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HP T1120ps HP Designjet T1120 Printer Series User's Guide: English - Page 167

The paper is not flat, The print is scuffed or scratched

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If the problem persists despite all the above actions, contact your customer service representative for further support. The paper is not flat If the paper does not lie flat when it comes out of the printer, but has shallow waves in it, you are likely to see defects in the printed image, such as vertical stripes. This can happen when you use thin paper that becomes saturated with ink. 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key . 2. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper or HP Super Heavyweight Plus Matte Paper. 3. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to use less ink. Here are some example paper types in ascending order of thickness: Plain Paper, Coated Paper, Heavyweight Coated Paper, Super Heavyweight Plus Matte Paper. The print is scuffed or scratched The black ink pigment can be scuffed or scratched when touched by a finger, a pen or some other object. This is particularly noticeable on coated paper and matte proofing paper. Glossy paper may be extremely sensitive to the basket or to anything else that it contacts soon after printing, depending on the amount of ink used and the environmental conditions at the time of printing. To reduce the risk of scuffs and scratches: ● Handle prints carefully. ● Avoid stacking prints on top of each other. ● Disable the automatic cutter before printing, so that the print will not fall into the basket. See Turn the automatic cutter on and off on page 53. Alternatively, leave a sheet of paper in the basket so that freshly printed sheets do not make direct contact with the basket. 158 Chapter 15 Troubleshooting print-quality issues ENWW Print-quality issues

