HP Z840 Maintenance and Service Guide - Page 104

Diagnostics and troubleshooting, Screen message, Probable cause, Recommended action

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Screen message Probable cause Recommended action 214-DIMM Configuration Warning DIMMs are not installed correctly (not paired correctly). See the service label on the computer access panel for the correct memory configurations, and reseat the DIMMs accordingly. 301-Keyboard Error Keyboard failure. 1. Reconnect the keyboard with the computer powered off. 2. Connect a keyboard directly to the computer (instead of through a switch box). 3. Be sure that none of the keys are pressed. 4. Replace the keyboard. 303-Keyboard Controller Error I/O board keyboard controller is defective or is not set properly. 1. Reconnect the keyboard with the computer powered off. 2. Connect a keyboard directly to the computer (instead of through a switch box). 3. Replace the system board. 304-Keyboard or System Unit Keyboard failure. Error 1. Reconnect the keyboard with the computer powered off. 2. Connect a keyboard directly to the computer (instead of through a switch box). 3. Be sure that none of the keys are pressed. 4. Replace keyboard. 5. Replace system board. 510-Splash Screen image corrupted Splash Screen image has errors. Update system BIOS/UEFI. 511-CPU Fan not detected Fan is not connected or is defective. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 512-Rear chassis fan not detected Fan missing, disconnected, or defective. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 513-Front Chassis fan not detected Front fan missing, disconnected, or defective. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 514-Power supply wattage insufficient for hardware configuration Computer configuration requires more power than the power supply can provide Reduce the computer power consumption. 515-Power supply fan not detected Power supply fan is disconnected or defective. 1. Reseat the power supply cables. 2. Replace the power supply. 517-Memory fan not detected Memory fan missing, disconnected, or defective. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 94 Chapter 4 Diagnostics and troubleshooting

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Screen message
Probable cause
Recommended action
214—DIMM
Configuration
Warning
DIMMs are not installed correctly (not
paired correctly).
See the service label on the computer access panel for the
correct memory
configurations,
and reseat the DIMMs
accordingly.
301—Keyboard Error
Keyboard failure.
1.
Reconnect the keyboard with the computer
powered
off.
2.
Connect a keyboard directly to the computer (instead
of through a switch box).
3.
Be sure that none of the keys are pressed.
4.
Replace the keyboard.
303—Keyboard Controller Error
I/O board keyboard controller is
defective or is not set properly.
1.
Reconnect the keyboard with the computer powered
off.
2.
Connect a keyboard directly to the computer (instead
of through a switch box).
3.
Replace the system board.
304—Keyboard or System Unit
Error
Keyboard failure.
1.
Reconnect the keyboard with the computer powered
off.
2.
Connect a keyboard directly to the computer (instead
of through a switch box).
3.
Be sure that none of the keys are pressed.
4.
Replace keyboard.
5.
Replace system board.
510—Splash Screen image
corrupted
Splash Screen image has errors.
Update system BIOS/UEFI.
511—CPU Fan not detected
Fan is not connected or is defective.
1.
Reseat the fan cable.
2.
Reseat the fan.
3.
Replace the fan.
512—Rear chassis fan not
detected
Fan missing, disconnected, or defective.
1.
Reseat the fan cable.
2.
Reseat the fan.
3.
Replace the fan.
513—Front Chassis fan not
detected
Front fan missing, disconnected, or
defective.
1.
Reseat the fan cable.
2.
Reseat the fan.
3.
Replace the fan.
514—Power supply wattage
insufficient
for hardware
configuration
Computer
configuration
requires more
power than the power supply can
provide
Reduce the computer power consumption.
515—Power supply fan not
detected
Power supply fan is disconnected or
defective.
1.
Reseat the power supply cables.
2.
Replace the power supply.
517—Memory fan not detected
Memory fan missing, disconnected, or
defective.
1.
Reseat the fan cable.
2.
Reseat the fan.
3.
Replace the fan.
94
Chapter 4
Diagnostics and troubleshooting