HP LaserJet P1500 Service Manual - Page 88

Problem-solving checklist, Step 1: Is the device set up correctly?, Step 2: Is the Ready light on?

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Problem-solving checklist Step 1: Is the device set up correctly? ● Is the device plugged into a power outlet that is known to work? ● Is the on/off button in the on position? ● Is the print cartridge properly installed? See Replace the print cartridge on page 6. ● Is paper properly loaded in the input tray? Yes If you answered yes to the questions above, go to Step 2: Is the Ready light on? on page 76 No If the device will not turn on, Contact HP support on page 77. Step 2: Is the Ready light on? Verify that the Ready light (1) is illuminated on the control panel. Yes Go to Step 3: Can you print a configuration page? on page 76 No If the control panel lights do not look like the picture above, see Status-light patterns on page 78. If you are unable to resolve the problem, Contact HP support on page 77. Step 3: Can you print a configuration page? To print a configuration page, do one of the following: ● Press the Go button when the device Ready light is on and no other jobs are printing (HP LaserJet P1500 Series only). ● Select it from the Print Information Pages drop-down on the Services tab in Printer Preferences. 76 Chapter 5 Problem solving ENWW

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Problem-solving checklist
Step 1: Is the device set up correctly?
●
Is the device plugged into a power outlet that is known to work?
●
Is the on/off button in the on position?
●
Is the print cartridge properly installed? See
Replace the print cartridge
on page
6
.
●
Is paper properly loaded in the input tray?
Yes
If you answered yes to the questions above, go to
Step 2: Is
the Ready light on?
on page
76
No
If the device will not turn on,
Contact HP support
on page
77
.
Step 2: Is the Ready light on?
Verify that the Ready light (1) is illuminated on the control panel.
Yes
Go to
Step 3: Can you print a configuration page?
on page
76
No
If the control panel lights do not look like the picture above, see
Status-light patterns
on page
78
.
If you are unable to resolve the problem,
Contact HP support
on page
77
.
Step 3: Can you print a configuration page?
To print a configuration page, do one of the following:
●
Press the
Go
button when the device Ready light is on and no other jobs are printing (HP LaserJet
P1500 Series only).
●
Select it from the
Print Information Pages
drop-down on the
Services
tab in
Printer
Preferences
.
76
Chapter 5
Problem solving
ENWW