HP Z840 User Guide - Page 38

Using Windows 8 Reset, Help and Support

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1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition: from the Start screen, type This PC, and then select This PC. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media that you created. See Recovery using the Windows 8 recovery USB flash drive on page 31. If you did not create recovery media, you must use the Windows 8 restore media (available separately). See Recovery using Windows 8 restore media on page 32. 3. If the HP Recovery partition is listed, restart the workstation, and then press Esc while the company logo is displayed. The workstation Startup Menu opens. 4. Press F11 to select the System Recovery option. 5. Choose your keyboard layout. 6. Select Troubleshoot. 7. Select Refresh. 8. Follow the on-screen instructions to continue. Using Windows 8 Reset IMPORTANT: Reset does not provide backups of your information. Before using Reset, back up any personal information you want to retain. If Windows is responding, use these steps to start Reset: NOTE: You may be prompted by User Account Control for your permission or password when you perform certain tasks. To continue a task, select the appropriate option. For information about User Account Control, see Help and Support: from the Start screen type help, and then select Help and Support. 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Select Settings. 3. Select Change PC settings in the bottom-right corner of the screen, select Update and Recovery then select Recovery. 4. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. If Windows is not responding, use these steps to start Reset: 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition: from the Start screen, type This PC, and then select This PC. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media that you created. See Recovery using the Windows 8 recovery USB flash drive on page 31. If you did not create recovery media, you must use the Windows 8 restore media (available separately). See Recovery using Windows 8 restore media on page 32. 3. If the HP Recovery partition is listed, restart the workstation, and then press Esc while the company logo is displayed. The workstation Startup Menu opens. 4. Press F11 to select the System Recovery option. 5. Choose your keyboard layout. 30 Chapter 5 Setting up, backing up, restoring, and recovering Windows 8

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1.
If possible, back up all personal
files.
2.
If possible, check for the presence of the HP Recovery partition: from the Start screen, type
This PC
,
and then select
This PC
.
NOTE:
If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover
using the recovery media that you created. See
Recovery using the Windows 8 recovery USB
flash
drive
on page
31
. If you did not create recovery media, you must use the Windows 8 restore media (available
separately). See
Recovery using Windows 8 restore media
on page
32
.
3.
If the HP Recovery partition is listed, restart the workstation, and then press
Esc
while the company logo
is displayed. The workstation Startup Menu opens.
4.
Press
F11
to select the
System Recovery
option.
5.
Choose your keyboard layout.
6.
Select
Troubleshoot
.
7.
Select
Refresh
.
8.
Follow the on-screen instructions to continue.
Using Windows 8 Reset
IMPORTANT:
Reset does not provide backups of your information. Before using Reset, back up any personal
information you want to retain.
If Windows is responding, use these steps to start Reset:
NOTE:
You may be prompted by User Account Control for your permission or password when you perform
certain tasks. To continue a task, select the appropriate option. For information about User Account Control,
see Help and Support: from the Start screen type
help
, and then select
Help and Support
.
1.
On the Start screen, point to the far-right upper or lower corner of the screen to display the charms.
2.
Select
Settings
.
3.
Select
Change PC settings
in the bottom-right corner of the screen, select
Update and Recovery
then
select
Recovery
.
4.
Under
Remove everything and reinstall Windows
, select
Get started
, and follow the on-screen
instructions.
If Windows is not responding, use these steps to start Reset:
1.
If possible, back up all personal
files.
2.
If possible, check for the presence of the HP Recovery partition: from the Start screen, type
This PC
,
and then select
This PC
.
NOTE:
If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover
using the recovery media that you created. See
Recovery using the Windows 8 recovery USB
flash
drive
on page
31
. If you did not create recovery media, you must use the Windows 8 restore media (available
separately). See
Recovery using Windows 8 restore media
on page
32
.
3.
If the HP Recovery partition is listed, restart the workstation, and then press
Esc
while the company logo
is displayed. The workstation Startup Menu opens.
4.
Press
F11
to select the
System Recovery
option.
5.
Choose your keyboard layout.
30
Chapter 5
Setting up, backing up, restoring, and recovering Windows 8