Section	Page
Introduction	10
Safety precautions	11
HP Start-Up Kit	11
Using this guide	11
Introduction	11
Use and maintenance	11
Troubleshooting	12
Accessories, support and specifications	12
Glossary	12
Index	12
Warnings and Cautions	12
The printer's main features	13
The printer's main components	13
Front view	14
Rear view	15
The front panel	15
Printer software	17
The printer's internal prints	17
Installing the software	20
Choose which connection method to use	21
Connect to a network (Windows)	21
Connect directly to a computer (Windows)	22
Printer sharing considerations	23
Uninstall the printer software (Windows)	23
Connect to a network (Mac OS)	23
Bonjour/Rendezvous connection	23
TCP/IP connection	25
Connect directly to a computer (Mac OS)	26
Sharing the printer	27
Uninstall the printer software (Mac OS)	28
Setting up the printer	30
Introduction	31
Handle paper conflicts	31
Turn nesting on and off	31
Turn usage information on and off	32
Turn alerts on and off	33
Set or delete the security password	33
Require account ID	34
Set Windows driver preferences	34
Personalizing the printer	36
Turn the printer on and off	37
Change the language of the front-panel display	38
Access the HP Printer Utility	38
Access the Embedded Web Server	38
Change the language of the HP Printer Utility	39
Change the language of the Embedded Web Server	39
Change the sleep mode setting	39
Turn the buzzer on and off	39
Change the front-panel display contrast	40
Change the units of measurement	40
Configure network settings	40
Change the graphic language setting	41
Paper handling	42
General advice	43
Load a roll onto the 24-inch spindle	43
Load a roll onto the 44-inch spindle	45
Load a roll into the 24-inch printer	47
Easy loading procedure	48
Paper menu procedure	50
Load a roll into the 44-inch printer	51
Easy loading procedure	52
Paper menu procedure	54
Unload a roll	55
Unload paper key procedure with paper on the roll	55
Paper menu procedure with paper on the roll	56
Roll out of paper procedure	56
Load a single sheet	56
Easy loading procedure	57
Paper menu procedure	58
Unload a single sheet	59
Unload paper key procedure	59
Paper menu procedure	59
View information about the paper	59
Paper profiles	60
Print on loaded paper	61
Maintain paper	61
Change the drying time	61
Turn the automatic cutter on and off	62
Feed and cut the paper	62
Printing	64
Create a print job	65
Using the Embedded Web Server to print files	65
Select print quality	66
Select paper size	66
Custom paper sizes	67
Select margins options	67
Print with shortcuts	68
Rescale a print	69
Change the treatment of overlapping lines	69
Preview a print	70
Print a draft	70
High-quality printing	71
If you have a high-resolution image	71
Print in gray shades	72
Print with no margins	72
Print with crop lines	73
Use paper economically	73
Nest jobs to save roll paper	73
When does the printer try to nest pages?	74
What pages can be nested?	74
Which pages qualify for nesting?	74
How long does the printer wait for another file?	75
Use ink economically	75
Color management	76
Introduction	77
How colors are represented	77
A summary of the color management process	77
Color calibration	77
Color management from printer drivers	78
Color management options	78
Printer emulation	79
Color adjustment options	80
Printing in color	80
Printing in grayscale	81
Color management from printer drivers (T1120ps only)	81
HP Professional PANTONE Emulation	81
Color emulation	82
CMYK color emulation	82
RGB color emulation	83
Color management from the Embedded Web Server	83
Submit Job options	83
Rendering intent	84
Perform black point compensation	84
Printing PANTONE swatch books	84
Color management from the front panel	85
Practical printing examples	88
Print a draft for revision with the correct scale	89
Using Adobe Acrobat	89
Print a project	92
Using Autodesk Design Review	92
Using Windows Explorer to print Autodesk Design Review files	93
Using AutoCAD	94
Using the Embedded Web Server to submit files	98
Using printer emulation	98
Using clip contents by margins	98
Print a presentation	99
Using AutoCAD	99
Using Adobe Photoshop	103
Print and scale from Microsoft Office	106
Using PowerPoint	107
Using Project	108
Using Excel	110
Job queue management	112
Job queue page	113
Job preview	113
Turn off the job queue	114
Select when to print a job in the queue	114
Identify a job in the queue	114
Prioritize a job in the queue	115
Delete a job from the queue	115
Reprint or copy a job in the queue	115
Job status messages	115
Remove a hold	116
Retrieving printer usage information	118
Get printer accounting information	119
Check printer usage statistics	119
Printer statistics with the HP Printer Utility	119
Printer statistics with the Embedded Web Server	119
Check ink and paper usage for a job	119
Ink and paper statistics with the HP Printer Utility	119
Ink and paper statistics with the Embedded Web Server	120
Handling ink cartridges and printheads	122
About the ink cartridges	123
Check the ink cartridges status	123
Ink menu procedure	123
HP Printer Utility procedures	123
Remove an ink cartridge	124
Insert an ink cartridge	125
About the printheads	126
Check the printhead status	127
Remove a printhead	127
Insert a printhead	130
Maintaining the printer	134
Check printer status	135
Clean the exterior of the printer	135
Replace the cutter	135
Maintain the ink cartridges	139
Move or store the printer	139
Update the firmware	140
Update the software	141
Printer maintenance kits	141
Secure Disk Erase	141
Accessories	144
How to order supplies and accessories	145
Order ink supplies	145
Order paper	145
Order accessories	148
Introduction to the accessories	149
Stand	149
Spindle	149
Jetdirect print server	149
Troubleshooting paper issues	150
The paper cannot be loaded successfully	151
General unsuccessful roll load issues	151
Unsuccessful roll load with 24-inch printer	151
Unsuccessful roll load with 44-inch printer	152
Unsuccessful sheet load	152
Paper loading error messages	152
The paper type is not in the driver	153
Transparent or translucent paper	153
Glossy paper	153
Matte Paper	153
General purpose paper	154
Photographic paper	154
HP Banners with Tyvek®	154
Black ink is easily removed when touched	154
After printing, the paper has wrinkles or there is too much ink	154
The paper has jammed	155
The printer displays out of paper when paper is available	157
Prints do not fall nicely into the basket	157
The sheet stays in the printer when the print has been completed	157
The paper is cut when the print has been completed	158
The cutter does not cut well	158
The roll is loose on the spindle	158
A strip stays on the output tray and generates jams	158
Recalibrate the paper advance	158
Recalibrating the paper advance procedure	159
Return to default calibration	159
Troubleshooting print-quality issues	160
General advice	161
Print quality troubleshooting wizard	161
Horizontal lines across the image (banding)	162
Lines are too thick, too thin or missing	163
Lines appear stepped or jagged	163
Lines print double or in the wrong colors	164
Lines are discontinuous	164
Lines are blurred	165
Line lengths are inaccurate	166
The whole image is blurry or grainy	166
The paper is not flat	167
The print is scuffed or scratched	167
Ink marks on the paper	168
Horizontal smears on the front of coated paper	168
Ink marks on the back of the paper	168
Black ink comes off when you touch the print	168
Edges of objects are stepped or not sharp	169
Edges of objects are darker than expected	169
Horizontal lines at the end of a cut sheet print	169
Vertical lines of different colors	169
White spots on the print	170
Colors are inaccurate	170
Color accuracy using EPS or PDF images in page layout applications	170
Colors are fading	171
The image is incomplete (clipped at the bottom)	171
The image is clipped	171
Some objects are missing from the printed image	172
A PDF file is clipped or objects are missing	172
The Image Diagnostics Print	172
Corrective action	174
If you still have a problem	175
Troubleshooting ink cartridge and printhead issues	176
Cannot insert an ink cartridge	177
Ink cartridge status messages	177
Cannot insert a printhead	177
The front-panel display recommends reseating or replacing a printhead	178
Clean the printheads	178
Clean the printhead drop detector	178
Align the printheads	181
Reinsert printheads procedure	181
Image Quality Maintenance menu procedure	182
Scanning errors during alignment	182
Printhead status messages	183
Troubleshooting general printer issues	184
The printer does not print	185
The printer seems slow	185
The printer printed on undesirable paper	185
Communication failures between computer and printer	186
Cannot access the HP Printer Utility	186
Cannot access the Embedded Web Server	187
Automatic file system check	187
An AutoCAD 2000 memory allocation error	188
No output when printing from Microsoft Visio 2003	188
Unavailable driver features when printing from QuarkXpress	188
Printer alerts	189
Front-panel error messages	190
HP Customer Care	192
Introduction	193
HP Professional Services	193
Knowledge Center	193
HP Start-Up Kit	193
HP Care Packs and Warranty Extensions	193
HP Installation	194
HP Instant Support	194
HP Proactive Support	194
Contact HP Support	195
Telephone numbers	195
Printer specifications	198
Functional specifications	199
Physical specifications	200
Memory specifications	200
Power specifications	200
Ecological specifications	200
Environmental specifications	201
Acoustic specifications	201
Glossary	202

