HP Notebook 100 Compaq Armada 100S and Notebook 100 Series Maintenance and Ser - Page 33
Troubleshooting, 2.1 Service Considerations, 2.2 Basic Troubleshooting Checklist
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2 chapter TROUBLESHOOTING 2.1 Service Considerations When troubleshooting the Compaq Armada 100S and Notebook 100, it is important to obtain all facts about the situation. Obtain details of the problem and any circumstances surrounding the problem. Obtain all error codes or beep codes. Once all facts have been gathered, determine possible causes and search for issues. 2.2 Basic Troubleshooting Checklist Use the following checklist in the event minor problems are encountered: s Is the computer connected to an external power source or does it have a fully charged battery pack installed? s Is the computer turned on and is the power indicator illuminated? s Are all cables connected properly and secure? s Did the diskette drive contain a non-bootable diskette when the system was powered up? s Does the computer have all necessary device drivers? s Have printer drivers been installed for each application? s Was the Windows operating system properly exited? s Has the computer hard drive been scanned for viruses? Troubleshooting 2-1
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