HP Z840 User Guide - Page 42

Finding more information, If you encounter issues, Performing basic troubleshooting

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▲ Click the Start icon, click the Power icon, and then select Shut down. - or - From the taskbar, type settings, select Settings, type shut, and then click Turn off your PC. Finding more information NOTE: Some or all of the following documents are available on the workstation hard drive. ● Getting Started-Helps you connect the workstation and peripheral devices and set up factory-provided software; also includes basic troubleshooting information should you encounter any problems during initial startup. ● Hardware Reference Guide-Provides an overview of the product hardware, as well as instructions for upgrading this series of workstation; includes information on RTC batteries, memory, and power supply. ● Maintenance and Service Guide (English only)-Provides information on parts removal and replacement, troubleshooting, Desktop Management, setup utilities, safety, routine care, connector pin assignments, POST error messages, diagnostic indicator lights and error codes. ● Regulatory, Safety and Environmental Notices-Provides safety and regulatory information that ensures compliance with U.S., Canadian, and various international regulations. If you encounter issues There are several means to diagnose and resolve potential issues. HP provides several proprietary diagnostics tools but recommends a sequential troubleshooting approach that addresses the most basic root cause to the more complex. Steps include: ● Visual inspection ● Blink or beep codes ● HP PC Hardware Diagnostics ● HP Support ● System restore ● System recovery Performing basic troubleshooting You can find troubleshooting information in the comprehensive Maintenance and Service Guide (English only) available under the reference library at http://www.hp.com/support. Select Get software and drivers, enter the model number of the workstation, and click Find my product. Visual inspection: No boot, no power, no video If you encounter problems with the workstation, monitor, or software, see the following list of general suggestions before taking further action: ● Check that the workstation and monitor are plugged into a working electrical outlet. ● Check to see that the voltage select switch (some models) is set to the appropriate voltage for your region (115V or 230V). ● Check to see that the workstation is turned on and the power light is on. 34 Chapter 6 Setting up, backing up, restoring, and recovering Windows 10

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▲
Click the
Start
icon, click the
Power
icon, and then select
Shut down
.
– or –
From the taskbar, type
settings
, select
Settings
, type
shut
, and then click
Turn
off
your PC
.
Finding more information
NOTE:
Some or all of the following documents are available on the workstation hard drive.
●
Getting Started
—Helps you connect the workstation and peripheral devices and set up factory-provided
software; also includes basic troubleshooting information should you encounter any problems during
initial startup.
●
Hardware Reference Guide
—Provides an overview of the product hardware, as well as instructions for
upgrading this series of workstation; includes information on RTC batteries, memory, and power supply.
●
Maintenance and Service Guide
(English only)—Provides information on parts removal and replacement,
troubleshooting, Desktop Management, setup utilities, safety, routine care, connector pin assignments,
POST error messages, diagnostic indicator lights and error codes.
●
Regulatory, Safety and Environmental Notices
—Provides safety and regulatory information that
ensures compliance with U.S., Canadian, and various international regulations.
If you encounter issues
There are several means to diagnose and resolve potential issues. HP provides several proprietary
diagnostics tools but recommends a sequential troubleshooting approach that addresses the most basic root
cause to the more complex. Steps include:
●
Visual inspection
●
Blink or beep codes
●
HP PC Hardware Diagnostics
●
HP Support
●
System restore
●
System recovery
Performing basic troubleshooting
You can
find
troubleshooting information in the comprehensive
Maintenance and Service Guide
(English only)
available under the reference library at
support
. Select
Get software and drivers
, enter
the model number of the workstation, and click
Find my product
.
Visual inspection: No boot, no power, no video
If you encounter problems with the workstation, monitor, or software, see the following list of general
suggestions before taking further action:
●
Check that the workstation and monitor are plugged into a working electrical outlet.
●
Check to see that the voltage select switch (some models) is set to the appropriate voltage for your
region (115V or 230V).
●
Check to see that the workstation is turned on and the power light is on.
34
Chapter 6
Setting up, backing up, restoring, and recovering Windows 10