HP Pavilion 14-e000 HP Pavillion 14 Notebook PC Maintenance and Service Guide
HP Pavilion 14-e000 Manual
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- HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 1
HP Pavillion 14 Notebook PC Maintenance and Service Guide - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 3
Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 4
iv Important Notice about Customer Self-Repair Parts - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 6
vi Safety warning notice - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 7
and software information 5 Display ...5 Button ...7 Keys ...8 Lights ...9 TouchPad ...10 Left side ...11 Right side ...13 Bottom ...14 3 Illustrated parts catalog 16 Service tag ...17 Computer major components 18 Display assembly subcomponents 23 Mass storage devices ...24 Miscellaneous parts - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 8
...44 6 Removal and replacement procedures for Authorized Service Provider parts 46 Component replacement procedures 46 Keyboard ...46 System Diagnostics ...87 8 Specifications ...88 Computer specifications ...88 14.0-in, SVA, display panel display specifications 89 Hard drive specifications - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 9
a minimized image (select models only 96 Using HP Recovery media to recover 97 Changing the computer boot order 97 Removing the HP Recovery partition 97 10 Power cord set requirements 98 Requirements for all countries 98 Requirements for specific countries and regions 99 11 Recycling ...100 - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 10
x - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 11
Product Name Processors Chipset Graphics Panel Description HP Pavillion 14 ● Intel® Core® i7 4702MQ Series Graphics on computer models equipped with an Intel i3, i5, or i7 processor ● Intel HD Graphics on computer models equipped with an Intel Pentium processor Supports HD decode, DX11, and HDMI 14 - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 12
equipped with Windows 7, 32-bit operating system) ● 4096-MB (4096-MB×1; not supported on computer models equipped with Windows 7, 32-bit operating system) ● 2048-MB (2048-MB×1; not supported on computer models equipped with Windows 7, 32-bit operating system) Supports 6.35-cm (2.5-in) hard drives in - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 13
-finger scrolling, and pinch-zoom as default Taps enabled by default 65W RC, V, EM, 3-wire HP Smart AC adapter with localized cable plug support (3wire plug with ground pin, supports 3-pin DC connector) Supports the following batteries: ● 6-cell, 62-Wh, 2.80-Ah, Li-ion battery ● 6-cell, 47-Wh, 2.20 - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 14
Category Operating system Serviceability Description Preinstalled: ● Microsoft® Windows 8 Professional ● Microsoft Windows 8 Standard ● FreeDOS ● Ubuntu Linux End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● MiniCard - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 15
2 External component identification Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including hard drive, optical drives, solid-state drives (SSD), or a secondary hard drive. To find out what software is included - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 16
notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. 6 Chapter 2 External component identification - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 17
hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options. Produce sound. Button 7 - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 18
Component esc key fn key Windows logo key Action keys Description Displays system information when pressed in combination with the fn key. Used in conjunction with hot keys. Displays the Windows Start menu. Execute frequently used system functions. 8 Chapter 2 External component identification - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 19
Lights Item (1) Component Power light (2) Mute light (3) Wireless light (4) Caps lock light Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 20
TouchPad button Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 10 Chapter - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 21
safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 22
Item (7) (8) Component Hard drive light Power light Description ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 23
disc tray. Connects an optional USB device. CAUTION: While there are multiple USB ports on the same side, only one USB port will able to support a high power device at a time. Connects a network cable. ● White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 24
and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Releases the battery from the battery bay. 14 Chapter 2 External component identification - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 25
service cover provides access to the memory module compartment, wireless module compartment, keyboard retention screw, and optical drive bay. CAUTION: To prevent an unresponsive system functionality, and then contact customer support through Help and Support. The hard drive compartment cover - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 26
3 Illustrated parts catalog 16 Chapter 3 Illustrated parts catalog - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 27
components. The part number helps a service technician to determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Service tag 17 - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 28
Computer major components 18 Chapter 3 Illustrated parts catalog - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 29
board for use on computer models with the HM86 chipset, a graphics subsystem with UMA memory, and the Linux operating system (includes replacement thermal material) 713255-001 SPS-System board for use on computer models with the HM86 chipset, a graphics subsystem with UMA memory, and the Windows - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 30
GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (includes thermal replacement material) 729843-501 SPS-System board equipped with an Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 31
