Home » IBM Manuals » Desktops » IBM 4840 » Manual Viewer

IBM 4840 Service Guide - Page 56

recovery, Running, Diagnostics, Using, Service, Diskette, models - service manual

Add to My Manuals
Save this manual to your list of manuals

Page 56 highlights

Troubleshooting August 3, 2006 Table 7. Symptoms and actions (continued) Diskette drive does not work. 1. Check the diskette drive cable connections. 2. Run the Setup Utility to make sure the diskette drive controller is enabled. 3. Ensure that the correct boot device is selected in Setup: USB-FDD or -FDD 4. Verify the hardware by attempting to load a bootable diskette. 5. If the drive will not book with a bootable diskette, replace the drive and cable. 6. Replace the system board. Audio is not working. 1. Check the volume control. 2. Check the speaker cable connections. See "Speaker - removing and replacing" on page 55. 3. Run Setup Utility to make sure the audio is enabled. 4. Replace the speaker. 5. Replace the system board. Fan continues running after This is normal operation with new model power supplies. system has been powered Off. Notes: 1. Some devices that attach to the system have test instructions. Refer to those instructions when testing those devices. 2. Record any error messages or symptoms for future reference. 3. When using application programs, you may receive error messages that pertain to the application software. See the application program manual for a description of those messages. CMOS recovery If the CMOS memory becomes corrupted and the system does not boot, restore the factory default values by following the procedure described in "Clearing the CMOS settings" on page 23. | Running Diagnostics | This section includes information about diagnostic programs available for the 5x3 | and 5x4 models. | Using the Service Diskette (for the 5x3 models) | The Service Diskette is a DOS-bootable diskette. It provides menu-driven tests and | utilities that enable trained service technicians to configure and test the system and | I/O devices. The diskette is not shipped with the system. However, you can create | one by downloading the Service Diskette code from the IBM Retail Store Solutions | Web site using the following steps: | 1. Go to www.ibm.com/solutions/retail/store/ and select Support. | 2. Under SurePOS 500/600 Series select SurePOS 500-xx3 Downloads. | 3. Select SurePOS 500-xx3 Diagnostic/Service Diskette. | To build diskettes from image files, download the EXE file, insert a diskette in drive | A: and run the EXE file. 30