Match case Limit results 1 per page

If the problem persists despite all the above actions, contact your customer service representative for

further support.

The paper is not flat

If the paper does not lie flat when it comes out of the printer, but has shallow waves in it, you are likely

to see defects in the printed image, such as vertical stripes. This can happen when you use thin paper

that becomes saturated with ink.

Check that the paper type you have loaded corresponds to the paper type selected in the front

panel and in your software. To check on the front panel, use the

View loaded paper

key

Try changing to a thicker paper type, such as HP Heavyweight Coated Paper or HP Super

Heavyweight Plus Matte Paper.

Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the

printer to use less ink. Here are some example paper types in ascending order of thickness: Plain

Paper, Coated Paper, Heavyweight Coated Paper, Super Heavyweight Plus Matte Paper.

The print is scuffed or scratched

The black ink pigment can be scuffed or scratched when touched by a finger, a pen or some other object.

This is particularly noticeable on coated paper and matte proofing paper.

Glossy paper may be extremely sensitive to the basket or to anything else that it contacts soon after

printing, depending on the amount of ink used and the environmental conditions at the time of printing.

To reduce the risk of scuffs and scratches:

●

Handle prints carefully.

●

Avoid stacking prints on top of each other.

●

Disable the automatic cutter before printing, so that the print will not fall into the basket. See

Turn

the automatic cutter on and off

on page

. Alternatively, leave a sheet of paper in the basket so

that freshly printed sheets do not make direct contact with the basket.

158

Chapter 15

Troubleshooting print-quality issues

ENWW

Print-quality issues