Item (10) (11) (12) (13) (14) (15) (16) (17) (18) (19) (20) Component Spare part number Heat sink for use only on computer models equipped with Intel processor and a graphics subsystem - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 32
Bluetooth 4.0 Combo Adapter for use on all computer models Realtek RTL8188EE 802.11bg/n 1×1 WiFi Adapter Intel Wireless-N 7260BN 802.11 b/g/n 2x2 WiFi + BT 4.0 combo adaptor Service cover Spare part number 690020-001 709848-001 717384-001 686272-001 22 Chapter 3 Illustrated parts catalog - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 33
(includes double-sided adhesive): Non-HD webcam/microphone module 14.0-in, LED, SVA, HD, BrightView display panel Display Hinge Kit, includes: Left and right display hinge covers Left and right display hinges and vertical support brackets Display panel cable (includes webcam/microphone module cable - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 34
Mass storage devices Item (1) (2a) (2b) (3) Component Spare part number Hard drive (does not include hard drive bracket, hard drive connector cable, or screws): 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 5400-rpm, 9.5-mm 634250-001 500-GB, 5400-rpm, 9.5-mm 634932-001 500-GB, 5400-rpm, 7.0- - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 35
AC adapter (PFC, EM, 4.5-mm) 90-W HP Smart AC adapter (PFC, 4.5-mm) 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 65-W HP Smart AC adapter (non-PFC, 4.5-mm) Power cord (3-pin, black, 1.83-m): For use in Argentina For use in Europe For use in India For use - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 36
Sequential part number listing Spare part number 490371-001 490371-021 490371-031 490371-061 490371-201 490371-AA1 490371-AB1 490371-AD1 490371-D01 490371-D61 634250-001 634932-001 637193-001 670035-001 670290-001 675794-001 676521-001 683802-001 686251-001 Description Power cord for use in North - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 37
hard drive compartment cover and service cover) Ralink RT3290LE 802. HP Smart AC adapter (non-PFC, 3-wire) Realtek RTL8188EE 802.11b/g/n 1×1 WiFi Adapter 65-W HP Smart AC adapter (non-PFC, 4.5-mm) 90-W HP Smart AC adapter (PFC, 4.5-mm) 90-W HP and the Linux operating system System board for use on - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 38
-001 719845-001 719860-001 719861-001 Description 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) Keyboard cover in sparkling black finish (includes TouchPad) 14.0-in, LED, SVA, HD, BrightView display left and right display hinges and vertical support brackets and left and right display hinge covers - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 39
Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system System board for use on computer models equipped with an Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 40
Spare part number 733432-001 733433-001 Description Display back cover in mineral black finish Top cover in mineral black finish (includes TouchPad) 30 Chapter 3 Illustrated parts catalog - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 41
the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations pressure only at the points designated in the maintenance instructions. Tools required 31 - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 42
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 43
electrostatic voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V Grounding guidelines - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 44
a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 45
grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 46
Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and many as 9 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of each screw size and location - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 47
, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 48
turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord service cover to the computer. 2. Slide the service cover (2) forward until it disengages from the computer. 3. Remove the service cover (3). The service - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 49
7. Remove the optical drive (3). Reverse this procedure to install the optical drive. Component replacement procedures 39 - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 50
turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from computer. 4. Remove the battery (see Battery on page 37). 5. Remove the service cover (see Optical drive on page 38). Remove the hard drive: 1. Remove - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 51
3. Lift up on the hard drive tab (1) to release the hard drive from the hard drive bay. 4. Remove the hard drive (2). 5. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the connector toward you. b. Disconnect the hard drive connector - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 52
restore device functionality, and then contact technical support. Before removing the WLAN module, follow these and then shut it down through the operating system. 2. Disconnect the power from the computer by (see Battery on page 37). 5. Remove the service cover (see Optical drive on page 38). Remove - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 53
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 54
to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3. In the Enter a product name/number box, type the computer model information, and then - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 55
2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures 45 - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 56
procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. There are as many as 62 screws , turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 57
4. Remove the battery (see Battery on page 37). 5. Remove the service cover (see Optical drive on page 38). Remove the keyboard: 1. Remove the three Phillips PM2.5×4.0 screws that secure the keyboard to the computer. 2. Rest and - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 58
4. Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the system board. 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 59
computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. Component replacement procedures 49 - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 60
the top cover: 1. Remove the six Phillips PM2.5×6.5 screws that secure the top cover to the computer. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 61
the ZIF connector (1) to which the power button board ribbon cable is connected, and then disconnect the power button board ribbon cable from the system board. 4. Release the ZIF connector (2) to which the TouchPad button board ribbon cable is connected, and then disconnect the TouchPad button board - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 62
detach from the base enclosure. 7. Remove the top cover (2). Reverse this procedure to install the top cover. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 63
. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 64
is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect top cover. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 65
. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 66
3. Release the power connector (3) from the mold built into the base enclosure. 4. Remove the power connector cable. Reverse this procedure to install the power connector cable. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 67
-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz 729844-001 FSB, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Linux operating system Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with UMA memory, and - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 68
Close the computer. 2. Turn the computer upside down with the front toward you. 3. Disconnect the optical drive connector cable from the system board. 4. Turn the computer right side up with the front toward you. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 69
(2) Speaker cable (3) USB board cable 7. Remove the Phillips PM2.5×3.5 screw (1) and the Phillips PM2.5×6.5 screw (2) that secure the system board to the base enclosure. 8. Lift the right side of the system board (1) until it rests at an angle. 9. Disconnect the power connector cable (2) from the - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 70
turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power (see Top cover on page 49) f. System board (see System board on page 57) Remove the RTC battery: 1. Turn the system board upside down with the front toward you - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 71
3. Detach the RTC battery (2) from the system board. (The RTC battery is attached to the base enclosure by double-sided tape.) 4. Remove the RTC battery. Reverse this procedure to install the RTC battery. Component replacement procedures 61 - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 72
the fan: 1. Turn the system board upside down with the front toward you. 2. Disconnect the fan cable (1) from the system board. 3. Remove the Phillips PM2.0×5.0 screw (2) that secures the fan to the system board. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 73
. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 74
sink, loosen the seven captive Phillips screws (1) that secure the heat sink to the system board. 3. Remove the heat sink (2). NOTE: Due to the adhesive quality of the that secure the heat sink to the system board. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 75
heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● Thermal paste is used on the VGA chip (3) and the heat sink section (4) that - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 76
Reverse this procedure to install the heat sink. 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 77
board (see System board on page 57) g. Fan (see Fan on page 62) h. Heat sink (see Heat sink on page 63) Remove the processor: 1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2), until you hear a click. Component replacement procedures 67 - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 78
embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 79
40) c. WLAN module (see WLAN module on page 42) d. Keyboard (see Keyboard on page 46) e. Top cover (see Top cover on page 49) f. System board (see System board on page 57) Remove the PCH heat sink: 1. Following the 1 through 2 sequence stamped into the PCH heat sink, loosen the two captive Phillips - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 80
PCH heat sink is removed. Replacement thermal material is included with the PCH heat sink and system board spare part kits. NOTE: The following illustration shows the PCH heat sink replacement thermal material cable. 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 81
c. WLAN module (see WLAN module on page 42) d. Keyboard (see Keyboard on page 46) e. Top cover (see Top cover on page 49) f. System board (see System board on page 57) Remove the optical drive connector cable: 1. Release the optical drive connector cable from the clips (1) and routing channel built - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 82
2. Remove the optical drive connector cable (2). Reverse this procedure to install the optical drive connector cable. 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 83
40) c. WLAN module (see WLAN module on page 42) d. Keyboard (see Keyboard on page 46) e. Top cover (see Top cover on page 49) f. System board (see System board on page 57) Remove the USB board: 1. Remove the two Phillips PM2.5×6.0 screws (1) that secure the USB board to the base enclosure. 2. Remove - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 84
Reverse this procedure to install the USB board. 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 85
WLAN module (see WLAN module on page 42) d. Keyboard (see Keyboard on page 46) e. Top cover (see Top cover on page 49) f. System board (see System board on page 57) Remove the speakers: 1. Release the speaker cable from the clips (1) and routing channel built into the base enclosure. 2. Remove the - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 86
Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the see Top cover on page 49) f. System board (see System board on page 57) 76 Chapter 6 Removal and replacement procedures for Authorized - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 87
