HP Presario 1600 Presario 1600XL Series Maintenance and Service Guide - Page 89

Presario 1600 Series Models: 1600T, 1600-XL140, 1600-XL141, 1600-XL142, 1600-XL143, 1600-XL144, 1600-XL145, 1600-XL146, 1600-XL147, and 1600-XL150 Before You Begin Specifications Removal Sequence Product Description Battery Operations Troubleshooting Parts Catalog Pin Assignments MSG Index Preliminary Steps Clearing the Power-On Password Power-On Self Test (POST) Compaq Diagnostics Diagnostic Error Codes Troubleshooting Without Diagnostics Solving Minor Problems Contacting Compaq Support Troubleshooting Diagnostic Error Codes Diagnostic error codes occur if the system recognizes a problem while running the Compaq Diagnostic program. These error codes help identify possibly defective subassemblies. The following tables list error codes, a description of the error condition, and the action required to resolve the error condition. Retest the system after completing IMPORTANT: each step. If the problem has been resolved, do not proceed with the remaining steps. For the removal and replacement of a particular subassembly, see Removal and Replacement Procedures. Select error codes by number or type: 101 through 114 200 through 215 300 through 304 401 through 403 501 through 516 1101 1701 through 1736 2402 through 2456 2419 through 2456 2458 through 2480 3206 3301 through 6623 8601 through 8602 Processor Test Memory Test Keyboard Test Parallel Printer Test Video Test Serial Test Hard Drive Test Video Test Video Test Video Test Audio Test DVD or CD Test TouchPad Pointing Device Test Processor Test Error Codes Error Code Description Recommended Action 101-xx CPU test failed 102-xx Coprocessor or Weitek Error Replace the processor and retest. 1. Run the Configuration and Diagnostics Utilities. 2. Replace the processor board and retest. 103-xx DMA page registers test Replace the system board failed and retest. 104-xx Interrupt controller master test failed 105-xx Port 61 error 106-xx Keyboard controller selftest failed 107-xx CMOS RAM test failed 108-xx CMOS interrupt test failed 109-xx CMOS clock test failed 110-xx Programmable timer load data test failed 113-xx Protected mode test failed 114-01 Speaker test failed 1. Check system configuration. 2. Verify cable connections to speaker. 3. Replace the system board and retest. Top of Page Memory Test Error Codes Error Code Description Recommended Action 200-xx Memory machine ID test failed 202-xx Memory system ROM checksum failed 203-xx Write/Read test failed 204-xx Address test failed 211-xx Random pattern test failed 214-xx Noise test failed 215-xx Random address test failed 1. Flash the system ROM and retest. 2. Replace the system board and retest. 1. Remove the memory module and retest. 2. Install a new memory module and retest. Top of Page Keyboard Test Error Codes Error Code Description Recommended Action 300-xx 301-xx 302-xx 304-xx Failed ID Test 1. Check the keyboard Failed Self-test/Interface Test connection. If disconnected, turn off the computer and connect the keyboard. Failed Individual Key Test 2. Replace the keyboard and Failed Keyboard Repeat Test retest. 3. Replace the system board and retest. Top of Page Parallel Printer Test Error Codes Error Code Description Recommended Action 401-xx 402-xx 403-xx Printer failed or not connected Failed Port Test Printer pattern test failed 1. Connect the printer. 2. Check power to the printer. 3. Install the loop-back connector and retest. 4. Check port and IRQ configuration. 5. Replace the system board and retest. Top of Table Diskette Drive Test Error Code Description Recommended Action Diskette ID drive types 600-xx test failed 601-xx Diskette format failed 602-xx Diskette read test failed 603-xx Diskette write, read, compare test failed 604-xx Diskette random read test failed 1. Replace the diskette media and retest. 2. Check and/or replace the diskette power and signal cables and retest. 3. Replace the diskette drive and retest. 4. Replace the system board and retest. 605-xx Diskette ID media failed 606-xx Diskette speed test failed 609-xx Diskette reset controller test failed 610-xx Diskette change line test failed 697-xx Diskette type error 698-xx Diskette drive speed not within limits Diskette drive/media ID 699-xx error 1. Replace media. 2. Run the Configuration and Diagnostics Utilities. Top of Page Serial Test Error Codes Error Code Description Recommended Action 1101xx Serial port test failed 1. Check port configuration 2. Replace the system board and retest. Top of Page Hard Drive Test Error Codes Error Code Description Recommended Action 1701xx 1702xx 1703xx 1704xx Hard drive format test 1. Run the Configuration failed and Diagnostics Utilities Hard drive read test failed and verify drive type. 2. Verify that all secondary drives have secondary Hard drive drive capability. write/read/compare test 3. Replace the hard drive failed and retest. Hard drive random seek 4. Replace the system test failed board and retest. 