IBM 4840 Service Guide - Page 215

Appendix, SurePOS, Models

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August 3, 2006 Appendix D. SurePOS 500 Models 5x3 and 544/564 tips Tools This section contains tips for service personnel when servicing the SurePOS 500 Models 5x3 and 544/564. v You can determine whether a problem that you are experiencing has already been resolved. Just review the symptoms and fixes in the knowledgebase at the IBM Retail Stores Solutions Web site. 1. Go to www.ibm.com/solutions/retail/store/ 2. Select Support. 3. Select IBM SurePOS 500/600 Series 4. Select Knowledgebase Tips and FAQs. v Always reset CMOS (as described at "Restoring the default CMOS settings" on page 22) before replacing a system board to resolve a problem. This practice allows you to see if corrupted CMOS is the source of the trouble. Corrupted CMOS can cause unpredictable problems. v After replacing a system board, verify that the CMOS settings correspond with any customer-specific settings. See "System board - removing and replacing" on page 65. v After replacing a system board or processor, verify that the jumper settings on the system board correspond with the processor that is installed. For more information see: v "System board - removing and replacing" on page 65 v "Processor module - removing and replacing" on page 71 v "System-board jumper locations and settings" on page 66 Table 38 lists the tools that are required by service personnel to service the SurePOS 500 Models 5x3 and 544/564. Table 38. Service personnel tools Description Part Number External Diskette Drive Tool Kit (includes diskette drive cable and case 25H2722 Wrap plug, Ethernet 00G2380 Wrap plug, RS-232 and parallel port 72X8546 Adapter cable, RJ-45 to 9-pin 03R7892 conversion Units 1 1 1 1 © Copyright IBM Corp. 2004, 2006 189

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Appendix
D.
SurePOS
500
Models
5x3
and
544/564
tips
This
section
contains
tips
for
service
personnel
when
servicing
the
SurePOS
500
Models
5x3
and
544/564.
v
You
can
determine
whether
a
problem
that
you
are
experiencing
has
already
been
resolved.
Just
review
the
symptoms
and
fixes
in
the
knowledgebase
at
the
IBM
Retail
Stores
Solutions
Web
site.
1.
Go
to
www.ibm.com/solutions/retail/store/
2.
Select
Support
.
3.
Select
IBM
SurePOS
500/600
Series
4.
Select
Knowledgebase
Tips
and
FAQs
.
v
Always
reset
CMOS
(as
described
at
“Restoring
the
default
CMOS
settings”
on
page
22)
before
replacing
a
system
board
to
resolve
a
problem.
This
practice
allows
you
to
see
if
corrupted
CMOS
is
the
source
of
the
trouble.
Corrupted
CMOS
can
cause
unpredictable
problems.
v
After
replacing
a
system
board,
verify
that
the
CMOS
settings
correspond
with
any
customer-specific
settings.
See
“System
board
–
removing
and
replacing”
on
page
65.
v
After
replacing
a
system
board
or
processor,
verify
that
the
jumper
settings
on
the
system
board
correspond
with
the
processor
that
is
installed.
For
more
information
see:
v
“System
board
–
removing
and
replacing”
on
page
65
v
“Processor
module
–
removing
and
replacing”
on
page
71
v
“System-board
jumper
locations
and
settings”
on
page
66
Tools
Table
38
lists
the
tools
that
are
required
by
service
personnel
to
service
the
SurePOS
500
Models
5x3
and
544/564.
Table
38.
Service
personnel
tools
Description
Part
Number
Units
External
Diskette
Drive
Tool
Kit
(includes
diskette
drive
cable
and
case
25H2722
1
Wrap
plug,
Ethernet
00G2380
1
Wrap
plug,
RS-232
and
parallel
port
72X8546
1
Adapter
cable,
RJ-45
to
9-pin
conversion
03R7892
1
August
3,
2006
©
Copyright
IBM
Corp.
2004,
2006
189