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IBM 4840 Service Guide - Page 254

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setup procedure 18 Setup Utility Advanced BIOS Features 20 main window 19 navigation and usage tips 18 Power Management window 21 starting the 19 using 18 side access panel 59 side covers, removing and replacing 42 size of unit 172 skills needed to install, configure, and administer this product xxi slide latches 108 software options 5 speaker 55 speaker panel 36 speaker, connector pin assignments 179 specifications height 170 weight 170 standard features 3 start problem diagnosis here 25 starting the Setup Utility 19 static-sensitive devices, handling xx, 34 summary of changes xxii summary window, configuration 19 support xxii, 30 support Web site 189 SureMark printer, 4610 122 SurePoint Solution unit dimensions with 176 SurePOS 500 with Wall Mount feature specific part numbers 150 symptoms, keyboard 135 system configuring 17 system board jumper locations 66 jumper settings 67 part numbers 148 removing and replacing 65 system configuration 18 system diagnostics 30 system information 18 how to display 18 system management features 14 system part numbers 146 T tablet mounting option 12 tablet, removing and replacing 48 tailgate 59 tailgate connector removing and replacing 76 task information 25 temperature limits 187 tips 189 Setup Utility navigation and usage 18 touch screen 17 228 August 3, 2006 tips and hints 25 tips, SurePOS 500 Models 5x3 and 544/564 189 tools 189 top cover, removing and replacing 40 touch screen troubleshooting 29 using 17 trademarks 197 troubleshooting 27 preliminary checklist 26 U universal serial bus (USB) connector pin assignments 180 update flash BIOS 22 url, support 30 using IBM diagnostics for peripherals (for the 5x3 models) 31 using IBM diagnostics for POS system units and peripherals (for the 5x4 models) 31 using, touch screen 17 utility, setup 18 V video card removing and replacing 62 video time-out configuraton 21 W wall mounting option 11 web site IBM Retail Store Solutions 22 IBM RSS knowledgebase 189 Web sites xxii weight 170 wrap plugs 189 wrap plugs, pinouts 31 Y y-cable, installing on compact keyboard integration tray 100 y-cable, installing with keyboard integration tray 93

