HP LaserJet MFP M433 User Guide - Page 149

Operating system problems

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Operating system problems Condition Suggested solutions "File in Use" message appears during installation. Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver. "General Protection Fault", "Exception OE", "Spool 32", or "Illegal Operation" messages appear. Close all other applications, reboot Windows and try printing again. "Fail To Print", "A printer timeout error occurred" message appear. These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready mode or after printing has completed, check the connection and/or whether an error has occurred. Machine information is not displayed when you click the device in the Devices and Printers. Check the Printer properties. Click the Ports tab. (Control Panel > Devices and Printers > Right-click on your printer icon and select Printer properties) If the port is set to File or LPT, uncheck them and select TCP/IP, USB, or WSD. NOTE: Refer to the Microsoft Windows User's Guide that came with your computer for further information on Windows error messages. ENWW Operating system problems 141

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Operating system problems
Condition
Suggested solutions
“File in Use” message
appears during
installation.
Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall
the printer driver.
“General Protection Fault”,
“Exception OE”, “Spool
32”, or “Illegal Operation”
messages appear.
Close all other applications, reboot Windows and try printing again.
“Fail To Print”, “A printer
timeout error occurred”
message appear.
These messages may appear during printing. Just keep waiting until the machine finishes printing. If the
message appears in ready mode or after printing has completed, check the connection and/or whether an
error has occurred.
Machine information is
not displayed when you
click the device in the
Devices and Printers.
Check the
Printer properties
. Click the
Ports
tab.
(
Control Panel
>
Devices and Printers
> Right-click on your printer icon and select
Printer properties
)
If the port is set to File or LPT, uncheck them and select TCP/IP, USB, or WSD.
NOTE:
Refer to the Microsoft Windows User’s Guide that came with your computer for further information on
Windows error messages.
ENWW
Operating system problems
141