HP Presario 1600 Presario 1600XL Series Maintenance and Service Guide - Page 92

United States January 2, 2003 Presario 1600 Series Models: 1600T, 1600-XL140, 1600-XL141, 1600-XL142, 1600-XL143, 1600-XL144, 1600-XL145, 1600-XL146, and 1600-XL147 Before You Begin Product Description Parts Catalog Specifications Battery Operations Pin Assignments Removal Sequence Troubleshooting MSG Index Preliminary Steps Clearing the Power-On Password Power-On Self Test (POST) Compaq Diagnostics Diagnostic Error Codes Troubleshooting Without Diagnostics Solving Minor Problems Contacting Compaq Support Troubleshooting Solving PC Card Problems The following table lists some common causes and solutions for PC Card problems. Solving PC Card Problems Problem Probable Cause Solution(s) When Card is not turned on, inserted the properly. computer does not PC Card beeps beep when a are disabled. PC Card is inserted. Ensure that the card is inserted in the correct orientation. Double-click the PC Card icon in the Control Panel, click the Global Settings tab, the enable PC Card sound effects. Speaker is turned off or volume is turned down. Press volume buttons to turn the speaker on, then increase the volume. PC Card drivers Double click the are not Add New installed. Hardware icon in the Control Panel for installation instructions. If PC Card or drivers are not compatible with Windows, install drivers and use the PC Card in MSDOS mode. Card or card driver is not supported. Contact your Compaq authorized service provider for a list of PC Cards tested successfully in Compaq PC Card platforms. PC Card Card is not Ensure that the modem, fax, fully inserted card is inserted in or network into the slot or the correct card does is not inserted orientation. not work. properly. Telephone cord Check and secure is not plugged telephone in all the way. connection. Necessary Install drivers. drivers are not installed (turned on). PC Card modem or fax card does not work. You are trying to access the card using the wrong COM port. See Specifications to verify COM port. The card See Specifications conflicts with a to verify address. serial device. The card is not Use supported supported. cards only. Top of Page Solving Power Problems Also see "Solving Battery and Battery Gauge Problems" in this section. Solving Power Problems Problem Probable Cause Solution(s) Computer won't turn on and battery pack is not inserted. Computer is not connected to a power source. Insert battery or connect an external power source. Power cords to Ensure that the external power cords power source connecting the are unplugged. computer and the external power source are plugged in properly. Power adapter Replace AC is defective. Adapter and restart. Computer System board turned off is defective. while it was System left initiated unattended Hibernation and the power due to a icon is off. critical low- battery condition. Replace the system board. Replace the battery pack with a fully charged battery pack or connect the computer to an external power source. Then turn on the computer. System initiated Hibernation after a preset timeout. Turn on the computer. Top of Page Solving Printer Problems If you experience problems printing, run a printer self-test. Refer to the documentation provided with your printer for instructions. If the self-test fails, it is a printer-specific problem. Also refer to the printing section of your application documentation. Solving Printer Problems Problem Probable Cause Solution(s) Printer will The signal cable Ensure that not turn on. may not be the signal connected properly, cable is or the printer is properly unplugged. connected and that the power cord is connected to the electrical outlet. Printer will Printer is not not print. turned on or is offline. Turn the printer on and set it to online. The device drivers Refer to the for your application printer are not installed. documentation to install the correct printer driver. Printer that is set up for a network is not connected to the network. Connect the printer to the network. Printer cable is too Replace the long, unshielded, or cable. defective. Paper tray is empty. Fill the paper tray with paper and set the printer to online. Printer Correct printer prints drivers are not garbled installed. information. Refer to the printer documentation to install the correct printer driver. Cable is not Ensure that connected properly. the printer signal cable is properly connected to the computer. Top of Page Solving TouchPad/Pointing Device Problems The following table lists some common causes and solutions for TouchPad/pointing device problems. Solving Touch Pad/Pointing Device Problems Problem Cause Solution(s) TouchPad or mouse does not work. Incorrect or no device driver is installed. Install the device driver and add to the AUTOEXEC.BAT file or CONFIG.SYS file. The device Install the driver is not TouchPad/mouse installed in driver in Windows. Windows. External mouse does not work. Mouse is not Ensure that the securely mouse is securely connected connected to the or is appropriate external connected connector. to an incorrect external connector. TouchPad or mouse does not work even though the device is enabled in Windows. Mouse is not Enter MOUSE at the enabled. system prompt to activate the mouse device driver. Add a line in the AUTOEXEC.BAT file to automatically activate the mouse device driver each time computer is turned on or restarted. Cable not properly seated in TouchPad board. Reseat cable. Defective TouchPad board. Replace TouchPad board. Defective system board. Replace system board. Device Install the driver is not appropriate device correctly driver in Windows. installed in Windows. Cursor skips or moves abnormally when using the TouchPad. The TouchPad needs to be cleaned. Clean the TouchPad with a cloth dampened with alcohol or an ammonia-based glass cleaner. Wipe up liquid with a dry cloth. Top of Page Return to Solving Minor Problems privacy and legal statement