Section	Page
Contents	5
Figures	9
Tables	13
Safety and environmental notices	15
Safety Information	15
Environmental notices and statements	21
End of life disposal	21
Battery disposal	21
Taiwanese battery recycling statement	21
Mercury-added statement	22
Magnetic stripe reader	22
Handling static-sensitive devices	22
About this guide	23
Who should read this guide	23
Related publications	23
Publications accessibility	23
Web sites	24
Tell us what you think	24
Summary of Changes	24
Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3	27
SurePOS 500 Models 5x3 and 544/564	28
SurePOS 500 Models 5x3 and 544/564 Features	29
Standard features	29
Optional features	30
Dual-display feature	30
PC Card subsystem	31
System software features	31
Mounting options	32
Free-standing option	32
Countertop mounting options	33
Cash-drawer mounting option	35
Wall-mounting option	37
Mounting foot	38
Remote display tablet mounting option	38
System management	40
System management programs	40
Remote management	40
Compatible products	40
System port specifications	41
Machine serial number location	42
Chapter 2. Configuring the system	43
How to use the touch screen	43
The Setup Utility	44
Usage tips and navigation	44
Starting the Setup Utility	45
Using the Main window	45
Standard CMOS features	46
Advanced BIOS Features	46
Integrated peripherals	47
Power Management	47
PnP/PCI configurations	47
PC health status	47
Load optimized defaults	47
Password options	47
Updating the flash BIOS	48
Power interruption during flash BIOS update procedure	48
Repairing the flash BIOS	48
Real-time clock and CMOS	48
Restoring the default CMOS settings	48
Clearing the CMOS settings	49
Chapter 3. Resolving problems	51
Start problem diagnosis here	51
Preliminary checklist	52
Troubleshooting	53
CMOS recovery	56
Running Diagnostics	56
Using the Service Diskette (for the 5x3 models)	56
Using the IBM Diagnostics for Peripherals (for the 5x3 models)	57
Using the IBM Diagnostics for POS System Units and Peripherals (for the 5x4 models)	57
Diagnostic wrap plugs	57
Chapter 4. Removing and replacing FRUs for the SurePOS 500 Models 5x3 and 544/564	59
Handling static-sensitive devices	60
Covers – removing and replacing	62
HDD cover and speaker panel – removing and replacing	62
HDD cover clips – removing and replacing	63
Rear cover – removing and replacing	64
Top cover – removing and replacing	66
Side covers – removing and replacing	68
Side I/O panel door – removing and replacing	69
Tower center cover – removing and replacing	71
Hinge cover – removing and replacing	72
Magnetic stripe reader (MSR) – removing and replacing	73
Display tablet – removing and replacing	74
Display tablet cable – removing and replacing	75
Hinge assembly – removing and replacing	76
HDD CompactFlash assembly and HDD bracket – removing and replacing	77
HDD cables – removing and replacing	78
HDD fan – removing and replacing	78
LED card and cable – removing and replacing	79
Calibrating the presence sensor (Models 563, 564, 573, and 5A3 only)	80
Speaker – removing and replacing	81
Power supply – removing and replacing	83
Cable tie bar – removing and replacing	84
Connecting the cables and using cable-ties for counter mount systems	85
Connecting cables to the side access panel	85
Connecting cables to the rear connector panel	85
Dual-video adapter – removing and replacing	88
Cooling duct – removing and replacing	90
System board – removing and replacing	91
System-board jumper locations and settings	92
Side I/O EMC shield – removing and replacing	93
System-board battery – removing and replacing	93
Fansink – removing and replacing	95
Processor module – removing and replacing	97
Memory modules – removing and replacing	98
PC card blank – removing	100
PC card – removing and replacing	100
Rear connector panel (tailgate) – removing and replacing	102
Rear inner metal cover – removing and replacing	104
Integrated customer display – removing and replacing	105
Base plate – removing and replacing	106
Mounting foot – removing and replacing	107
Mounting options – removing and replacing	108
Free-standing SurePOS 500 Models 5x3 and 544/564 – removing from the base	108
Non-keyboard integration tray – removing and replacing	110
Countertop non-keyboard integration tray systems – removing and replacing	110
Non-keyboard integration tray cash drawer – removing and replacing	114
Keyboard integration tray mounting for countertop and cash drawer	117
Full-size keyboard integration tray mounting for countertop and cash drawer	117
Compact-size keyboard integration tray mounting for the cash drawer	124
Cash drawer FRUs – removing and replacing	131
Full-size cash drawer FRUs – removing and replacing	131
Removing and replacing a full-size drawer	131
Removing and replacing a full-size slide assembly	132
Compact cash drawer FRUs – removing and replacing	134
Removing and replacing a compact cash drawer	134
Removing and replacing the slide latches	134
Removing and replacing the compact slide assembly	135
Removing and replacing the rollers	136
Removing and replacing the coin-roll cutter	137
Removing and replacing the security clip	138
Common cash-drawer FRUs – removing and replacing	139
Removing and replacing the top cover	139
Removing and replacing the keylock assembly	139
Removing and replacing the latch and sensor assembly	140
Removing and replacing components of the latch and sensor assembly	141
Removing and replacing the keylock insert	142
Removing and replacing the blank lock insert	142
Distributed customer display – disassembling	144
IBM 4610 SureMark printers – removing and replacing	147
4610 SureMark – removal	148
4610 SureMark printer – replacing	149
4610 SureMark printer installation on a non-keyboard integration tray	150
4610 SureMark printer installation on a keyboard integration tray	152
4820 SurePoint Solution	153
Distributed 4820 SurePoint Solution	153
Integrated 4820 SurePoint Solution	153
4820 removal on a free-standing SurePOS 500 Models 5x3 and 544/564	153
4820 SurePoint Solution Model 4FT, 4FD, 2GN, 5GN, or 2GB removal on keyboard integration tray	156
Mounting the display tablet on a remote display stand	158
Chapter 5. Compact ANPOS Keyboard	161
Keyboard/pointer symptoms	161
CANPOS Keyboard components - removing and replacing	163
CANPOS keypad assembly	164
CANPOS keyboard logic card	167
CANPOS keyboard with MSR	168
Appendix A. Parts catalog	171
Appendix B. Power Cords	193
Power cords	193
Appendix C. System specifications and planning information	195
Physical specifications and dimensions	196
Dimensions of unit with 12-inch display	198
Dimensions of unit with 15-inch display	199
Dimensions of unit with 17-inch display	200
Wall mount dimensions	201
Dimensions of unit with integrated 4820 SurePoint Solution	202
Power requirements and consumption	204
Power	204
Output connectors	204
Connector-pin assignments	205
External connectors	205
Speaker connector	205
MSR connector	205
USB port connectors	206
Keyboard and mouse connector	206
Microphone connector	206
Headphone connector	207
Serial connectors	207
Parallel connector	209
Diskette-drive connector	210
Ethernet connector	210
External video connector	211
Cash drawer connector (2)	212
Integrated customer display connector	212
Temperature, humidity, and altitude limits	213
Appendix D. SurePOS 500 Models 5x3 and 544/564 tips	215
Tools	215
Appendix E. Notices	217
Intel software license agreement (final, single user)	219
Copyright license	219
Ownership of software and copyrights	219
Limited media warranty	219
Termination of this agreement	220
Applicable laws	220
Government restricted rights	220
Electronic emission notices	220
Federal Communications Commission (FCC) statement	220
Industry Canada Class A emission compliance statement	220
Avis de conformité aux normes d'Industrie Canada	221
European Union (EU) Mark of Conformity Statement	221
Germany	221
Australia / New Zealand	222
Japanese Voluntary Control Council for Interference (VCCI) statement	222
Chinese Class A warning statement	222
Taiwanese Class A warning statement	222
Taiwanese battery recycling statement	222
Korea	223
Electrostatic discharge (ESD)	223
Macrovision copy protection technology	223
Trademarks	223
Accessibility	224
Appendix F. Safety information	225
Safety Information-English	225
Safety Information-Arabic	227
Safety Information-Brazilian Portuguese	229
Safety Information-French	231
Safety Information-Hebrew	234
Safety Information-Korean	236
Safety Information-Italian	239
Safety Information-Spanish	242
Safety Information-German	244
Safety Information-Traditional Chinese	246
Index	249
Readers' comments—we would like to hear from you	255

