HP XP20000/XP24000 HP StorageWorks XP Disk Array Configuration Guide (T5278-96 - Page 128

Troubleshooting, Error conditions

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12 Troubleshooting This chapter includes resolutions for various error conditions you may encounter. If you are unable to resolve an error condition, ask your HP support representative for assistance. Error conditions Depending on your system configuration, you may be able to view error messages (R-SIMS) as follows: • In XP Remote Web Console (Status tab) • In P9000 or XP Command View Advanced Edition Software (Alerts window) Table 27 Error conditions Error condition Recommended action The logical devices are not recognized by the host. Verify the following: • The READY indicator lights on the disk array are ON. • Fiber cables are correctly installed and firmly connected. • The TIDs/WWNs on each bus are unique. Do not install two devices with the same ID on the same bus. Recheck the buses for new devices. • The maximum number of LUSE devices per port has not been exceeded. • The disk array host mode is set correctly. The host does not reboot properly after hard shutdown. If you power off the host without executing the shutdown process, wait three minutes to allow the disk array's internal timeout process to purge queued commands. If the host restarts while the disk array is processing queued commands, the host may not reboot successfully. Physical volumes cannot be created. Verify that the disk array logical devices are correctly formatted. Logical volumes cannot be created. Verify that the volume capacity for OPEN-x volumes is not greater than the maximum capacity allowed. See the appropriate appendix: • SCSI TID map for Fibre Channel adapters (HP-UX) • SCSI TID map for Fibre Channel adapters (Windows) • SCSI TID map for Fibre Channel adapters (Novell NetWare) • SCSI TID map for Fibre Channel adapters (NonStop) • SCSI TID map for Fibre Channel adapters (OpenVMS) • SCSI TID map for Fibre Channel adapters (VMWare) • SCSI TID map for Fibre Channel adapters (Linux) • SCSI TID map for Fibre Channel adapters (Solaris) • SCSI TID map for Fibre Channel adapters (IBM AIX) . Verify that the capacity of the volume group is not less than the total capacity of the partitioned logical volume. A file system is not mounted after rebooting. Verify that the host was restarted correctly. Verify that the file system attributes are correct. The disk array performs a self reboot because the disk array was busy or it logged a panic message. Reboot the host. The disk array responds "Not Ready" or Contact HP. the disk array has displayed "Not Ready" and timed out. 128 Troubleshooting

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12 Troubleshooting
This chapter includes resolutions for various error conditions you may encounter.
If you are unable to resolve an error condition, ask your HP support representative for assistance.
Error conditions
Depending on your system configuration, you may be able to view error messages (R-SIMS) as
follows:
•
In XP Remote Web Console (Status tab)
•
In P9000 or XP Command View Advanced Edition Software (Alerts window)
Table 27 Error conditions
Recommended action
Error condition
Verify the following:
•
The READY indicator lights on the disk array are ON.
•
Fiber cables are correctly installed and firmly connected.
•
The TIDs/WWNs on each bus are unique. Do not install two devices with
the same ID on the same bus. Recheck the buses for new devices.
•
The maximum number of LUSE devices per port has not been exceeded.
•
The disk array host mode is set correctly.
The logical devices are not recognized
by the host.
If you power off the host without executing the shutdown process, wait three
minutes to allow the disk array's internal timeout process to purge queued
commands. If the host restarts while the disk array is processing queued
commands, the host may not reboot successfully.
The host does not reboot properly after
hard shutdown.
Verify that the disk array logical devices are correctly formatted.
Physical volumes cannot be created.
Verify that the volume capacity for OPEN-x volumes is not greater than the
maximum capacity allowed. See the appropriate appendix:
•
SCSI TID map for Fibre Channel adapters (HP-UX)
•
SCSI TID map for Fibre Channel adapters (Windows)
•
SCSI TID map for Fibre Channel adapters (Novell NetWare)
•
SCSI TID map for Fibre Channel adapters (NonStop)
•
SCSI TID map for Fibre Channel adapters (OpenVMS)
•
SCSI TID map for Fibre Channel adapters (VMWare)
•
SCSI TID map for Fibre Channel adapters (Linux)
•
SCSI TID map for Fibre Channel adapters (Solaris)
•
SCSI TID map for Fibre Channel adapters (IBM AIX)
.
Verify that the capacity of the volume group is not less than the total capacity
of the partitioned logical volume.
Logical volumes cannot be created.
Verify that the host was restarted correctly.
Verify that the file system attributes are correct.
A file system is not mounted after
rebooting.
Reboot the host.
The disk array performs a self reboot
because the disk array was busy or it
logged a panic message.
Contact HP.
The disk array responds “Not Ready” or
the disk array has displayed “Not
Ready” and timed out.
128
Troubleshooting