HP Scanjet 4070 HP Scanjet 4070 Photosmart Scanner - User Manual - Page 21

Scanner has stopped working properly, Transparent materials adapter TMA issues - windows 7 software

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Troubleshooting feel slightly loose. When connected incorrectly, the USB plug will feel overly tight. - Try connecting the USB cable to a different USB port on your computer. Test scanner hardware If you think the scanner has a hardware problem, verify that the cables are firmly connected to the scanner, the computer, and the power source. If the cables are correctly connected, test the scanner using this procedure. 1 Disconnect the USB cable and power cable from the scanner. 2 Reconnect the USB cable and power cable to the scanner. Scanner has stopped working properly If the scanner stops scanning, complete the following steps in order. After each step, start a scan to see if the scanner is working. If not, proceed with the next step. ● A cable might be loose. Ensure that both the USB cable and power cable are securely connected ● Unplug the power cable from the power source, wait 60 seconds, and then plug it back in. ● Restart your computer. ● A software conflict might exist on your computer. You might need to reinstall the HP Image Zone software. To do this, run the Repair utility (Windows computers only). - Click Start, point to Settings, and then click Control Panel (in Windows XP, click Start, and click Control Panel). - Click Add/Remove Programs, and then select the HP Image Zone software. - Click Add/Remove (or Change, depending on your version of Windows). - Follow the instructions on the computer screen, and then click Repair. ● Install the scanner on another computer. This helps determine if the problem is related to the computer or to the scanner. If the scanner still does not work, visit www.hp.com/support or contact HP Customer Support (see ). Transparent materials adapter (TMA) issues Use this section to help resolve issues that might occur when scanning 35 mm slides and negatives from the transparent materials adapter (TMA). The transparent materials adapter does not work at all The adapter cable might not be connected correctly. Ensure that the adapter cable is connected securely to the TMA port on the back of the scanner. User's Manual 17

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feel slightly loose. When connected incorrectly, the USB plug will feel
overly tight.
–
Try connecting the USB cable to a different USB port on your computer.
Test scanner hardware
If you think the scanner has a hardware problem, verify that the cables are firmly
connected to the scanner, the computer, and the power source. If the cables are
correctly connected, test the scanner using this procedure.
1
Disconnect the USB cable and power cable from the scanner.
2
Reconnect the USB cable and power cable to the scanner.
Scanner has stopped working properly
If the scanner stops scanning, complete the following steps in order. After each
step, start a scan to see if the scanner is working. If not, proceed with the next
step.
●
A cable might be loose. Ensure that both the USB cable and power cable
are securely connected
●
Unplug the power cable from the power source, wait 60 seconds, and then
plug it back in.
●
Restart your computer.
●
A software conflict might exist on your computer. You might need to reinstall
the HP Image Zone software. To do this, run the
Repair
utility (Windows
computers only).
–
Click
Start
, point to
Settings
, and then click
Control Panel
(in
Windows XP, click
Start
, and click
Control Panel
).
–
Click
Add/Remove Programs
, and then select the
HP Image Zone
software.
–
Click
Add/Remove
(or
Change
, depending on your version of
Windows).
–
Follow the instructions on the computer screen, and then click
Repair
.
●
Install the scanner on another computer. This helps determine if the
problem is related to the computer or to the scanner.
If the scanner still does not work, visit
www.hp.com/support
or contact HP
Customer Support (see
)
.
Transparent materials adapter (TMA) issues
Use this section to help resolve issues that might occur when scanning 35 mm
slides and negatives from the transparent materials adapter (TMA).
The transparent materials adapter does not work at all
The adapter cable might not be connected correctly. Ensure that the adapter
cable is connected securely to the TMA port on the back of the scanner.
Troubleshooting
User's Manual
17