Section	Page
Contents	5
Figures	9
Tables	13
Safety and environmental notices	15
Safety Information	15
Environmental notices and statements	21
End of life disposal	21
Battery disposal	21
Taiwanese battery recycling statement	21
Mercury-added statement	22
Magnetic stripe reader	22
Handling static-sensitive devices	22
About this guide	23
Who should read this guide	23
Related publications	23
Publications accessibility	23
Web sites	24
Tell us what you think	24
Summary of Changes	24
Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3	27
SurePOS 500 Models 5x3 and 544/564	28
SurePOS 500 Models 5x3 and 544/564 Features	29
Standard features	29
Optional features	30
Dual-display feature	30
PC Card subsystem	31
System software features	31
Mounting options	32
Free-standing option	32
Countertop mounting options	33
Cash-drawer mounting option	35
Wall-mounting option	37
Mounting foot	38
Remote display tablet mounting option	38
System management	40
System management programs	40
Remote management	40
Compatible products	40
System port specifications	41
Machine serial number location	42
Chapter 2. Configuring the system	43
How to use the touch screen	43
The Setup Utility	44
Usage tips and navigation	44
Starting the Setup Utility	45
Using the Main window	45
Standard CMOS features	46
Advanced BIOS Features	46
Integrated peripherals	47
Power Management	47
PnP/PCI configurations	47
PC health status	47
Load optimized defaults	47
Password options	47
Updating the flash BIOS	48
Power interruption during flash BIOS update procedure	48
Repairing the flash BIOS	48
Real-time clock and CMOS	48
Restoring the default CMOS settings	48
Clearing the CMOS settings	49
Chapter 3. Resolving problems	51
Start problem diagnosis here	51
Preliminary checklist	52
Troubleshooting	53
CMOS recovery	56
Running Diagnostics	56
Using the Service Diskette (for the 5x3 models)	56
Using the IBM Diagnostics for Peripherals (for the 5x3 models)	57
Using the IBM Diagnostics for POS System Units and Peripherals (for the 5x4 models)	57
Diagnostic wrap plugs	57
Chapter 4. Removing and replacing FRUs for the SurePOS 500 Models 5x3 and 544/564	59
Handling static-sensitive devices	60
Covers – removing and replacing	62
HDD cover and speaker panel – removing and replacing	62
HDD cover clips – removing and replacing	63
Rear cover – removing and replacing	64
Top cover – removing and replacing	66
Side covers – removing and replacing	68
Side I/O panel door – removing and replacing	69
Tower center cover – removing and replacing	71
Hinge cover – removing and replacing	72
Magnetic stripe reader (MSR) – removing and replacing	73
Display tablet – removing and replacing	74
Display tablet cable – removing and replacing	75
Hinge assembly – removing and replacing	76
HDD CompactFlash assembly and HDD bracket – removing and replacing	77
HDD cables – removing and replacing	78
HDD fan – removing and replacing	78
LED card and cable – removing and replacing	79
Calibrating the presence sensor (Models 563, 564, 573, and 5A3 only)	80
Speaker – removing and replacing	81
Power supply – removing and replacing	83
Cable tie bar – removing and replacing	84
Connecting the cables and using cable-ties for counter mount systems	85
Connecting cables to the side access panel	85
Connecting cables to the rear connector panel	85
Dual-video adapter – removing and replacing	88
Cooling duct – removing and replacing	90
System board – removing and replacing	91
System-board jumper locations and settings	92
Side I/O EMC shield – removing and replacing	93
System-board battery – removing and replacing	93
Fansink – removing and replacing	95
Processor module – removing and replacing	97
Memory modules – removing and replacing	98
PC card blank – removing	100
PC card – removing and replacing	100
Rear connector panel (tailgate) – removing and replacing	102
Rear inner metal cover – removing and replacing	104
Integrated customer display – removing and replacing	105
Base plate – removing and replacing	106
Mounting foot – removing and replacing	107
Mounting options – removing and replacing	108
Free-standing SurePOS 500 Models 5x3 and 544/564 – removing from the base	108
Non-keyboard integration tray – removing and replacing	110
Countertop non-keyboard integration tray systems – removing and replacing	110
Non-keyboard integration tray cash drawer – removing and replacing	114
Keyboard integration tray mounting for countertop and cash drawer	117
Full-size keyboard integration tray mounting for countertop and cash drawer	117
Compact-size keyboard integration tray mounting for the cash drawer	124
Cash drawer FRUs – removing and replacing	131
Full-size cash drawer FRUs – removing and replacing	131
Removing and replacing a full-size drawer	131
Removing and replacing a full-size slide assembly	132
Compact cash drawer FRUs – removing and replacing	134
Removing and replacing a compact cash drawer	134
Removing and replacing the slide latches	134
Removing and replacing the compact slide assembly	135
Removing and replacing the rollers	136
Removing and replacing the coin-roll cutter	137
Removing and replacing the security clip	138
Common cash-drawer FRUs – removing and replacing	139
Removing and replacing the top cover	139
Removing and replacing the keylock assembly	139
Removing and replacing the latch and sensor assembly	140
Removing and replacing components of the latch and sensor assembly	141
Removing and replacing the keylock insert	142
Removing and replacing the blank lock insert	142
Distributed customer display – disassembling	144
IBM 4610 SureMark printers – removing and replacing	147
4610 SureMark – removal	148
4610 SureMark printer – replacing	149
4610 SureMark printer installation on a non-keyboard integration tray	150
4610 SureMark printer installation on a keyboard integration tray	152
4820 SurePoint Solution	153
Distributed 4820 SurePoint Solution	153
Integrated 4820 SurePoint Solution	153
4820 removal on a free-standing SurePOS 500 Models 5x3 and 544/564	153
4820 SurePoint Solution Model 4FT, 4FD, 2GN, 5GN, or 2GB removal on keyboard integration tray	156
Mounting the display tablet on a remote display stand	158
Chapter 5. Compact ANPOS Keyboard	161
Keyboard/pointer symptoms	161
CANPOS Keyboard components - removing and replacing	163
CANPOS keypad assembly	164
CANPOS keyboard logic card	167
CANPOS keyboard with MSR	168
Appendix A. Parts catalog	171
Appendix B. Power Cords	193
Power cords	193
Appendix C. System specifications and planning information	195
Physical specifications and dimensions	196
Dimensions of unit with 12-inch display	198
Dimensions of unit with 15-inch display	199
Dimensions of unit with 17-inch display	200
Wall mount dimensions	201
Dimensions of unit with integrated 4820 SurePoint Solution	202
Power requirements and consumption	204
Power	204
Output connectors	204
Connector-pin assignments	205
External connectors	205
Speaker connector	205
MSR connector	205
USB port connectors	206
Keyboard and mouse connector	206
Microphone connector	206
Headphone connector	207
Serial connectors	207
Parallel connector	209
Diskette-drive connector	210
Ethernet connector	210
External video connector	211
Cash drawer connector (2)	212
Integrated customer display connector	212
Temperature, humidity, and altitude limits	213
Appendix D. SurePOS 500 Models 5x3 and 544/564 tips	215
Tools	215
Appendix E. Notices	217
Intel software license agreement (final, single user)	219
Copyright license	219
Ownership of software and copyrights	219
Limited media warranty	219
Termination of this agreement	220
Applicable laws	220
Government restricted rights	220
Electronic emission notices	220
Federal Communications Commission (FCC) statement	220
Industry Canada Class A emission compliance statement	220
Avis de conformité aux normes d'Industrie Canada	221
European Union (EU) Mark of Conformity Statement	221
Germany	221
Australia / New Zealand	222
Japanese Voluntary Control Council for Interference (VCCI) statement	222
Chinese Class A warning statement	222
Taiwanese Class A warning statement	222
Taiwanese battery recycling statement	222
Korea	223
Electrostatic discharge (ESD)	223
Macrovision copy protection technology	223
Trademarks	223
Accessibility	224
Appendix F. Safety information	225
Safety Information-English	225
Safety Information-Arabic	227
Safety Information-Brazilian Portuguese	229
Safety Information-French	231
Safety Information-Hebrew	234
Safety Information-Korean	236
Safety Information-Italian	239
Safety Information-Spanish	242
Safety Information-German	244
Safety Information-Traditional Chinese	246
Index	249
Readers' comments—we would like to hear from you	255

