HP OfficeJet 250 User Guide - Page 85

Understand printer reports, Printer status report, Network configuration Print quality report

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Understand printer reports You can print the following reports to help troubleshoot problems with the printer. ● Printer status report ● Network configuration page ● Print quality report To print a printer report 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch ( Setup ). 2. Touch Reports . 3. Select a printer report to print. Printer status report Use the printer status report to view current printer information and cartridge status. Also use the printer status report to help you troubleshoot problems with the printer. The printer status report also contains a log of recent events. If you need to call HP, it is often useful to print the printer status report before calling. Network configuration page If the printer is connected to a network, you can print a network configuration page to view the network settings for the printer and a list of networks detected by your printer. The last page of the report includes a list of all detectable wireless networks in the area, along with signal strength and the channels being used. This might help you select a channel for your network which is not heavily used by other networks (which will improve network performance). You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. Print quality report Print quality problems can have many causes-software settings, a poor image file, or the printing system itself. If you are unhappy with the quality of your prints, a Print Quality Report page can help you determine if the printing system is working correctly. Solve problems using Web Services If you are having problems using Web Services, such as HP ePrint and print apps, check the following: ● Make sure the printer is connected to the Internet. NOTE: You cannot use these web features if the printer is connected using a USB cable. ● Make sure the latest product updates have been installed on the printer. ● Make sure Web Services is enabled on the printer. For more information, see Set up Web Services. ● If you are connecting the printer using a wireless connection, make sure the wireless network is functioning properly. For more information, see Network and connection issues. 74 Chapter 9 Solve a problem ENWW

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Understand printer reports
You can print the following reports to help troubleshoot problems with the printer.
●
Printer status report
●
Network
configuration
page
●
Print quality report
To print a printer report
1.
From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch
(
Setup
).
2.
Touch
Reports
.
3.
Select a printer report to print.
Printer status report
Use the printer status report to view current printer information and cartridge status. Also use the printer
status report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
If you need to call HP, it is often useful to print the printer status report before calling.
Network configuration page
If the printer is connected to a network, you can print a network configuration page to view the network
settings for the printer and a list of networks detected by your printer. The last page of the report includes a
list of all detectable wireless networks in the area, along with signal strength and the channels being used.
This might help you select a channel for your network which is not heavily used by other networks (which will
improve network performance).
You can use the network configuration page to help troubleshoot network connectivity problems. If you need
to call HP, it is often useful to print this page before calling.
Print quality report
Print quality problems can have many causes-software settings, a poor image file, or the printing system
itself. If you are unhappy with the quality of your prints, a Print Quality Report page can help you determine if
the printing system is working correctly.
Solve problems using Web Services
If you are having problems using Web Services, such as
HP ePrint
and print apps, check the following:
●
Make sure the printer is connected to the Internet.
NOTE:
You cannot use these web features if the printer is connected using a USB cable.
●
Make sure the latest product updates have been installed on the printer.
●
Make sure Web Services is enabled on the printer. For more information, see
Set up Web Services
.
●
If you are connecting the printer using a wireless connection, make sure the wireless network is
functioning properly. For more information, see
Network and connection issues
.
74
Chapter 9
Solve a problem
ENWW