HP Z840 Maintenance and Service Guide - Page 87

Locating ID labels, Locating warranty information

Get HP Z840 PDF manuals and user guides View all HP Z840 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 87 highlights

Locating ID labels To assist in troubleshooting, product, serial, and authentication numbers are available on each computer. ● All workstations have a serial number (unique for each workstation) and product number. Have these numbers available when you contact support. ● The Certificate of Authentication (COA) is used for systems with native Windows 7 preinstalled. NOTE: Systems with Windows 8.1 downgraded to Windows 7 do not have a COA. ● The Genuine Microsoft Label (GML) is used for systems with Windows 8 preinstalled. ● A service label shows the build ID and Feature Byte strings, which are needed for system board replacement. In general, these labels can be found on the top, rear, or bottom of the chassis (tower and desktop configuration). Your computer might look different from the illustration. Locating warranty information To locate base warranty information, see http://www.hp.com/support/warranty-lookuptool. To locate an existing Care Pack, see http://www.hp.com/go/lookuptool. To extend a standard product warranty, visit http://www.hp.com/hps/carepack. HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty. Locating ID labels 77

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
Locating ID labels
To assist in troubleshooting, product, serial, and authentication numbers are available on each computer.
●
All workstations have a serial number (unique for each workstation) and product number. Have these
numbers available when you contact support.
●
The
Certificate
of Authentication (COA) is used for systems with native Windows 7 preinstalled.
NOTE:
Systems with Windows 8.1 downgraded to Windows 7 do not have a COA.
●
The Genuine Microsoft Label (GML) is used for systems with Windows 8 preinstalled.
●
A service label shows the build ID and Feature Byte strings, which are needed for system board
replacement.
In general, these labels can be found on the top, rear, or bottom of the chassis (tower and desktop
configuration).
Your computer might look
different
from the illustration.
Locating warranty information
To locate base warranty information, see
support/warranty-lookuptool
.
To locate an existing Care Pack, see
go/lookuptool
.
To extend a standard product warranty, visit
hps/carepack
. HP Care Pack Services
offer
upgraded service levels to extend and expand a standard product warranty.
Locating ID labels
77