Match case Limit results 1 per page

Table

Symptoms

and

actions

(continued)

Diskette

drive

does

not

work.

Check

the

diskette

drive

cable

connections.

Run

the

Setup

Utility

make

sure

the

diskette

drive

controller

enabled.

Ensure

that

the

correct

boot

device

selected

Setup:

USB–FDD

–FDD

Verify

the

hardware

attempting

load

bootable

diskette.

the

drive

will

not

book

with

bootable

diskette,

replace

the

drive

and

cable.

Replace

the

system

board.

Audio

not

working.

Check

the

volume

control.

Check

the

speaker

cable

connections.

See

“Speaker

–

removing

and

replacing”

page

55.

Run

Setup

Utility

make

sure

the

audio

enabled.

Replace

the

speaker.

Replace

the

system

board.

Fan

continues

running

after

system

has

been

powered

Off.

This

normal

operation

with

new

model

power

supplies.

Notes:

Some

devices

that

attach

the

system

have

test

instructions.

Refer

those

instructions

when

testing

those

devices.

Record

any

error

messages

symptoms

for

future

reference.

When

using

application

programs,

you

may

receive

error

messages

that

pertain

the

application

software.

See

the

application

program

manual

for

description

those

messages.

CMOS

recovery

the

CMOS

memory

becomes

corrupted

and

the

system

does

not

boot,

restore

the

factory

default

values

following

the

procedure

described

“Clearing

the

CMOS

settings”

page

23.

Running

Diagnostics

This

section

includes

information

about

diagnostic

programs

available

for

the

5x3

and

5x4

models.

Using

the

Service

Diskette

(for

the

5x3

models)

The

Service

Diskette

DOS-bootable

diskette.

provides

menu-driven

tests

and

utilities

that

enable

trained

service

technicians

configure

and

test

the

system

and

I/O

devices.

The

diskette

not

shipped

with

the

system.

However,

you

can

create

one

downloading

the

Service

Diskette

code

from

the

IBM

Retail

Store

Solutions

Web

site

using

the

following

steps:

www.ibm.com/solutions/retail/store/

and

select

Support

Under

SurePOS

500/600

Series

select

SurePOS

500-xx3

Downloads

Select

SurePOS

500-xx3

Diagnostic/Service

Diskette.

build

diskettes

from

image

files,

download

the

EXE

file,

insert

diskette

drive

and

run

the

EXE

file.

Troubleshooting

August

2006