HP ML530 Implementing Novell NetWare 6.5 on ProLiant servers integration note - Page 19
Troubleshooting
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Troubleshooting This section details the known issues with running Novell NetWare 6.5 on ProLiant servers and provides information about resolving them. Table 5. Known issues Issue 1 ABEND in CPQSCSA.NLM May Occur When Setting ALLOC MEMORY CH ECK FLAG = ON to Troubleshoot a NetWare 6.5 Issue on an HP ProLiant Server Description When setting ALLOC MEMORY CHECK FLAG = ON to troubleshoot a NetWare 6.5 issue on an HP ProLiant server, the server may ABEND in the HP SCSI Subsystem Agent (CPQSCSA.NLM) when AllocSleepOK detects a free memory block that is corrupt. NOTE: Novell typically requests that administrators set the ALLOC MEMORY CHECK FLAG = ON to facilitate troubleshooting an unrelated issue. Applies to any HP ProLiant server running NetWare 6.5 and CPQSCSA.NLM. Workaround To avoid the ABEND, unload CPQSCSA.NLM before setting ALLOC MEMORY CHECK FLAG = ON. This will allow the troubleshooting process to continue without the ABEND, although the functionality of CPQSCSA.NLM will be temporarily unavailable. When finished with the troubleshooting, set ALLOC MEMORY CHECK FLAG = OFF and reload CPQSCSA.NLM. Solution This will be corrected in a future version of CPQSCSA.NLM. When more information becomes available, the advisory will be updated: http://h20000.www2.hp.com/bizsupport/TechSupport/ Document.jsp?lang=en&cc=us&objectID=c01300145. Issue 2 HP ProLiant ML350 G5 Server Series - HPQCISS.HAM in Novell NetWare 6.5 Service Pack 6 (SP6) Causes Server to Freeze Description The server freezes, and after the server is restarted, it reports HPQCISS.HAM invalid Slot. This prevents the server from restarting. Review the HP Support Customer Advisory c01118819: http://h20000.www2.hp.com/bizsupport/TechSupport/ Document.jsp?objectID=c01118819&lang=en&cc=us&taskId=101&prodSeriesId =1157688&prodTypeId=329290: NetWare Storage Agent May Become Unresponsive When HPQCISS.HAM Is Unloaded and Reloaded with the "\SLOT" Option on an HP ProLiant Server Configured with Two or More HP Smart Array SAS/SATA Controllers to determine if it is applicable. Solution Replace the system board using Spare Part Number 413984-001. After the part replacement, install the Overlay CD (NW65SP6). The HPQCISS.HAM V1.06.02 dated June 19, 2006 ran on the server without issue for more than three days. Upgrade the drivers using PSP V7.90, which in turn upgrades the HPQCISS.HAM to version 1.10 dated October 2, 2006. This resolves the issue. 19