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Remove the jammed paper by gently pulling it straight out., Insert the tray back into the printer

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2. Remove the jammed paper by gently pulling it straight out. 3. Insert the tray back into the printer until it snaps into place. 106 Chapter 11 Troubleshooting ENWW

Section	Page
Introduction	9
Features by model	10
About this user’s guide	11
Safety information	12
Machine overview	16
Components	16
Front view	17
Rear view	18
Control panel overview	19
Menu Overview	21
Accessing the menus	22
Menu overview	23
Copy feature menu	23
Copy Setup Menu	24
Print Setup Menu	25
System Setup Menu	26
Network Menu	28
Scan Menu	29
Media and Tray	31
Tray overview	32
Loading paper in the tray	33
Introduction	33
Preparing paper	33
Tray 2 / optional tray	34
Multi-purpose Tray 1	36
Printing on special media	38
Card stock/Custom-sized paper	38
Preprinted paper	39
Setting the paper size and type	40
Loading the original	41
Introduction	41
Preparing originals	41
Loading originals	42
On the scanner glass	42
In the document feeder	44
Print media specifications	45
Printer installation	47
Printer hardware setup and software installation	48
Software installation instructions	49
Printing	51
Print setup on the control panel	52
Copying	53
Copy features on the control panel	54
Copy feature	54
Copy Setup	57
Basic copying	57
Changing the settings for each copy	58
Darkness	58
Original Type	58
Reduced or enlarged copy	59
ID card copying	60
Scanning	63
Scanning from the machine	64
Introduction	64
Scan feature	64
Basic scanning	65
Scanning from a computer	66
Introduction	66
Scan to PC	66
Scanning from the HP Scan Software	67
Scanning from image editing program	67
Scanning using the WIA driver	68
Scanning via WSD	68
Installing a WSD Printer Driver	69
Scanning using the WSD feature	69
System and Other Settings	71
Machine setup	72
Paper setup	74
Report	74
Maintenance	75
Network setup	76
Accessing settings using the Embedded Web Server (EWS)	77
Maintenance	79
Ordering supplies and accessories	80
Available consumables	80
Available accessories	81
Available maintenance parts	81
Storing the consumables	82
Imaging unit handling instructions	82
Toner cartridge usage	82
Estimated toner cartridge life	83
Redistributing toner	83
Toner cartridge installation	86
Imaging unit installation	89
Monitoring the supplies life	96
Setting the toner low alert	96
Cleaning the machine	97
Cleaning the outside	97
Cleaning the inside	97
Cleaning the roller	98
Cleaning the scan unit	102
Update the firmware	103
Step one: Download the firmware from HP.com	103
Step two: Update the firmware	103
Useful Settings	107
Machine’s basic settings	108
Altitude adjustment	109
Troubleshooting	111
Paper feeding problems	112
Clearing jams	113
Introduction	113
Tray 2	113
In optional Tray 3	115
In Multi-purpose Tray 1	118
Inside the printer	119
In the exit area	121
In the duplex unit area	123
Clearing original document jams	125
Original paper jam in front of scanner	125
Original paper jam inside of scanner	127
Original paper jam in exit area of scanner	130
Original paper jam in scanner duplex path	132
Understanding the status LED	134
Understanding display messages	135
Paper Jam-related messages	135
Toner-related messages	136
Tray-related messages	137
Network-related messages	137
Misc. messages	138
Power and cable connecting problems	139
Printing problems	140
Printing quality problems	142
Copying problems	147
Scanning problems	148
Operating system problems	149
Appendix	151
Specifications	152
General specifications	152
System requirements	152
Network environment	153
HP limited warranty statement	154
UK, Ireland, and Malta	156
Austria, Belgium, Germany, and Luxemburg	156
Belgium, France, and Luxemburg	157
Italy	158
Spain	158
Denmark	159
Norway	159
Sweden	159
Portugal	159
Greece and Cyprus	160
Hungary	160
Czech Republic	160
Slovakia	161
Poland	161
Bulgaria	161
Romania	162
Belgium and the Netherlands	162
Finland	162
Slovenia	163
Croatia	163
Latvia	163
Lithuania	163
Estonia	164
Russia	164
End User License Agreement	165
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	169
HP policy on non-HP supplies	170
HP anticounterfeit Web site	171
Data stored on the toner cartridge	172
Long life consumable and maintenance kit limited warranty statement	173
Customer support	174
Declaration of conformity	175
Environmental product stewardship program	177
Protecting the environment	177
Disposal of waste equipment by users (EU and India)	177
Electronic hardware recycling	177
Restriction on Hazardous Substances statement (India)	177
SEPA Ecolabel User Information (China)	177
The regulation of the implementation on China energy label for printer, fax, and copier	178
Substances Table (China)	178
Material restrictions	178
Battery information	179
Substances Table (Taiwan)	180
Material Safety Data Sheet (MSDS)	181
For more information	182
Regulatory information	183
Warning	183
Eurasian Conformity (Belarus, Kazakhstan, Russia)	184
Laser safety statement	184
EMC statement (China)	185
Nordic Statements (Denmark, Finland, Norway, Sweden)	185
Laser statement for Finland	185

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Remove the jammed paper by gently pulling it straight out.

Insert the tray back into the printer until it snaps into place.

106

Chapter 11

Troubleshooting

ENWW