1705- Hard drive controller test xx failed 1706- Hard drive ready test xx failed 1707- Hard drive re-calibration xx test failed 1708- Hard drive format bad xx track test failed 1709- Hard drive reset controller xx test failed 1710- Hard drive park head test xx failed 1715- Hard drive head select xx test failed 1716- Hard drive conditional xx format test failed 1717- Hard drive ECC* test xx failed 1719- Hard drive power mode xx test failed 1724- Network preparation test xx failed 1736- Drive monitoring test xx failed * ECC = Error Correction Code Top of Page Video Test Error Codes Error Code Description Recommended Action 501-xx Video controller test failed The following steps apply to error codes 501-xx through 502-xx Video memory test failed 516-xx: 503-xx 504-xx 505-xx 506-xx Video attribute test failed 1. Disconnect external Video character set test failed Video 80 x 25 mode 9 x 14 character cell test failed monitor and test with internal LCD display. 2. Replace the display assembly and retest. 3. Replace the system board and retest. Video 80 x 25 mode 8 x 8 character cell test failed 507-xx Video 40 x 25 mode test failed 508-xx Video 320 x 200 mode color set 0 test failed 509-xx Video 320 x 200 mode color set 1 test failed 510-xx Video 640 x 200 mode test failed 511-xx Video screen memory page test failed 512-xx Video gray scale test failed 514-xx Video white screen test failed 516-xx Video noise pattern test failed Video Test Error Codes Continued Error Code Description Recommended Action 2402xx 2403xx 2404xx 2405xx 2406xx 2408xx 2409xx 2410xx 2411xx 2412xx 2414xx 2416xx 2418xx Video memory test failed The following steps apply to error codes 2402-xx through Video attribute test failed 2456-xx: Video character set test failed Video 80 x 25 mode 9 x 14 character cell test failed 1. Run the Configuration and Diagnostics Utilities. 2. Replace the display assembly and retest. 3. Replace the system board and retest. Video 80 x 25 mode 8 x 8 character cell test failed Video 320 x 200 mode color set 0 test failed Video 320 x 200 mode color set 1 test failed Video 640 x 200 mode test failed Video screen memory page test failed Video gray scale test failed Video white screen test failed Video noise pattern test failed ECG/VGC memory test failed Video Test Error Codes Continued Error Code Description Recommended Action 2419xx 2421xx 2422xx 2423xx 2424xx 2425xx 2431xx 2432xx 2448xx 2451xx 2456xx ECG/VGC ROM checksum test failed ECG/VGC 640 x 200 graphics mode test failed ECG/VGC 640 x 350 16 color set test failed ECG/VGC 640 x 350 64 color set test failed 1. Run the Configuration and Diagnostics Utilities. 2. Disconnect external monitor and test with internal LCD display. 3. Replace the display assembly and retest. 4. Replace the system board and retest. ECG/VGC monochrome text mode test failed ECG/VGC monochrome graphics mode test failed 640 x 480 graphics test failure 320 x 200 graphics (256 color mode) test failure Advanced VGA Controller test failed 132-column Advanced VGA test failed Advanced VGA 256 Color test failed Video Test Error Codes Continued Error Code Description Recommended Action 2458xx 2468xx 2477xx 2478xx 2480xx Advanced VGA BitBLT test Advanced VGA DAC test The following applies to error codes 2458-xx through 2480xx: Replace the system board Advanced VGA data path and retest. test Advanced VGA BitBLT test Advanced VGA LineDraw test Top of Page Audio Test Error Codes Error Code Description Recommended Action 3206- Audio System Internal xx Error Replace the system board and retest. Top of Page TouchPad/Pointing Device Interface Test Error Codes Error Code Description Recommended Action 8601xx 8602xx Mouse test failed Interface test failed 1. 1. Replace the TouchPad and retest. 2. Replace the system board and retest. Top of Page DVD or CD Drive Test Error Codes Error Code Description Recommended Action 3301xx 3305xx 6600xx 6605xx 6608xx 6623xx DVD or CD drive read test failed DVD or CD drive seek test failed ID test failed Read test failed Controller test failed Random read test failed 1. 1. Replace the DVD or CD and retest. 2. Verify that the speakers are connected. 3. Verify that drivers are loaded and properly installed. 4. Replace the DVD or CD drive and retest. 5. Replace the system board and retest. Top of Page