The resolution and color levels may be set incorrectly. Ink, glue, correction fluid, or an unwanted substance might be on the glass. Ink, glue, correction fluid, or an unwanted substance might be on the glass. The resolution and color levels may be set incorrectly. Solution On the flatbed scanner, place the original document facedown with the upper-left corner of the document at the lower-right corner of the glass. Verify that you have the correct resolution and color settings. See Scanner resolution and color on page 61. Clean the flatbed scanner surface. See To clean the scanner glass on page 67. Clean the flatbed scanner surface. See To clean the scanner glass on page 67. Verify that you have the correct resolution and color settings. See Scanner resolution and color on page 61. 96 Chapter 9 Problem solving ENWW

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Scan-quality problems
Preventing problems
The following are a few simple steps you can take to improve scan quality.
●
Use high-quality originals.
●
Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear images.
See
Loading media
on page
24
for instructions.
●
Adjust the software settings according to how you plan to use the scanned page. See
Scanner resolution
and color
on page
61
for more information.
Solving scan-quality problems
Problem
Cause
Solution
Blank pages
The original might have been loaded
upside down.
On the flatbed scanner, place the original document face-
down with the upper-left corner of the document at the
lower-right corner of the glass.
Too light or dark
The resolution and color levels may be
set incorrectly.
Verify that you have the correct resolution and color
settings. See
Scanner resolution and color
on page
61
.
Unwanted lines
Ink, glue, correction fluid, or an
unwanted substance might be on the
glass.
Clean the flatbed scanner surface. See
To clean the scanner
glass
on page
67
.
Black dots or streaks
Ink, glue, correction fluid, or an
unwanted substance might be on the
glass.
Clean the flatbed scanner surface. See
To clean the scanner
glass
on page
67
.
Unclear text
The resolution and color levels may be
set incorrectly.
Verify that you have the correct resolution and color
settings. See
Scanner resolution and color
on page
61
.
96
Chapter 9
Problem solving
ENWW