HP LaserJet M9040/M9050 HP LaserJet M9040/M9050 MFP - User Guide - Page 205
Determining Solve MFP problems, Situation/Message, Solution
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Determining Solve MFP problems Situation/Message Solution The control-panel display is blank, and internal fans are not running. The MFP is turned on, but the internal fans are not running. Make sure that the MFP power is on. Press all the keys to see if one is stuck. Contact your HP-authorized service representative if these steps do not work. Make sure that the line voltage is correct for the MFP power configuration. (See the label on the back of the device for voltage requirements.) If you are using a power strip and its voltage is not within specification, plug the MFP directly into the power receptacle. The MFP voltage is not correct. Messages appear on the control-panel display. Print media is jammed in the MFP. The control-panel display shows the wrong language or unfamiliar characters. Make sure that the line voltage is in the correct range. (See the label on the back of the device for voltage requirements.) See Control-panel messages on page 193. Check for jams. For more information, see Clear jams on page 194. Reconfigure the control-panel display language. Turn the MFP off and then on. An error occurs during a Digital Send job. Job failed. The e-mail gateway could not accept the job because the attachment is too large. Administration > Device Behavior > Language The MFP experienced an error during the digital sending job. The administrator should check on the status of the SMTP server. See Solve e-mail problems on page 233. Reduce the size of the e-mail attachment by setting the maximum attachment size. Set the maximum attachment size on the Digital Sending tab of the embedded Web server. See Embedded Web server on page 152. A network connection is required for digital sending Try using a different file format or sending the document a few pages at a time. The MFP cannot find a network connection. The administrator should check to see if the MFP is connected to the network. See Solve network connectivity problems on page 234. ENWW Determining Solve MFP problems 191