Match case Limit results 1 per page

setup

procedure

Setup

Utility

Advanced

BIOS

Features

main

window

navigation

and

usage

tips

Power

Management

window

starting

the

using

side

access

panel

side

covers,

removing

and

replacing

size

unit

172

skills

needed

install,

configure,

and

administer

this

product

xxi

slide

latches

108

software

options

speaker

panel

speaker,

connector

assignments

179

specifications

height

170

weight

170

standard

features

start

problem

diagnosis

here

starting

the

Setup

Utility

static-sensitive

devices,

handling

xx,

summary

changes

xxii

summary

window,

configuration

support

xxii,

support

Web

site

189

SureMark

printer,

4610

122

SurePoint

Solution

unit

dimensions

with

176

SurePOS

500

with

Wall

Mount

feature

specific

part

numbers

150

symptoms,

keyboard

135

system

configuring

system

board

jumper

locations

jumper

settings

part

numbers

148

removing

and

replacing

system

configuration

system

diagnostics

system

information

how

display

system

management

features

system

part

numbers

146

tablet

mounting

option

tablet,

removing

and

replacing

tailgate

connector

removing

and

replacing

task

information

temperature

limits

187

tips

189

Setup

Utility

navigation

and

usage

touch

screen

tips

and

hints

tips,

SurePOS

500

Models

5x3

and

544/564

189

tools

189

top

cover,

removing

and

replacing

touch

screen

troubleshooting

using

trademarks

197

troubleshooting

preliminary

checklist

universal

serial

bus

(USB)

connector

assignments

180

update

flash

BIOS

url,

support

using

IBM

diagnostics

for

peripherals

(for

the

5x3

models)

using

IBM

diagnostics

for

POS

system

units

and

peripherals

(for

the

5x4

models)

using,

touch

screen

utility,

setup

video

card

removing

and

replacing

video

time-out

configuraton

wall

mounting

option

web

site

IBM

Retail

Store

Solutions

IBM

RSS

knowledgebase

189

Web

sites

xxii

weight

170

wrap

plugs

189

wrap

plugs,

pinouts

y-cable,

installing

compact

keyboard

integration

tray

100

y-cable,

installing

with

keyboard

integration

tray

August

2006

228