HP Scanjet 7000 User Guide 1 - Page 64

LCD issues, The LCD is having display issues, The scanner buttons are not working as expected

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3. Restart the computer. 4. If the problem still persists, there might be a problem with the control panel. Contact HP Support at www.hp.com/go/sj5000s4 or www.hp.com/go/sj7000s3. LCD issues The LCD is having display issues The following symptoms indicate a problem with the scanner control panel. ● LCD issues: The display is blank, or part of the display content is missing. ● LED issues: LEDs are not working, or are staying in the wrong state. If the scanner exhibits any of these problems, contact HP support at www.hp.com/support. The scanner buttons are not working as expected The following symptoms indicate a problem with the scanner control panel. ● Button issues: Buttons are unresponsive, or the wrong action occurs when you press a button. For example, you get a single-sided scan when you press the Duplex Scan button. ● LED issues: LEDs are not working, or are staying in the wrong state. If the scanner exhibits any of these problems, contact HP support at www.hp.com/support. Scanning performance issues Scanner does not scan immediately Make sure that the document feeder hatch is closed, and that the scanner is turned on. Scanner is scanning items very slowly When scanning to edit text, the optical character recognition (OCR) causes the scanner to scan more slowly, which is normal. Wait for the item to scan. NOTE: For the best OCR results, scanner compression should be set to the minimum compression level or be disabled. Scanning at a higher resolution than necessary increases scanning time and creates a larger file with no additional benefit. If you are scanning at a high resolution, set the resolution to a lower level to increase scanning speed. Scanner scans only one side of a two-sided page Verify that the selected scan shortcut specifies two-sided scanning. Scanned pages are missing at the scan destination When scanning, pages that stick together are scanned as one item. Check to confirm that scanned pages are not stuck together. 56 Chapter 4 Solve problems ENWW

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3.
Restart the computer.
4.
If the problem still persists, there might be a problem with the control panel. Contact HP Support at
www.hp.com/
go/sj5000s4
or
www.hp.com/
go/sj7000s3
.
LCD issues
The LCD is having display issues
The following symptoms indicate a problem with the scanner control panel.
●
LCD issues: The display is blank, or part of the display content is missing.
●
LED issues: LEDs are not working, or are staying in the wrong state.
If the scanner exhibits any of these problems, contact HP support at
www.hp.com/
support
.
The scanner buttons are not working as expected
The following symptoms indicate a problem with the scanner control panel.
●
Button issues: Buttons are unresponsive, or the wrong action occurs when you press a button. For
example, you get a single-sided scan when you press the Duplex Scan
button.
●
LED issues: LEDs are not working, or are staying in the wrong state.
If the scanner exhibits any of these problems, contact HP support at
www.hp.com/
support
.
Scanning performance issues
Scanner does not scan immediately
Make sure that the document feeder hatch is closed, and that the scanner is turned on.
Scanner is scanning items very slowly
When scanning to edit text, the optical character recognition (OCR) causes the scanner to scan more slowly,
which is normal. Wait for the item to scan.
NOTE:
For the best OCR results, scanner compression should be set to the minimum compression level or
be disabled.
Scanning at a higher resolution than necessary increases scanning time and creates a larger file with no
additional benefit. If you are scanning at a high resolution, set the resolution to a lower level to increase
scanning speed.
Scanner scans only one side of a two-sided page
Verify that the selected scan shortcut specifies two-sided scanning.
Scanned pages are missing at the scan destination
When scanning, pages that stick together are scanned as one item. Check to confirm that scanned pages are
not stuck together.
56
Chapter 4
Solve problems
ENWW