Remove the display assembly: 1. Remove the six Phillips PM2.5×6.0 screws (1) that secure the display assembly to the base enclosure. 2. Remove the display assembly (2). Component replacement procedures 77 - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 88
sides (2), and the top edge (3) of the display bezel until the bezel disengages from the display enclosure. 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 89
c. Remove the display bezel (4). The display bezel is available using spare part number 716182-001. Component replacement procedures 79 - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 90
. The webcam/microphone module is available using spare part number 719845-001 (non-HD webcam/microphone module). 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 91
5. If it is necessary to replace the display panel: a. Remove the six Phillips PM2.5×4.5 screws (2) that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 92
display panel. b. Remove the display hinges (2). The display hinges are available using spare part number 716181-001. 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 93
7. If it is necessary to replace the display panel cable: a. Detach the display panel cable (1) from the display enclosure. (The display panel cable is attached to the display enclosure with double-sided tape in multiple locations.) b. Release the display panel cable (2) from the routing channel - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 94
c. Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available using spare part number 716183-001. Reverse this procedure to install the display assembly. 84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 95
computer, and the amount of system and extended memory. Starting Setup Utility HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 96
, select the HP Support Assistant app. 2. Select Updates and tune-ups, and then select Check for HP updates now. 3. Follow the on-screen instructions. 4. At any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 97
if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 98
8 Specifications Computer specifications Metric U.S. Dimensions Width 37.60 cm 14.80 in Depth 24.70 cm 9.72 in Height (front to rear) 3.05 to 3.58 cm 1.20 to thermal limits for plastic surfaces. The device operates well within this range of temperatures. 88 Chapter 8 Specifications - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 99
14.0-in, SVA, display panel display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch mm 1366 × 768 RGB vertical stripe LED 80 × 25 3.46 W ±65° horizontal, +50° vertical (typical) 14.0-in, SVA, display panel display specifications 89 - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 100
Hard drive specifications 640-GB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm Length 100.4 mm 100 drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 90 Chapter 8 Specifications - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 101
system NOTE: This guide Support. Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP system and all hardware-related drivers - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 102
system diagnostics). You can also manually create a system restore point at any time. For more information and steps for creating specific system restore points, see Windows Help and Support by reinstalling Windows or choose to recover using HP Recovery Manager. NOTE: File History is not enabled - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 103
Manager to reinstall the individual application or driver. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on-screen instructions. ● If you want to restore the system to a previous state without losing any personal - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 104
were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional applications. From the - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 105
Troubleshoot from the boot options menu. 3. Select Reset your PC, and follow the on-screen instructions instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state. Using the HP system and all hardware-related drivers - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 106
working. To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. 96 Chapter - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 107
, change the computer boot order. See Changing the computer boot order on page 97. 3. Follow the on-screen instructions. Changing the computer boot order If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 108
power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region. ● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 109
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA for evaluation in the country or region where it will be used. Requirements for specific countries and regions 99 - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 110
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 111
light 9 chipset, product description 1 components bottom 14 button 7 display 5 keys 8 left-side 11 lights 9 right-side 13 TouchPad 10 computer feet spare part number 21, 23, 29 computer major components 18 computer specifications 88 connectors, service considerations 32 Cover Kit, spare part number - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 112
numbers 21, 24, 26, 40 specifications 90 hard drive bracket illustrated 24 monitor port 11 mute light mute 9 O operating system, product description 4 optical drive 28 location 13 precautions kit spare part number 29 plastic parts, service considerations 31 pointing device, product description 3 - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 113
service tag 17 serviceability, product description 4 speakers removal 75 spare part number 21, 29, 75 specifications computer 88 display 89 hard drive 90 system part number USB port 13 21, 28, 73 V vent 11 vents 14 video, product description 2 W webcam 6 webcam light 6 webcam/microphone module - HP Pavilion 14-e000 | HP Pavillion 14 Notebook PC Maintenance and Service Guide - Page 114
HP Pavillion 14 Notebook PC
Maintenance and Service Guide