HP Presario 1600 Presario 1600XL Series Maintenance and Service Guide - Page 88

Contacting Compaq Support

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Presario 1600 Series Models: 1600T, 1600-XL140, 1600-XL141, 1600-XL142, 1600-XL143, 1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150 Before You Begin Specifications Removal Sequence Product Description Battery Operations Troubleshooting Parts Catalog Pin Assignments MSG Index Preliminary Steps Clearing the Power-On Password Power-On Self Test (POST) Compaq Diagnostics Diagnostic Error Codes Troubleshooting Without Diagnostics Solving Minor Problems Contacting Compaq Support Troubleshooting Contacting Compaq Support Obtain the following information before contacting Compaq Reseller Support: q Product name q Product serial number q Purchase date q Conditions under which the problem occurred q Any error messages that have occurred q Hardware configuration q Type of printer connected q Hardware/software being used q Printed result of Computer Checkup (TEST) q Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible Shipping Preparation To ship the computer, complete the following steps: 1. Back up the critical hard drive files. Ensure that backup tapes/diskette are not exposed to electrical or magnetic fields while stored in transit. 2. Turn off the computer and external devices. 3. Disconnect the external devices from their power sources, then from the computer. 4. Close the display and all exterior doors of the computer. 5. Pack the computer with sufficient packing material to protect it. Use the original packing box or similar packaging. Ensure that there is no diskette in the IMPORTANT: diskette drive and that there are no PC Cards in the PC slots.

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Presario 1600 Series
Models: 1600T, 1600-XL140, 1600-XL141, 1600-XL142, 1600-XL143,
1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150
Before You Begin
Product Description
Parts Catalog
Specifications
Battery Operations
Pin Assignments
Removal Sequence
Troubleshooting
MSG Index
Preliminary
Steps
Clearing the
Power-On
Password
Power-On Self
Test (POST)
Compaq
Diagnostics
Diagnostic
Error Codes
Troubleshooting
Without
Diagnostics
Solving Minor
Problems
Contacting
Compaq
Support
Troubleshooting
Contacting Compaq Support
Obtain the following information before contacting
Compaq Reseller Support:
●
Product name
●
Product serial number
●
Purchase date
●
Conditions under which the problem occurred
●
Any error messages that have occurred
●
Hardware configuration
●
Type of printer connected
●
Hardware/software being used
●
Printed result of Computer Checkup (TEST)
●
Printed copies of
CONFIG.SYS
and
AUTOEXEC.BAT
files, if possible
Shipping Preparation
To ship the computer, complete the following steps:
1.
Back up the critical hard drive files. Ensure that
backup tapes/diskette are not exposed to electrical
or magnetic fields while stored in transit.
2.
Turn off the computer and external devices.
3.
Disconnect the external devices from their power
sources, then from the computer.
4.
Close the display and all exterior doors of the
computer.
5.
Pack the computer with sufficient packing material
to protect it. Use the original packing box or
similar packaging.
IMPORTANT:
Ensure that there is no diskette in the
diskette drive and that there are no PC
Cards in the PC slots.